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Reviews (4,000)
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Reviewed 4 weeks ago

Beautiful here, grounds are amazing with black swans, etc. cool birds, too! Chichi is my favorite, he meows and talks so cute! Service is amazing. Yes there was construction going on our floor, but only during beach time! Pool slide is just so fun! Manager’s cocktail party on Wednesday night was great! Got to meet the managers who make this hotel so special. (Like Lazarte). Great location, can walk to Scott’s brats or kouzinas in a minute, both of which I totally recommend! Beautiful casino, try to get Eileen as your cocktail server, she is awesome and a total sweetheart!!

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Kat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah W, Guest Relations Manager at Hyatt Regency Aruba Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear Momokat, We have received the insightful comments you entered on TripAdvisor and want to thank you personally for sharing your positive experience with us. It is very gratifying to receive such positive feedback about our customer service and our friendly employees and our Chichi ! Once again thank you for the review and we look forward you ones again in the near future.

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Reviewed 4 weeks ago

The entire staff of employees were very friendly, respectful and helpful. These employees went out of their way to be helpful. The morning buffet was very nice and we were served at our table with great attention for incidental needs, beverages etc. The hotel grounds are beautiful and well maintained. Everything on the grounds was kept neat and clean. The room we had was also clean and well maintained. Great place to stay..

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah W, Guest Relations Manager at Hyatt Regency Aruba Resort and Casino, responded to this reviewResponded 3 weeks ago

Bon Tardi Micheal,
Thank you for your warm and positive comments about the Hyatt Regency Aruba Resort, Spa and Casino. We appreciate your insights and look forward to serving you again in the future.

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Reviewed 4 weeks ago

After we checked in our room there was construction noise, after investigating found out that is was to continue all week while were there. The website stated that it would be over before our check in date. At first management blew me off and only after i called World of Hyatt membership did i get some help. We received a bottle of wine, cheese and fruit platter later that night. Also noticed that the construction started later in morning and not all days, also received 25,00 points on my account. That being said the Hotel is wonderful, full use of the pools and hot tubs 24 hours a day with security. The grounds are accumulate and the staff greets you with a smile. Worth the money.

Room Tip: Try and book a room over looking the pool area
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Edward H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah W, Guest Relations Manager at Hyatt Regency Aruba Resort and Casino, responded to this reviewResponded 3 weeks ago

We appreciate the great post to TripAdvisor and want to thank you for taking the time to share your experience with the world.

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Reviewed 4 weeks ago

We came to this resort for a friends wedding and had never been to Aruba before. We will definitely return to this resort.
Reading previous reviews I was almost dreading the trip. I was so surprised when I got there. Yes, the rooms were a little dated but were very spacious with comfortable beds and many choices of comfortable pillows. A couple of dings in the furniture meant nothing to our stay. They rooms were clean and the view of the grounds were beautiful. There was some construction but really we barely heard anything and only during the day. If you want the rooms updated there will be a little noise so there is a choice to be made people.
You never have to leave the grounds to get a good meal. There are multiple choices of cuisine at reasonable (resort) prices. The staff were all very pleasant.
The one negative I would say is that on check in there should be more information about the resort given. For example, you need to use your room key to allow you to use the elevator. We stood in the elevator trying to push the button to our floor until another couple got in and showed us how to use it. The other folks in our group had the same problem so it was not just us.
Our room was not ready when we got there (after the guaranteed check in time) but I must say they gave us a $100 resort voucher so we could go and have a bite to eat while we waited more than made up for that!!
We had a great vacation and would definitely come back.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank Phyllis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah W, Guest Relations Manager at Hyatt Regency Aruba Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear Phyllis S, Thank you again for your insightful details and suggestions given.

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Reviewed 4 weeks ago via mobile

This was our 2nd time to stay at Hyatt in Aruba because the first time was just perfect. This trip did not disappoint either! We stayed in a newly renovated room, meaning the construction was still being done on the same floor we were on. It did not even bother me or my husband- construction was mostly done during the day while we were at the beach and pool- so I am not sure why the complaints. The staff here know how to make you want to come back again and again! The landscaping and grounds are the prettiest of all the resorts and the staff keeps everything in tip top shape. We even loved our cleaning lady, Luisa! Front desk workers were extremely helpful, too. Can’t wait for our next stay!!!!

Stayed: June 2018, travelled solo
Thank atalexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah W, Guest Relations Manager at Hyatt Regency Aruba Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear atalexander, thank you for your just perfect review and sharing this with the world ! We cannot wait to welcome you back too.

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