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“Magnificent” 4 of 5 bubbles
Review of Novotel Bali Benoa

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Novotel Bali Benoa
Ranked #5 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
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2,789 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (445)
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London
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

This is an awesome hotel, with great size rooms, entertainment all day and evening, food is delicious, staff are super friendly and the hotel itself is beautiful. If you are wanting somewhere to relax and not leave the hotel this is the place. One point to note if you looking for awesome beaches and swimming in the sea you will not get this here although you can lie at the beach and swim it is very noisy due to all the watersports and is full of seaweed and dirt. The pools are lovely and cannot fault the hotel especially for the price.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Globe2see
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 26 February 2012

We had picked this hotel on the basis of reviews on Trip Advisor. We wanted a cheap hotel for the night as we were arriving late and needed to go to sleep before moving to a proper 5 star resort on the island the next morning. We went to Bali for Easter 2011.
Even though I am a Accor card holder, check in took a long time. We were not made aware at the time of booking that the hotel is split into two, with the main section being across a busy main road. We were given rooms in that section, so we had to cross, with all our luggage and go to that section. The rooms we were given were on the second floor, and there are no lifts. So that mean that we had to carry the luggage up two flights of stairs. When we finally got to the room, it was awful. Small, no views, and smelly.
We had to complain loudly to get some attention and get them to change our room. After a long wait, we were given another room, but this time in the main section, behind reception. This room had apparently been renovated recently - but from my inspection it had been badly done. Again the room had a smell. Pain was already peeling from various sections. The refrigerator was dirty - we had to keep our water and medication in a plastic bag. Beds were not comfortable, but we were tired and needed sleep. Aircon was adequate - could have functioned better and provided better cooling.
Breakfast was included and next morning we woke up and headed off to the main restaurant for breakfast. The selection is not vast, but was offered was of good quality. The restaurant looks over the smallish pool and a short walk to the local beach.
Beach is not much to write home about, a bit dirty. A few loungers for guests to use and the usual watersports on offer. Please note that this Benoa beach is the only part of this southern part of the island that offers water sports. The water is too rough in other areas. There are some watersports provided for a charge by the hotel, but we found out that just done the coast was large watersports centre that accepted cash and had wide variety of sports on offer.
We left the hotel by midday and again check out took a long time. We moved to our resort hotel. But when we got there, we found that my daughter had left her ipad at the hotel. We called them, but failed to get any answers or get the management to check the room and see if it was still there and had to take a taxi back. Luckily the room had not been made up and the ipad was where she had left it. It would have been nice for the management to respond to clients. Very poor indeed. If you want to stay at Benoa, find another hotel with good client service.

Room Tip: Either get a room on the ground floor if you are on the other side of the road or else make sure you...
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  • Stayed April 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank LondonLuxTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBB1922, General Manager at Novotel Bali Benoa, responded to this review, 28 February 2012
Dear Guest,
thank you for your comment on your stay in April 2011 and I am sorry to read that you could not completely enjoy your stay with us. As you stayed with us almost one year ago it is hard to investigate please take my apologies for that.
Our hotel is divided in the Beach wing (Tropical terrace rooms, Beach Cabanas and Pool Villas) and Garden wing with our 28.9sqm deluxe rooms all featuring balconies or terraces on the ground our upper floor. Our staff is helping our guests with the luggage and I apologize if it was not offered in your case.
One of our restaurants is directly at our beach, we do not offer any watersport activities from the hotel - this is all provided by local suppliers - and our sun deck chairs are provided in sufficient quantity around our three pools and the beach.
Again I am very sorry you had some issues during your your stay and gave a very low rating. From my point of view it would be fair to put a price/value proportion in the rating consideration,
Best regards
Alexander Poindl
General Manager
h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bali Benoa

Property: Novotel Bali Benoa
Address: Jl. Pratama 70, Tanjung Benoa 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Top resorts Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#5 Spa Hotel in Tanjung Benoa
#5 Luxury Hotel in Tanjung Benoa
#5 On the Beach Hotel in Tanjung Benoa
Price range (per night): ₹ 6,263 - ₹ 10,075
Hotel Class:5 star — Novotel Bali Benoa 5*
Number of rooms: 187
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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