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All reviews the executive lounge marble lounge junior suite shinjuku station shuttle bus breakfast buffet diamond member excellent hotel narita airport concierge desk shuttle service complimentary shuttle busy hotel lounge access an upgrade business district the hotel offers
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Reviewed 4 weeks ago

The hotel is 15 miniutes walk to the Shinjuku station but runs shuttle bus to the station frequently. It was very busy during our stay due to Chinese New Year but the hotel staff were always friendly and helpful.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank tinarI4432JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Services R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 4 weeks ago

It was a great pleasure to have you stay with us, and thank you for taking the time to write feedback. Please accept my sincere apologies for the service delay. I sincerely hope you will choose to stay with us again on your next visit to the city.

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Reviewed 4 weeks ago via mobile

Suitable for family. We upgraded the room to suite for our family of 2 adults and 3 kids. Shuttle bus to and from Shinjuku is very regular. Very convenience as the metro is just few mins away. It’s location is also near to the Tokyo observatory.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank mintingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Services R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 4 weeks ago

Thank you for your detailed review and comments about the hotels location and complimentary shuttle service. We certainly hope that your time at Hilton Tokyo was a memorable one and we look forward to welcoming you back again someday.

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Reviewed 11 February 2019 via mobile

It’s somewhat disappointing...

We were appointed on Room 3418. It’s “huge” considering it’s in the Shinjuku area but we felt that the room was sparse and could have easily fitted a sofa and a side table. The toilet is probably a few years overdue for an update too.

To be fair, housekeeping is fantastic. They remember your needs and preferences for the five nights we spent. We never get to see the housekeeping staff and they are simply the silent heroes. Our room is always kept immaculate

Front Office service is also professional and efficient

We utilized the Concierge services daily mostly for restaurant reservations and locale advice... they are probably one of the most effective concierge services we have experienced

We had an excellent stay and the room decor and furnishings pulled us back for the five star rating - Sorry

Date of stay: February 2019
Trip type: Travelled as a couple
4  Thank BT-Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Services R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 4 weeks ago

Thank you for your kind comments about our team and we are glad to hear you enjoyed you stay with us.Definitely we will share your comment with the team regarding our upgrade policies and we will try to do our best to accommodate your request whenever possible. We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at Hilton Tokyo, wishing you all the best and of course safe travels.

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Reviewed 11 February 2019

This is a bit of a late review as I stayed at the Hilton in November 2018. The location in Shinjuku is a little bit further away from all the bright lights and action but I found this a good thing. One of the best things about this hotel is the FREE shuttle bus it provides to Shinjuku station which made it very convenient and it ran every 20mins so you never waited long. You can walk the 15-17min to the same destination but this was a great option when it was cold or I was too tired.
The Hilton does everything a major hotel does well – great breakfasts, good service, comfortable beds, clean rooms, etc
I believe I booked a King room and it was large for hotel standards and very large for Tokyo.
Hard to fault this place and I would come back to stay.
Other helpful pieces of information:
• The Airport Limousine Bus from Haneda stops directly in front of the Hilton which makes it wonderfully convenient. This is the most economical option and it was very comfortable.
• There are actually two train stations close to the Hilton: Nishi Shinjuku and Tocho Mae (on the Oedo line).
• Good quality gym with quite a few cardio machines and good size swimming pool
• It is right next to the Tokyo Metropolitan Government Building which is a great place to go for views of the city that are free

Date of stay: November 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank intrepid_lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Services R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 4 weeks ago

Thank you for your detailed review and comments about the hotels location and complimentary shuttle service. I am glad to also hear that you enjoyed our facilities at the hotel. We certainly hope that your time at Hilton Tokyo was a memorable one and we look forward to welcoming you back again someday.

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Reviewed 10 February 2019 via mobile

I’m a Hilton diamond and stay very often at Hilton hotels worldwide. This Hilton is a top notch property with amazing service, great amenities and an excellent staff. The rooms are comfortable, clean, spacious. The gym and pool were great features. The breakfast was fantastic. I will definitely stay here again when coming to Tokyo!

Date of stay: February 2019
Trip type: Travelled with friends
1  Thank Runnerny2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Services R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to provide us with your feedback. We are very honored to be one of your top-ranked hotels. Your review will be shared with all our hotel staff to recognize them for their excellent care for you during your stay with us. We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at Hilton Tokyo, wishing you all the best and of course safe travels.

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