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Reviewed 5 weeks ago via mobile

This hotel is great. Everyone is friendly and very helpful. Very close to El Malecon. The stall is helpful and the drinks are really good. You should definitely make plans to visit this hotel. You will not be disappointed.

Stayed: August 2018, travelled with family
Thank N D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_HP, General Manager at Hotel Roc Presidente, responded to this reviewResponded 4 weeks ago

Dear N D C, first of all, I want to thank you for your kind comments.
It is a pleasure to know that you have enjoyed your stay with us and that you have been satisfied with all the Staff and the Bar service. Your words fill us with strength to continue improving day by day in search of excellence in the services we offer.
We hope you come back very soon and so you can enjoy the improvements we are making.

Best regards.

Agustín Sainz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

My girlfriend and I spent 3 days in Havana. Hotel Presidente is all you need. They will take care of everything and guide you around the city. Staff is extremely helpful and friendly. Would definitely come back!

Stayed: August 2018, travelled as a couple
Thank Diego F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_HP, General Manager at Hotel Roc Presidente, responded to this reviewResponded 4 weeks ago

Dear Diego F, first of all, I want to thank you for your kind comments.
It is a pleasure to know that you have enjoyed your stay with us and that you have been satisfied with all the Staff and the Bar service. Your words fill us with strength to continue improving day by day in search of excellence in the services we offer.
We hope you come back very soon and so you can enjoy the improvements we are making.

Best regards.

Agustín Sainz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

The service was very good de wete treated very good and really like way The hotel looked and the feeling the connection was very good and a ver y good placer to realax and to be with family i would reccomend form people to come to cuba

Stayed: August 2018, travelled with family
Thank Gabriele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_HP, General Manager at Hotel Roc Presidente, responded to this reviewResponded 15 August 2018

Dear Gabriele P, first of all, I want to thank you for your kind comments.
It is a pleasure to know that you have enjoyed your stay with us and that you have been satisfied with all the services you have enjoyed.
We are pleased that you have felt very good with the Staff, with the Wifi service and that the Hotel is a comfortable place for you and your family.
Your words fill us with strength to continue improving day by day in search of excellence in the services we offer.

We hope you come back very soon and so you can enjoy the improvements we are making.

Receive my most cordial greetings.

Agustín Sainz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

Great place to grab a drink and get online. Solid service, AC, and good location (near the Malecón). Taxis available outside the door. Travel agency, etc. They sell wifi cards for guests and others. They exchange currency at reception, too.

  • Stayed: August 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Jordan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_HP, General Manager at Hotel Roc Presidente, responded to this reviewResponded 15 August 2018

Dear Jordan L, first of all, I want to thank you for your kind comments.
It is a pleasure to know that you have enjoyed your stay with us and that you have been satisfied with all the services you have enjoyed.
Your words fill us with strength to continue improving day by day in search of excellence in the services we offer.

We hope you come back very soon and so you can enjoy the improvements we are making.

Receive my most cordial greetings.

Agustín Sainz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

We stayed at this hotel as a family for four nights. We cannot speak more highly of this hotel, the rooms are brilliant, the food is excellent. Location is very convenient and is an easy cab ride into old Havana. The staff were always helpful. A special mention to Boris who was amazing and of great assistance when we needed an emergency hospital appointment. We would love to return.

  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank lynne e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_HP, General Manager at Hotel Roc Presidente, responded to this reviewResponded 14 August 2018

Dear lynne e O, first of all, I want to thank you for your kind comments.
It is a pleasure to know that you have enjoyed your stay with us and that you have been satisfied with both the attention of the staff and the hotel's gastronomic services.
Personally, I will congratulate Boris for his good service.
Your words fill us with strength to continue improving day by day in search of excellence in the services we offer.
We hope you come back very soon and so you can enjoy the improvements we are making.

Receive my most cordial greetings.

Agustín Sainz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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