We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Polite staff but largely incompedent” 2 of 5 bubbles
Review of Marriott's Aruba Surf Club

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Marriott's Aruba Surf Club
Ranked #16 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
US
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Polite staff but largely incompedent”
2 of 5 bubbles Reviewed 13 April 2012

First off, this is a BIG resort. I have stayed at a number of Marriott resorts through the years and I am sad to say this one provided the worse experience I have had.

We were originally placed in a unit with no view and requested a pool view if possible. Our initial room had a broken safe, paint peeling off the wall by the A/C vent (really), and the door stuck so bad I had to "bump" it with my foot each time we entered the room. After 2 days they said they had an alternate room for us and thanked us for leaving our original room early so they could get us into our new room by the early afternoon. We left at 8:30 AM and got back at 4:30 PM and our room was not only not ready, but we did not have a room. On top of that we had no access to our luggage and got to sit by the pool with nothing waiting for a response from the front desk.

The only reason I did not rate this visit as terrible is due to an employee named Jasmine who actually seemed to know what she was doing. We finally got a room in the early evening after we spent another 2 hours waiting by the pool. This type of service is what you might expect for a "budget basement" motel, not a hotel advertising there basic rooms at $500/night.

The good side would be if you have kids. There is a lot of kids there and lots of activities for them. This sort of back-fired on us when my wife got sick and had to spend two days in the room. Some kid(s) were doing the "knock and run" several times during the day on our door. I had to knock on all the doors up and down the hallway and ask parents to curtail this activity just in case their kids were involved. This was not the most pleasant experience we have had on a vacation.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank wildbio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,546 reviews from our community

Traveller rating
    1,248
    855
    263
    113
    67
See reviews for
1,214
799
14
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (734)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Aston, Pennsylvania
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

I have a time share at Marriott's Grande Vista in Orlando, Fla. In 2011 I exchanged for a week in Aruba and fortunately received a confirmation for February. I had read many negative comments on the web after I received the confirmation and thought about changing. I am glad I did not.

Check in was easy, the room was clean and a good size for my wife and me ( an efficiency ). We got use to the wind tunnel at the entrance to the pool and later found a place to sit that was very comfortable. We thoroughly enjoyed the lazy river. My kindle, a cocktail and the most relaxing week we have had in a long time. We walked the beach and walked through the Holiday Inn and found a great street with alot of great restaurants. Especially liked Gianni's.

Just received my confirmation for March, 2013 for the Surf Club again. This time we have a one bedroom unit for more space. I also have a timeshare at Oyster Bay in St. Maarten which we use on the even year. Life is too short, enjoy it!!!!

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank aferg4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glen mills
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 April 2012

My family and I just got back on Friday from a wonderful vacation. The accomodations were fantastic. It was perfect for a family of five (3 boys). The location was excellent. I was able to take a cab to the grocery store($10 each way) and stock up for the week. My only complaint was the cleanliness of the pool and beach. Due to the winds, trash blows around, however there is no one picking up the trash (including employees). The pool area had trash and the beach was filthy. I saw one family picking up trash around the beach area and we continuously did the same. Many straws, cups and cigarette butts on the beach. I saw wrappers and ketchup packets in the pool. The jersey beaches are cleaner. Other than that, it was a fantastic vacation.

Room Tip: Rent a 2 bedroom timeshare from someone and request a higher floor unit.
See more room tips
  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kim w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

We have visited this resort in the shoulder season, and just went back during high season with 8 people and had a great time.(all in a two bedroom) The resort is in a nice location with every amenity at or near the resort. Some of the other reviews are accurate about the amount of people and the chairs. If your visiting for peace and quiet, I would suggest looking elsewhere but if you have kids that want to have a great time, you have found your location. Finally, my only complaint was the wait time at the front desk, it seemed as if everything took forever, I think they need more staff during the week to help with issues other than check in/check out.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RyanP79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

Marriott is very nice, as usual. Pool was excellent, drinks were great too, didn;t seemed watered down at all. Only gripe and a big one. If you like laying in your chairs from 5AM to 7AM to tag them, then be back down there by 9AM or security takes them off, then this is the place for you. Never before have I thought on a vacation I'd have to get up at 5 or 6 AM to go tag my pool chairs for 3 to 4 hours later. Terrible system. Maybe get more chairs?

Overcrowded, people on top of you the entire time. Like I said great place, beautiful, just over crowded and the alarm clock thing was a real dissappointment.....

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank CLPainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palm - Eagle Beach hotels
0.2 km away
Marriott's Aruba Ocean Club
Marriott's Aruba Ocean Club
#13 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 1,109 reviews
0.6 km away
The Ritz-Carlton, Aruba
The Ritz-Carlton, Aruba
#11 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 1,473 reviews
0.3 km away
Aruba Marriott Resort & Stellaris Casino
Aruba Marriott Resort & Stellari...
#9 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 5,405 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Holiday Inn Resort Aruba - Beach Resort & Casino
Holiday Inn Resort Aruba - Beach...
#15 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 2,644 reviews
1.1 km away
Hilton Aruba Caribbean Resort & Casino
Hilton Aruba Caribbean Resort & ...
#17 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 4,197 reviews
0.8 km away
Hyatt Regency Aruba Resort and Casino
Hyatt Regency Aruba Resort and C...
#12 of 24 in Palm - Eagle Beach
4.5 of 5 bubbles 2,971 reviews
Show Prices
Show Prices
Show Prices

Been to Marriott's Aruba Surf Club? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Marriott's Aruba Surf Club

Property: Marriott's Aruba Surf Club
Address: 103 LG Smith Boulevard, Palm - Eagle Beach, Aruba
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 On the Beach Hotel in Palm - Eagle Beach
#14 Family Hotel in Palm - Eagle Beach
#18 Romantic Hotel in Palm - Eagle Beach
Price range (per night): ₹ 21,916 - ₹ 51,615
Hotel Class:3.5 star — Marriott's Aruba Surf Club 3.5*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Marriott and Agoda so you can book your Marriott's Aruba Surf Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Aruba Surf Club Hotel Palm/Eagle Beach
Marriotts Palm Eagle Beach
Marriotts Aruba Surf Hotel
Marriott Aruba Surf Club
Marriotts Aruba Surf Club
Aruba Surf Club
Marriott Palm/Eagle Beach
Marriott Surf Club Aruba
Marriott's Aruba Surf Club Palm - Eagle Beach

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing