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Reviewed 12 August 2019 via mobile

Stayed at waterfront Shaw for 2 nights. Place is really beautiful and the rooms are like you stay at home. We took two 1 bhk rooms. Condition of rooms was well kept and clean. Kitchenette was provided with induction gas few crockery and microwave oven..We did not need to use as we were eating out side. Breakfast was included in our room cost and we had it at American diner with good buffet spread.
The reception was very polite and smiling and very helpful. Everything was good here except rains were bit of dampner.. whenever rain stopped for a bit we went on promenade to enjoy view. Most of restaurants at promenade were either permanently closed or under repairs.. the whole view to enjoy was the promenade..Due to heavy rains water sports were off. Perhaps it would have been better if we had come other season besides monsoon. Though weather was cool due to rains but we couldn't venture out more.
The road to lavasa was full of potholes..Wish it was a smooth ride but our stay was very comfortable. Thank you watershaw..
This was view of promenade with heavy rains.

Date of stay: August 2019
Trip type: Travelled with family
Thank MeenaB115
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this reviewResponded 13 August 2019

Dear Ms. Meena,
Thanks a lot for taking time to write such an amazing review for us.
It gives us great pleasure to hear that we could extend a memorable stay to you.
Our chivalrous service staffs go above and beyond to extend a perfect experience to our guests and we are glad to see the same mirror in your review.
Its kind words like yours that give us the impetus to keep doing our jobs to the best of our potential.
Our creative culinary team comprises few of the best names in the industry.
To sum it all, we are touched by your heart-warming review.
We thank you once again for choosing to stay with us and eagerly await your next visit.
Warmest regards.
Mukesh Kumar.
General Manager.
Mob : +91 9920081024.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2019

Location is average. Lavasa city is turning into ruins. Service is good. Most of the restaurants at property are closed. Limited variety of food is available. Food quality is average. Climate was cool because of rainfalls.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vaibhavpatil5656
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this reviewResponded 30 July 2019

Dear Mr. Patil,
Thank you for your valuable feedback on Trip Advisor !
It brings us delight to know that our services have brought you comfort and have been appreciated by you.
It saddens us to know that there were some aspects of your visit that did not reach the level of satisfaction that you would have liked e.g. location, Lavasa city, variety and quality of food.
We have noted your feedback and would like to assure you that corrective measures will be in place.
We sincerely hope to see you soon in your next visit to experience the changes implemented.
Regards.
Mukesh Kumar.
General Manager.
Mob : +91 9920081024

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2019

we went to lavassa on a weekday which was a big mistake that we made. It appeared to be a ghost town. We went during monsoon so there were heavy rains but the clouds, the fog, the small water falls and the lake front view took our breath away. The hotels and the eating joints in the promenade are not well maintained but we got a lip smacking hot pizza which we loved to the core. It was raining heavily so could'nt enjoy much had we got a second pair of clothes and towels we would have set us free roaming around in the rains.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank vivek_j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this reviewResponded 19 July 2019

Dear Mr. Vivek,
We thank you for your feedback post your stay in this forum !
We are glad to know that you enjoyed the rain, fog, cloud, waterfall and spectacular view from your apartment.
We are happy to note that you also enjoyed hot lip smacking pizza in such a weather.
We have taken note of the issues that you have highlighted and the same has distressed us.
Please be assured that we would tie up the loose ends and mark you next visit with only excellence.
Thank you again for staying at our hotel.
We hope you would give us another chance to accommodate you and craft a seamless experience.
Warm regards.
Mukesh Kumar.
General Manager.
Mob : +91 9920081024.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2019

Good things
Location: Bang on the promenade
Staff: Reception and house keeping staff is courteous and polite

Bad things:
Location: Nothing to do anymore of the promenade since 80% shops are permanently closed
Staff: Restaurant staff, in room dining, person who delivers your luggage to your room have devil may care attitude. Your concern is none of their concern
Price: Too much for standard rooms with nothing to do around
Food: Virtually no option available. I ordered a chicken Caesar salad. What was delivered, after an hour was lettuce and bread crumbs in mayonnaise. Though it was given for free due to the delay, but the quality was so bad that we had to throw it away

Lavasa doesn't exist anymore; caution before visiting

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Vipul D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this reviewResponded 9 July 2019

Dear Mr. Vipul,
We thank you for your feedback and appreciation of our location, Front Office and House Keeping staff.
It saddens us to know that there were some aspects of your visit that did not reach the level of satisfaction that you would have liked.
Your feedback has been passed onto the management team to look into and see what best can be done to improve our guest experience. Feedback from all our guests is always appreciated as we become aware of areas that needs improvement enabling us to make your next visit a seamless one.
We genuinely regret the experience you had as this is certainly not the kind of experience we want our guests to carry with them. We have noted your feedback and would like to assure you that corrective measures will be in place. We sincerely hope you revisit us; giving us another chance to deliver seamless hospitality services to you in the near future.
Warm regards.
Mukesh Kumar.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019

Rooms cleanliness is very well. Issue is about food taste and quality as for breakfast which was offered was pathetic and food services are terrible. But for stay and hospitality is best. Kindly look for food quality.

Room tip: Make sure to take room 311 best one.
Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Yashraj6206
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa, responded to this reviewResponded 6 July 2019

Dear Guest.
We thank you for choosing The Waterfront Shaw to stay with your family.
Your appreciation and acknowledgement of the various aspects of our services and facilities have been conveyed to our teams. They are elated and motivated to provide even better hospitality.
With regards to your suggestions on quality of food we will take this up internally with our Kitchen team and will initiate corrective measures at the earliest.
We offer our apology for the inconvenience caused.
We thank you once again for your frank feedback and look forward to the pleasure of having you stay with us in the future soon!
Warm regards.
Mukesh Kumar.
General Manager.
Mob : +91 9920081024.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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