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Jodie C

The resort is great, but Giordano in security is awesome!

5.0 of 5 bubblesReviewed 19 Sept 2024
The resort is nice, updated and clean. The location is in a good spot. The lazy river is great once it clears out late in the day, but my review is about Giordano in security. My husband sat his iPad down on an unmanned counter in the lobby of our building and left it when we loaded up for the airport. We did not realize it until after going through security and the first part of customs, so they would not let him leave the airport to get it. He contacted the resort and Giordano went out of his way to go find it immediately and made sure it got back to us before we left Aruba. All of the staff was friendly, but Giordano is a standout employee for the Marriott company. I wish I had colleagues that cared as much as he does.
Date of stay: September 2024
Room Tip: The pool and lazy river are crowded early, but stay open until 10pm, wait until later in the day...
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this review
Responded 20 Sept 2024
Thank you for sharing your experience! It’s wonderful to hear that you enjoyed the resort and its amenities. Giordano’s exceptional service truly stands out. We’ll make sure to pass on your kind words to him and the team. Safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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16 - 21 of 3,590 reviews
Reviewed 18 September 2024

We've stayed in many different Marriott Time shares over the years and sadly this one did not rank high in comparison. The good news is that we were not harassed by time share sales people which was nice. Our 3 bedroom unit was clean and the beds were very comfortable however the furniture and decor were a bit dated and the kitchen was not stocked well with just the basic dishes and 1 small frying pan. Not a huge thing, but a slight inconvenience. Now for the bad, upon check in, we discovered to our surprise that the pool and swim up bar were closed for construction. It was extremely hot and humid so we looked forward to getting in the lazy river as an alternative but unfortunately the Marriott has a rule that prohibits anyone in the lazy river without a flotation device. The problem is that the Marriott does NOT provide floatation devices, so unless you brought your own, you were forced to buy one from the overpriced gift shop or take a $30 cab ride to a grocery store to purchase one, Unbelievable!

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Voyager745259
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 19 September 2024

Thank you for your detailed feedback. We’re glad to hear you enjoyed the comfort of your unit and the absence of timeshare sales pressure. We apologize for the inconvenience caused by the dated decor, kitchen supplies, and the pool and swim-up bar closure. Your comments about the lazy river and flotation devices are noted, and we’ll work on improving these aspects. We hope to provide a better experience on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2024

Hotel okay. Cleaning done only once a week which can be rough with the sand. Staff very friendly though. However don't go thinking you can easily relax by the pool. Guests put reserved badges on their chairs at 6 in the morning and then leave for most of the day booking all lounges. This makes it impossible to relax by the pool. You shouldn't have to get up at 5 on vacation to get a lounge nor should you not be able to relax by the pool. Wouldn't book this place again! Lost two days of relaxing.

Date of stay: September 2024
Trip type: Travelled with family
Thank Lisa T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 19 September 2024

Thank you for your feedback. We’re glad to hear you found our staff friendly, but we’re sorry to learn about the issues with pool availability and cleaning frequency. Your comments are important to us, and we’ll work on improving these aspects to ensure a more relaxing experience for our guests. We hope you’ll consider giving us another chance in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2024

I am a Surf Club owner and have been coming here for almost 20 years. My husband and I vacation here annually and bring friends and family. We have loved it!
This year at the beach while swimming, all 3 bags at our palapa were ransacked. Two iPhones, 1 credit card, and cash were stolen from our bags. It has been two days since reporting this theft to security and the police. No word from management as yet, they seem to be indifferent. Why are there no warning signs at the Surf Club beach? I don’t feel safe here anymore!

Date of stay: September 2024
Trip type: Travelled with family
Thank Mary Pat G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 13 September 2024

Thank you for your review. We apologize for the negative experience you faced with your palapas during your stay. To further address your concerns, please contact our Customer Advocacy office at 800-860-9384.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2024 via mobile

Beautiful resort! We always stay at Marriott where ever we go and they are yet to let us down. We requested the bottom floor and were able to walk right out to the pool/ beach. This resort is a quick walk down the beach to the casino, clubs, restaurants and shopping. We played pool bingo everyday and had so much fun! Drink all the delicious water fresh out of the tap with out a worry in the world. We all really enjoyed our stay here and will definitely be back!!

Date of stay: August 2024
Trip type: Travelled with family
Thank JSB6779
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 4 September 2024

Thank you for leaving a positive review on our resort. We greatly appreciate your feedback, and are looking forward to your next stay with us!

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Reviewed 26 August 2024 via mobile

The Resort was really nice and people were very nice as well. From the time we arrived they were very accommodating and the up keep up the property was amazing. I would definitely recommend this resort to anyone that trying to travel to Aruba!

Date of stay: July 2024
Trip type: Travelled with family
Thank kendall H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott's Aruba Surf Club, responded to this reviewResponded 28 August 2024

Thank you for leaving a 5-star review on our resort. Our team greatly appreciates it, and hopes you visit us again in Aruba soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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