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Marriott Surf Club vs Holiday Inn

3.0 of 5 bubblesReviewed 3 Nov 2024
First time we have stayed at Marriott Surf Club even though we have been coming for over 30 years to Aruba. We stayed a total of 10 days - 3 days at the Holiday Inn Aruba right Nextdoor and 7 days at the surf Club. We faced the poolside/sea view on the 11th floor. Nice room seemed pretty clean. Bed was a full size so one of us slept on pull out couch, which was very uncomfortable!! Had to go out by 6:30am to get pool chairs which is absolutely ridiculous!! You have to stay with your chairs until 7am otherwise they pull your pool chair tags before 7am. Can’t get towels u til 7am the you have to be back at chairs by 9am and every two hrs after that you have to be at your pool chairs or they will pull your tags! I would get coffee and bagel at the Market Place in hotel every morning which was good, but the system can be slow. We bought electronic key brackets instead of having a card for ten dollars each, put they don’t work well at all! Especially on the elevator which you need a key just to go up on the elevator to your floor. I had it reprogrammed twice and they never worked even in the towel machine they didn’t work. People on the elevator would say, oh they never work! I told the front desk when I checked out, but they could of cared less. We didn’t do a timeshare presentation, which I was glad about. The main pool closes at 8pm and the lazy river at 10pm. Although they turn the jets down on river early which was frustrating! They have left over floats there so you can use one of them. The beach is very crowded a lot of beach huts way back. The sea was good, warm and relaxing, but crowded. The pool area has an outside cafe, good service, lunch is around $20 per person, so we split something. Drinks are 2 for one 2pm to 6pm daily. They have bingo at pool. $2 a card then at 1pm they play three games the coverall can be worth up to $500 or more. They apply the winnings to your room. The lazy river can get very crowded. If you are bringing kids I think it would be fun. They have a lot of activities in their kid’s club. There are two other pools, one more for kids with a slide too and then an adult small quiet pool. One thing I didn’t like is the resort mainly runs vertices from the beach so all you see is pool you would have to walk far to experience the beach. Where as the Holiday Inn the resort is horizontal to the beach, so everywhere you go at the Holiday you see and experience the sea and beach! Which is a huge Plus for us! You really feel it is more tropical, where the Marriott Surf Club. you just feel like you are at a pool. Also the beach huts are two deep at the Holiday Inn where as at Surf Club there are several rows back from water. Also at the Surf Club there are no restaurants other then the pool one. There is no bar or anything. You have to go off property which I did not like at all. At least at the Holiday Inn you have a beachfront restaurant with music, called the Sea Breeze and you have several other bars, casino, other entertainment in courtyard and a few other restaurants on property. So be prepared to walk or take a taxi if you don’t have a rental car to go to anything. We met some nice people at the surf club. All in all it was a nice place, but I prefer the Holiday Inn.
Date of stay: October 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this review
Responded 5 Nov 2024
Thank you for your detailed review. We apologize for the negative experience that you faced during your stay. Customer service is our top priority, and we will work to address areas as needed for further improvement. We hope you enjoyed your time in Aruba!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,583)
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Reviewed 28 October 2024

The hotel was crowded, the beach was packed, and even when you spent the time and money to get a palapa on the beach, near the water, private companies were renting umbrellas and chairs at $50.00 plus and placing them in front of the palapa you rented from the Marriott. This was every single day. At the airport and trying to get home, we waited hours in line to try to catch our flight Literally hours, unless you wanted to pay $150.00 to skip the lines. I also brought home an enormous cockroach that must have snuck in during my stay. I won’t be returning.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Pam S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 5 November 2024

Thank you for your review. We apologize for the negative experience that you faced during your stay. Customer service is our top priority, and we will work to address areas as needed for further improvement.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2024 via mobile

This is my third time staying at the Marriott Surf Club in Aruba. The toughest part of my day was deciding whether to float in the lazy river or float at the beach. This is the most gorgeous facility offering beautiful grounds, several pools, hot tubs, beach, and the amazing lazy river! Staff is super friendly and helpful. This is a timeshare facility, but you can rent units. Highly recommend!

Room tip: This is a timeshare facility but you can rent units
Date of stay: October 2024
Trip type: Travelled as a couple
Thank Meredith B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 5 November 2024

Thank you for leaving a positive review on our resort! Our team appreciates your feedback, and we hope you visit us again soon.

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Reviewed 29 September 2024 via mobile

The service received from Willey, Yenny, and Vickson was superb. They are the reason we have been there 30 x since 2002. Other perks are the lazy river and convenience to the beach. Cons are the difficulty in getting chairs around the pool area. Must be up and out at 600 am to get a decent seat.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Lmccurry6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 18 October 2024

Thank you for leaving a review with us. We appreciate your feedback and hope you enjoyed your stay with us!

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Reviewed 25 September 2024

The Lazy River was a great way to relax and spend time in the sun without feeling overheated. I recommend using lots of waterproof sunscreen before sunbathing, swimming, or floating around the lazy river.

Our 2 bedroom unit in the Lighthouse Tower was nicely appointed with plenty of dishes for breakfast & snacks. It had 2 balconies and a side ocean view.

Room tip: Be sure to bring your own tube or float for the Lazy River!
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lm4125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 18 October 2024

Thank you for leaving a glowing review with us. We greatly appreciate it, and hope you visit us again soon!

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Reviewed 21 September 2024 via mobile

Pros
- Staff is very attentive and friendly
- Rooms are clean and on the larger side
- Jane & staff at the front desk were very considerate and went above and beyond from the time we checked in till when we checked out.
- There are plenty of pool chairs but plan to get down there no later than 730 am to snag the ones you want. We went down between 715/720 and were able to snag 4. They weren’t on the first row at the pool but plenty close.
- The Palopas are a cool addition to the resort and provide a ton of shade on the beach. Make sure to login 530pm the night before you want them to get a decent one.
- Easy beach access
- [ ] Pool and lazy river is open until 10 pm.

Cons

- While we visited it was the “off” season and the pool/swim up bar was being worked on. Slightly disappointing because that’s always a highlight on vacation. I think this increased how packed the pool area was by 8am to claim chairs.
- The Palopas do cost extra ($10-$15 per day). I think this encourages people to use and not save but it was only slightly annoying.
Tips
- Make sure to bring your own floats (and an extra or 3 extra in our case). We had one pop and two tear so having backups felt silly but we ended up using them all. There are air stations there to fill them up.
- Also, I have no idea where you get them but a lot of people had float anchors for the ocean and it was genius. Wish we would have done that because the current / wind can be strong.
- Bring extra laundry detergent - we brought tide pods and were able to do a quick load each night.
- Superfoods delivers for free ! We stopped on the way in, but they do deliver to the Surf Club for free (and you can arrange a time).
- Bring a small cooler, you can BYOB beer but with the heat it gets warm fast.
- You really can drink the sink water there and it’s better than what we have in the US. I would bring a water bottle and a separate “beverage” cup as well. Our two bedroom has a dishwasher which was nice.
- [We did not rent a car, most taxi rides are $10-15 each way and it was more cost efficient for us to do this. Its easy to catch a cab in front of the resort (there is a line and the bellmen grab for you) and then when you’re in town, easiest spot is going to be in front of another hotel.

Date of stay: September 2024
Trip type: Travelled with friends
Thank Passport10211815167
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 25 September 2024

Thank you for leaving a detailed review on our resort. Our team greatly appreciates your feedback, and hopes you visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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