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“Poor hotel - there are better places to stay” 2 of 5 bubbles
Review of Hotel Palacio del Marques de San Felipe y Santiago de Bejucal

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Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
Ranked #11 of 78 Hotels in Havana
Certificate of Excellence
Reading, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Poor hotel - there are better places to stay”
2 of 5 bubbles Reviewed 20 June 2012

Positives :
• Good location

Negatives:
• Poorly designed hotel - raised curbs can cause trips.
• Bathroom flat so the water stands - not very clean
• Poor breakfast - possibly stale
• Room not really kept clean

Initially tried to palm off a room in which the air condition did not work, once I complained they put us in the suite which was nice.
Overall I wouldn’t recommend you stay here – there are better hotels nearby.

Room Tip: Dont stay here
See more room tips
  • Stayed June 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Shoabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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453 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 June 2012

Stayed for 3 nights. The hotel is located in a very nice location (on a plaza, not a street which is preferable to me), and easy walk to all the places in the old town if this is where you are going to be looking. Rooms are very good quality for Cuba (about a 3-4* by US standards), and the staff are friendly. However, they have limited facilities and tend to send you round the corner if you want to book stuff. It is very pretty on the outside, but lacks a little character on the inside. Breakfast is very good, and I found the aircon/safe/bathroom worked well. They also took credit cards, and have wireless access to the internet (works well) in the lobby.
What makes it stand out for me is that it is not full of tourist everyday (like some of the hotels) and so feels less like a combo hotel/tourist attraction.

Room Tip: Great as a base for a few days
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  • Stayed May 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dougino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 17 May 2012

Spent three nights in Hotel Palacio. They upgrades us to a suit. Really nice and spacious layout. The bathroom, however, stunk like an open sewer. Made our eyes water. In response to complains they sent a crew that verified that the ventilation is not working., The hotel had no other room. Stayed there since it was prepaid and they had no way to refund us (also all other area hotels were full during the art weekend. The last day they moved us to a new (much smaller) room. The bathroom flooded there in the middle of the night and it started stinking again. Wow. They were "sorry." No refunds or compensation.

Breakfast (included in the room charge) has a huge number of mediocre choices. Toasts are not warm, bread is stale, coffee is look-warm - but we saw some good-looking dishes of eggs passing around (we do not eat eggs).

The rooms are nice but you can see lousy maintenance. Rust in the corners; doors that don't quite fit.

Staff is very friendly. Their English is OK but sometimes very limited.

It was fine waking up to the sound of the local cock (my wife says it was a chicken, but I cannot tell the difference).

Room Tip: The big room are facing the square. Nice but more noisy than the side rooms.
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  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank YS1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travel agent, San Francisco, CA
Level Contributor
141 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
4 of 5 bubbles Reviewed 8 May 2012

I stayed here 3 nights. I had a room on the 3rd floor. I enjoyed the location of this hotel, right on san francisco square. close to alot of restaurants and sights. The breakfast was ok, not bad but nothing special. The staff were all helpful.
It's easy to walk to the craft market, parque central, outdoor book sellers market, museums,
etc.
I would definately stay here again.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank christy2064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fareham, United Kingdom
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 2 May 2012

We stayed here for 4 nights and would recommend it to anyone for this type of stay. It can be a bit noisy, we were on the 1st floor, but the room was very good, complete with a mini-bar (well a fridge really) Most of the staff are helpful and breakfast is interesting, but also quite good, but several times we gave up trying to get a second cup of coffee! and the availabilty of some types of food varies. We found the location to be ideal, on our first day we had our own guide for a walking tour and he was excellent, half a day for £14, we also used the city bus tour, hop on and off, plus taxis, there also a variety of other forms of transport for the more adventurous, if you visit the forts across the harbour you may get the opportunity to visit the harbour-masters office, where for a small gift (I gave him 5 CUC) you can use his high power binoculars to see and photo pointsof interest in Havanna. There are many opportunities to experience local music in the large number of bars and cafes, we normally tipped 2 CUC if they were any good! The Hemingway haunts are worth a visit, but we failed to find a very good restaurant, the one close to the Hotel is not worth a visit. The best food we had was Tuna Sandwiches!

Room Tip: The first floor rooms at the front of the Hotel are best and also the others which overlook the squa...
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank geoffpfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palacio del Marques de San Felipe y Santiago de Bejucal

Property: Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
Address: Oficios 152 esq a Amargura, Plaza San Francisco de Asis, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #11 of 78 Hotels in Havana
Price range (per night): ₹ 16,209 - ₹ 20,196
Hotel Class:5 star — Hotel Palacio del Marques de San Felipe y Santiago de Bejucal 5*
Number of rooms: 27

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