Reviews of the Rock, some are effusive, good, nice etc. but there are a surprising number drawing attention to the attitude of the owners.
My experience would fall into the attitude category.
Yesterday from the Lunch Menu I selected Breaded Fish, with a polite request "please do not overcook the fish" The fish arrived fantastically overcooked, breading the color of well done toast, fish dry and tasteless. The waitress responded that's as the chef cooked it, as if to end the matter. Following her response and politely reminding her of "please do not overcook" request.
Somewhat nonplussed she asked did I want it replaced? Taken aback when I said please she dissapeared. Minutes later the owner appeared tableside. Proceeding to lecture on how fish should be cooked, how he knew better than customers. Attempt's to explain the request for not overcooked were ignored whilst he proceeded to finish the lecture. Followed by instructions for me (and my companions) to leave the premises immediately
At no time did the discussion get heated or loud but, Owners rules customer wrong.
The irony in this is apparent on a sign posted at the entrance.."Customers are reminded abusive behavior is not tolerated" No I guess they have the owner for that.
- Free Wifi
- Free Parking