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“Bit of a dissapointment”
Review of Berrys Bar

Berrys Bar
Ranked #1 of 17 Restaurants in Abertillery
Certificate of Excellence
Cuisines: Bar
Description: Here at Berry’s we are a unique and funky industrial modern style bar & grill we serve meals from your traditional pub grub to a little different with a wide range of steaks and burgers We are a friendly and welcoming team here are willing to go to the extreme length to make your feel apart of our extended family We have a restaurant seating plan cover of 100 people separated over two floors
Restaurant details
Description: Here at Berry’s we are a unique and funky industrial modern style bar & grill we serve meals from your traditional pub grub to a little different with a wide range of steaks and burgers We are a friendly and welcoming team here are willing to go to the extreme length to make your feel apart of our extended family We have a restaurant seating plan cover of 100 people separated over two floors
Reviewed 2 weeks ago

After seeing the pictures and reading the reviews I decided to book the easter picnic table for me and my mother, at £14.50 a head it's fairly good value, however the whole experience was a bit disappointing.

The pub isn't much to look at from the outside though I guess this can't be helped and the inside is an improvement to the outside. We were seated in a booth, which wasn't comfortable at all, the walls, which were the only back support kept moving, the tables were very sticky and the TV screen was showing flashy, 90s music videos, please be warned if you are epileptic or like me allergic to take that and the spice girls.

We arrived around 10 minutes before the time we had booked for and waited about 30 minutes for our food, The pub was very short staffed, 1 young girl in the kitchen and 1 young girl doing everything else.

on arrival we ordered drinks, I went for the safe option of a coke but my mother asked for a cappuccino which didn't taste anything like a cappuccino and was very sweet and sickly, she couldn't drink it and couldn't get hold of the 1 member of staff to get another drink so we ended up sharing my coke even though my mother doesn't like coke, apparently it was better than the cappuccino.

By the time the picnic table came out we were very uncomfortable from being sat on those hard benches for so long and my mother suffers from a bad back so we decided to eat what we couldn't take away and take the rest home and eat it there. We tried for a while to catch the server for some condiments and in the end we waited for another table to leave and then stole the condiments of their table.

The burgers and vegetarian equivalents were very tasty. The cheesecake was in a jam jar with a tiny bit of biscuit at the bottom and an awful lot of sickly cheesecake on top, I left mine after two teaspoons. The hot cross bun was not warm as advertised so we packed theses and the rest up to take home.

The hot cross bun once warmed was nice and so were the macaroons, although they didn't taste at all like macaroons. The doughnut however was very stale and stodgy which is a pity as the topping was tasty.

We gave all of the chocolate and biscuits on sticks to the children, they were a nice touch for presentation but the cheap chocolate and dry biscuits were only suitable for the kids.

All in all, I appreciate the effort made with the picnic table and the hot food was tasty, but unfortunately they fell short on deserts and overall atmosphere and so I cannot recommend it and wont be visiting again.

    • Value
    • Service
    • Food
Thank devil_tez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrysbar, Owner at Berrys Bar, responded to this reviewResponded 2 weeks ago

Hi thank you for your review and your apinions about your visit they are much appreciated and are taken on board to improve our business here at Berry’s
I like your honesty but as mentioned with the exterior of our pub it is original bricks and isn’t a lot we can do with this our inside of our restaurant is based on a modern industrial look and have work very hard to get to the standard it is, and fully understand it isn’t to every bodies liking,
I apologise about the short staffing situation but unfortunately we had two members of staff phone in sick that very morning but we thought we would still continue service to not disappoint any bookings we had, plus we had a lot of extra tables walk in that day which added to the situation, which didn’t allow my staff to be more hands on with your booking and once again I apologise sincerely about this
Our TVs in the back ground are on music channels as a option of sound in the background as we are a bar & grill and people enjoy them on, which again is a personal choice as all TVs can be turned of separately,
I will also be checking with our suppliers about the cappuccino as these are brought in from them.
As with our picnic benches I feel everybody has their own preference on how they like things and will taste different to how somebody else would have made them.
All I ask is that I only wish you would have mentioned to the server when paying for your meals as we never like any of our customers leaving feeling disappointed as this is not what we aim to achieve but we could of rectified the situation.
All I can say is I’m deeply sorry again and apologise and really hope you would reconsider another visit so we allow you to have a better experience
Any questions please don’t hesitate to contact us!

Many thanks Berry’s bar

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Reviews (73)
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3 - 7 of 73 reviews

Reviewed 2 weeks ago

We went for Sunday lunch food was good they did get 2 meals wrong but they was ate anyway the decorating was not quite finished

Thank 10als67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrysbar, Owner at Berrys Bar, responded to this reviewResponded 2 weeks ago

Hi thanks for the review, I do apologise if your meals were wrong, if you had mentioned to a member of staff we would of happily put these right for you,
As of the decorating this is the look we wanted at our establishment with it being modern industrial but we understand it may not be to every bodies taste
Thank you for the review and we hope to see you again

Many thanks Berry’s bar

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Reviewed 8 March 2018 via mobile

Visited recently and had the most delicious vegan curry and chips , nothing was too much trouble , coupled with the fully stocked salad bar it was a pleasure to have lunch here, will definitely be returning, well done Berrys Bar .

Thank Laima J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrysbar, Owner at Berrys Bar, responded to this reviewResponded 2 weeks ago

Thank you for your review, we understand that vegan dishes are becoming extremely popular, we are working hard to try and create some more fresh and fantastic vegan options
Thanks Berry’s bar

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Reviewed 6 March 2018

Lovely atmosphere with staff who were so nice and kind who gave service with smile and nothing was to much trouble.not forgetting to mention the wonderful food.

    • Value
    • Service
    • Food
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

Lovely food great portions really well presented great service really relaxed atmosphere ideal for quiet meal

Thank warmer1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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