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“Great holiday”

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Laguna Beach Hotel & Spa
Certificate of Excellence
Liverpool, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great holiday”
Reviewed 18 April 2012

My wife and I have just spent 14 wonderful nights at the Laguna Beach hotel. Friendliest and most helpful staff we have encountered during our many holidays abroad.The management are always available and mingle with guests and ask if anything can be done better. Example is that in our room the divide between the bathroom and sleeping area had been blanked off with a solid upvc board so that the bathroom was now seperate from the rest of the room.Previous guests had complained about the bathroom being open to the main part of the room. We stayed All inclusive and although the choice of drinks available is not as extensive as other hotels we have stayed at the quality of drinks was good and the bottled beer cold and refreshing. The food was very good with a good choice at every meal. Plenty of sunbeds available all day while we were there and the free boat to the nearby islands was good to get out of the hotel for a few hours. Took a taxi from outside the hotel to do trips around the island and for a full day trip came to just under £60 per taxi. You pay by the taxi not per person so if there were 4 of you it's a good way to get around.Would we return the answer would have to be yes if you are looking for a quiet relaxing and stress free holiday with wonderful panoramic views, clear blue sea and friendly staff.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank cris16081961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Doncaster, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 April 2012

Was at this place same time as people below. not going to bore you , but agree with everything he says. the place was fantastic , you soon get over the 24 hours travelling from uk.. if you dont get a taxi a couple of times while visiting you is missing a treat,, plenty to see on the island, walk about they are all very friendly, love meeting you. the place its self, well breath taking . We asked to keep the room on just for a couple of hours, was not a problem. no charge was made. food was great, plenty to please everyone, through the day the place is very quiet, but you do get the odd bit of encouragement from the entertainment team to join in various activities. But once you sad no thanks , they did not pester you again. we had a fantasic time, if you want to do any thing that is not on site, then see a chap called arran, if he cannot sort it , then it cannot be done, but do barter with the money side of things , am sure they a challenge..

Room Tip: Go for a delux room , they a lot bigger and well worth the little extra.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank diverman71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
exeter
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2012

From the minute my wife and i walked into the hotel lobby we were greeted by the lovely smiling face of Reena and that was the start of something special.We were shown to our room and the holiday started.All the staff from Kishan the hotel director,down through his staff to the cleaners were absolutely brilliant,no request was too big.I would like to say a special thankyou to Patrick and his gang the entertainment team.Great entertainers for the big kids like us and great babysitters for the little ones too.Moving on to the hotel itself,rooms were good cleaned every day to a good standard.Outside brilliant bar right by the infinity pool absolutely fantastic views from here to the lagoon and mountains beyond.Although most visitors at the hotel are French there was no worries about translation all the staff are fluent in English and nothing was lost in translation.Now to my favourite bit food.Although the hotel is classed as 3/4 star in most brochures,the food in my opinion and of the English guests we befriended agree,is of 4+beautiful taste experience and such a choice,different everyday,lunchtime and dinner,total delight.All in all everything about this little diamond in the Indian ocean is a delight.Hope to come back again soon and will certainly recommend it to all my friends.

Room Tip: Go with the flow its quit after 11pm anyway
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ExeterDandeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 March 2012

We had gone to Laguna beach resort from 22nd to 28th of Feb 2012. We were given room 316. The room a.c. broke down at 3 a.m. in the night on the second day. We tried making it work but it wouldn't start until 4 30 a.m. The calls to the reception weren't answered. Then on the third night of our stay it happened again, this time we asked the reception to call a technician and give us a table fan. The technician came after an hour and said "its ok in Mauritius to have the room at 28C with the a.c. working. I told him to leave and started the fan and went to sleep. The next night we asked for a room change, which was declined. They gave us another room for the night. Then on the 6th night of our stay the A.C. broke down again. The management refused to do anything except giving us a table fan.
The restaurant staff , wouldn't allow us to sit on a 4 seater table in an empty restaurant, citing problems like , " sir we will have to clean this table if you sit here." and kept on persisting that i change my table while we were actually eating. Made me wonder if they clean the 2 seater tables at all.
There are activities like kayaking, glass bottom boar and scuba diving offered here. We had to go to the reception and the kayak counter at least 5 times to get a kayak and a seat on the glass bottom boat because they would say something on the phone and something else at the counter. They even told us that there is a charge of 500 MUR per person to do all that. When we argued with the manager he agreed they are free activities for hotel guests and the charges were waived off.
The shower in the bathroom started spewing piping hot water, from both the faucets, one day. We called the maintenance guy and he "fixed" it such that, it started pouring ice cold water in both the faucets. This problem got fixed the next day. We had to do with ice cold water the whole day. This problem repeated itself after 2 days too.
While chatting with other travellers we realised that there were at least 2 other rooms with the same problems.
All in all a bad experience, please save yourself and book some other hotel.
There are a lot of them nearby.

Room Tip: Dont take any room as far as possible or at least avoid room 316
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank nisushah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHEY
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 February 2012

Had a great time all very friendly staff, just a small hotel 64 rooms. we were there for Dewalli which we had not experinced before it was fantastic, good food, no long beach to walk along but it suited us, as it was our 48 wedding anniversary and we didn't want to do much sight seeing. Travelled by Taxi and the local bus! quite an experience. Mauritius airways wasn't very comfortable

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank JANETBUSHEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Laguna Beach Hotel & Spa

Property: Laguna Beach Hotel & Spa
Address: Camp des Pecheurs, Grande Riviere Sud Est, Mauritius 230
Region: Mauritius > Flacq District > Grande Riviere Sud Est
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Grande Riviere Sud Est
Price range (per night): ₹ 7,299 - ₹ 17,057
Hotel Class:4 star — Laguna Beach Hotel & Spa 4*
Number of rooms: 64
Official Description (provided by the hotel):
Set against the scenic backdrop of the Grand-Port mountain range, the Laguna Beach Hotel & Spa is a gem in its kind; a postcard beauty with a real soul: Tropical architecture, pristine beach and the transparency of an exquisite lagoon.The Laguna Beach Hotel & Spa is located in Grand River South East, along the South East coast of the island and 30 mins drive from the airport.To discover Laguna Beach Hotel & Spa, you will have to drive through Camp des Pêcheurs (Fisherman's Cove). This tiny village unveils a different facet of Mauritius - unspoiled and authentic. ... more   less 
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Also Known As:
Laguna Beach Hotel Grande Riviere Sud Est
Laguna Beach Hotel And Spa
Laguna Beach Hotel & Spa Mauritius

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