Me and my wife stayed in this hotel 2 weeks in April. The experience was overall fantastic and we certainly enjoyed the hotel in all it's components.
I will not say much about the room we got, since it was part of a special package that we bought, so it was way above average. We had 2 floors, 2 bathrooms and a small terrace. We understand this is not the standard room of the hotel, so we got more than we expected and were very happy about it.
About the rest, here are some interesting points:
- The variety of food offered is very wide and tasty. It seems some previous guests forget that this is not the Hilton in Manhattan. The buffet can accommodate any food preferences and if some guests find the food not warm enough (which we completely disagree) there are microwaves available. Just press a button and your food will come out boiling, if that's how you like it.
- The a la carte restaurants: many previous reviews mention them but none goes to the point: the Italian, Seafood and Japanese (to a certain extent) restaurants only provide you with food samples. The portions are small and sometimes they look more like aperitives. The food tastes good but in 2 of the restaurants it was not enough to be called a satisfying meal. We had to go to the buffet afterwards to complete our dinner.
- The service is very good BUT sometimes is clear that those who tip more and often get more attention. This is specially visible in some bars where some of the guests seem to be regulars (seriously, you go to Cuba to sit all day in a hotel bar and get drunk?). We avoided some of the bars after feeling that we were being ignored and discriminated by the barmen.
- The entertaining team is good and particularly the night shows are of significant quality and engaging. These are daily and start a little bit too late (9:30pm), specially having in account the average age of many of the guests (over 50's). After each show most of the attendants leaves and there are few left to dance with the entertainers.
- The beach is very quiet and clean (the policy of adults only should be followed by other resorts) and there are plenty of sunbeds. However, the epidemic behavior of reserving your place by putting the towels at the crack of dawn is widespread. At 9:30 in the morning you will have to search for quite a while to get a free spot.
- The customer service skills of the reception personnel is very low and it contrasts with all other hotel employees. However, you have a minimum contact with them, so it's irrelevant. Customer support is quite good and most people are nice and attentive.
In resume: for a 5 star hotel, in a tropical environment and in a country like Cuba, it certainly lives up to the expectations. We felt relaxed, had fun and got what we paid for. Therefore, we would strongly recommend this hotel to future guests and also advise people to have an open mind and evaluate things according to the context.
- Official Description (provided by the hotel):
- Meliá Las Américas is the premier Golf Resort in Cuba and it is also the only one with direct access to The Varadero Golf Club. Located on The Varadero Peninsula, a tropical paradise jutting into the clear waters of the Caribbean on Cuba’s northern coats. Poised between the beach and championship golf course, the 5-star hotel is an upscale all inclusive adults only (over 18 years). ... more less
- Reservation Options:
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- Also Known As:
- Melia Las Americas Hotel Varadero
- Melia Hotel Varadero
- Melia Hotel Las Americas
- Melia Las Americas Varadero