The Oak Door Steakhouse
After being in Tokyo for 8 days, we decided to have a nice steak dinner at our hotel restaurant ( we stayed 8 nights at Grand Hyatt Tokyo) for our dinner, we order the YAMAGATA A5 TENDERLOIN 山形牛A5テンダーロイン
20,900 170g / 6oz ( a là cart ) I copy exact word from their menu, I asked for MEDIUM RARE - the manager on duty Samual took our order and he spoke English very well, no confusing here ( also ordered king crab, Ceasar salad .. ) Anyhow when the steak came out I was totally shocked because I was expecting the red color with marble fat inside and juicy A5 steak.. Oh no. It’s just a small dark almost look burned block of meat, not even look like 170 grams of steak!
We ordered the top 5 famous Japanese Wagyu JAMAGATA A5 quality meat and this is what we got ?? Not only the amount of money we paid but ruined our last night and impression of the top tier restaurant in the area also such a nice recommended from hotel staff !! Bummer !!! Samuel, restaurant manager on duty came by to assured we got the right steak. But I don’t think so! I felt cheated !
As everyone know, specially in Japan, you don’t over cook A5 Wagyu ever !!
Please check your chef skills and also attitude of restaurant management. We paid in full and very unhappy leaving without a concern of comfort from the restaurant manager Samuel (Monday night November 18, 2024)
Hyatt Lifetime Globalist guests with Hyatt over 22 years. This is my first negative review!

The staff is incredible and the wagyu steak was seriously the best on earth! It did not wow us when it came to the table but one bite and you have a core food memory! MIWA was the best server ever! She was so good we kept coming back and even left us a sweet note on our last day. That woman went the extra mile!

Had private room for 7 - food was amazing - everything cooked perfectly
Tenderloin and The Tomahawk Steak were both cooked perfectly
The staff where amazing - the Spanish waiter was first class - very professional and friendly and nothing too much trouble
Highly recommend

The entire experience was super enhanced by their great service. Mr. Samuel Garcia was very attentive and friendly and it was such a joy to have him help with our food and drinks selection.

Went to the oak door for drinks after business dinner. I ordered a martini and it was the best one, highly recommend!