Reviews of the Rock, some are effusive, good, nice etc. but there are a surprising number drawing attention to the attitude of the owners.
My experience would fall into the attitude category.
Yesterday from the Lunch Menu I selected Breaded Fish, with a polite request "please do not overcook the fish" The fish arrived fantastically overcooked, breading the color of well done toast, fish dry and tasteless. The waitress responded that's as the chef cooked it, as if to end the matter. Following her response and politely reminding her of "please do not overcook" request.
Somewhat nonplussed she asked did I want it replaced? Taken aback when I said please she dissapeared. Minutes later the owner appeared tableside. Proceeding to lecture on how fish should be cooked, how he knew better than customers. Attempt's to explain the request for not overcooked were ignored whilst he proceeded to finish the lecture. Followed by instructions for me (and my companions) to leave the premises immediately
At no time did the discussion get heated or loud but, Owners rules customer wrong.
The irony in this is apparent on a sign posted at the entrance.."Customers are reminded abusive behavior is not tolerated" No I guess they have the owner for that.
- Official Description (provided by the hotel):
- Your hosts Paul and Jennifer Taylor extend a warm welcome to you here at The Rock. The former winners of the Enterprise Inns National Pub of the year competition have put their plans to emigrate down-under on hold. Having taken on the tenancy of The Rock in July, they have completely refurbished the entire hostelry throughout. We offer an elegant, well stocked bar, choice of real ales, interesting selection of wines and some old fashioned soft drinks which all catch the eye as you approach. The menu is comprehensive, predominantly fresh food based, catering for both those on the move lunchtimes, as well as those who prefer to linger. Our specials are innovative and changed regularly. ... more less