First off, this is a BIG resort. I have stayed at a number of Marriott resorts through the years and I am sad to say this one provided the worse experience I have had.
We were originally placed in a unit with no view and requested a pool view if possible. Our initial room had a broken safe, paint peeling off the wall by the A/C vent (really), and the door stuck so bad I had to "bump" it with my foot each time we entered the room. After 2 days they said they had an alternate room for us and thanked us for leaving our original room early so they could get us into our new room by the early afternoon. We left at 8:30 AM and got back at 4:30 PM and our room was not only not ready, but we did not have a room. On top of that we had no access to our luggage and got to sit by the pool with nothing waiting for a response from the front desk.
The only reason I did not rate this visit as terrible is due to an employee named Jasmine who actually seemed to know what she was doing. We finally got a room in the early evening after we spent another 2 hours waiting by the pool. This type of service is what you might expect for a "budget basement" motel, not a hotel advertising there basic rooms at $500/night.
The good side would be if you have kids. There is a lot of kids there and lots of activities for them. This sort of back-fired on us when my wife got sick and had to spend two days in the room. Some kid(s) were doing the "knock and run" several times during the day on our door. I had to knock on all the doors up and down the hallway and ask parents to curtail this activity just in case their kids were involved. This was not the most pleasant experience we have had on a vacation.
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- Also Known As:
- Marriott`s Aruba Surf Club Hotel Palm/Eagle Beach
- Marriotts Palm Eagle Beach
- Marriotts Aruba Surf Hotel
- Marriott Aruba Surf Club
- Marriotts Aruba Surf Club
- Aruba Surf Club
- Marriott Palm/Eagle Beach
- Marriott Surf Club Aruba
- Marriott's Aruba Surf Club Palm - Eagle Beach