We intentionally booked this place because it had air conditioning to try and escape the Nicaraguan heat. On Booking.com the price was listed at $30 a night with air conditioning included, the pictures of the room also showed an air conditioner. Before we arrived I intentionally wrote to the owner that we wanted a room with air conditioning like the one we booked, not to be stuck with a room with a fan for $30, like many Nicas try to do to gringos. So we arrived at the hotel with looks really run down and empty in the front but a nice young lady took us to our room which was nice and had an air conditioner, so far so good. Not even 5 minutes inside the lady comes back and says its $10 extra a night for air conditioning, I said no way we booked a room with air conditioning included I'm not playing this extortion game again. Eventually the "owner" comes who is a mid 20's stoner looking Nica, and starts saying we have to pay $10 extra or go to a room with a fan. I showed him the reservation that said it was included, I showed him my message saying we wanted air conditioning, that he never actually read. He said that is wrong, Booking has the wrong prices and it was $10 extra. Never once apologized for the inconvenience, never offered to rectify it. He never said he was going to fix the Booking prices, he knows exactly what he is doing. He intentionally makes the prices low, and the everything is a la carte once you arrive. I wouldn't have had a problem paying more for air conditioning if it was transparent that it cost extra or if the owner was polite and sympathetic. The worst customer service I have ever experienced. I would avoid this hotel like the plague and give your money to a real local Nica who values your business.