We have been staying at this resort two years in a row. We have found the pool areas to be well kept and beach to be in excellent condition. The rooms are large, furniture is getting worn and needs replacement.
Our primary issue with this resort is the front desk staff is not welcoming They feel they are doing you a favor. An example, is when we checked in at 3, were told the room would be ready at 4, and the room was not available at 4. We were given a device, which never went off when the room was available.
As this is our experience two years in a row, we feel management is not effectively training the front staff personnel Customer service should be the primary focus, which is lacking
The bellmen are friendly and helpfulMore
- Free Wifi