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All reviews top floor breakfast buffet was excellent star service amazing hotel harbor view king high end shops eggs benedict check out highlight of our trip set menu spacious rooms mini bar within walking distance interior design japanese language loved this hotel business trip
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Reviewed 19 July 2018

We stayed in the Regular Floor Superior Harbor View King for 2 nights.

PROS: Extremely good value for money, would rate this as a 5 star hotel. Very grand, service is amazing. It was raining when we arrived and they had towels ready to go as soon as we stepped into reception.
Massive room, everything is high quality
Good size shower and tub area Separate toilet
I can’t speak more highly of how luxurious this hotel was and the professionalism/friendliness of staff.

CONS:
If breakfast is not included, would skip it. Don’t think it is worth the approx ¥3000 per person.
7min walk from station not undercover, so if it’s raining, is a bit of a pain.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Carmen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 24 July 2018

Dear Carmen C,

Thank you for taking the time to share your experience with us here on TripAdvisor.

We are thrilled to hear that you loved your stay with us! We try our best to anticipate all of our guests needs to ensure their stay with us is as memorable as yours was!

Just for reference, we do have a wide range of plans that include breakfast for those who prefer slow mornings and on rainy days, a taxi ride to the station is usually just a one-meter ride.

Once again thank you for your visit and we look forward to having the opportunity to serve you again.

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Reviewed 11 July 2018 via mobile

Kobe is perhaps my favourite city in the world, so when we started planning our honeymoon to Japan I knew that we should have a trip to Kobe.

The hotel far exceeded our expectations. There's a wonderful serenity about the hotel which makes you take everything a little slower to enjoy the hotel's wonderful attention to detail. From the sensational bar terrace to the incredible shower and the lovely scent in the corridors, every turn is a new delight. Breakfast was a particular highlight; who would have thought that the best Eggs Benedict and croissants we'd ever eaten would be in Japan?

The staff should be very proud to offer something so special. Thank you for everything.

So in summary, our new favourite hotel is on our favourite city. I've no doubt we'll be back. Our only problem now is that all other hotels will be compared to this one!

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Travelling_Mads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 24 July 2018

Dear Travelling_Mads,

Thank you for your kind and shining review! We are honored to have had the pleasure of serving you on your honeymoon!

Kobe is also our favorite city in the world and we love when we have the opportunity to share its beauty with our guests. We're glad to hear that the little things were noticed and you had a fantastic time with us.

We can't wait to have you back again!

P.S. We will do our best to make sure there are Eggs Benedict and croissants waiting!

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Reviewed 30 June 2018 via mobile

My s/o and I frequent this hotel during his business trips. Service is consistent and it is conveniently located in central Kobe. The service is exceptional.

The rooms are clean, quiet, and modern with luxurious amenities.

Arigatou gozaimasu.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank Kattokay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 5 July 2018

Dear TokyoKayH1,

Thank you for your continued patronage as well as sharing your experience with us here on TripAdvisor.

As in any hospitality business, service is paramount in allowing guests to get the most out of their stay. With that being said, we are extremely pleased to hear that you find ours to be consistently exceptional. We pride ourselves on reviews such as yours and thank you for your support.

We look forward to seeing you again soon!

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Reviewed 27 June 2018 via mobile

The hotel is centrally located in kobe and most everything is walkable with access to the regional and subway lines close by and the Shinkansen is a 5 min cab ride. Rooms are nicely appointed with many small details considered. Service is excellent. Breakfast is delicious and the view is terrific each morning. Good for quick early morning meetings. Recommend.

Date of stay: June 2018
Trip type: Travelled on business
Thank Twinmommy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 5 July 2018

Dear Twinmommy123,

Thank you for your 5-bubble review of us here on TripAdvisor.

As we've mentioned over the last few months, our chefs have been putting extra effort into giving our guests the best possible start to the morning with new dishes and improved recipes! We're glad to hear that our efforts have been noticed.

Thank you again for sharing your experience with us and we look forward to having the pleasure of serving you again.

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Reviewed 20 June 2018

This is our second visit to the hotel and we still enjoyed our stay in this wonderful hotel. Situated further away from the main commercial area but the comfortable rooms, top notch service levels as well as first class breakfast trumps everything else. We didnt have dinner in their famed restaurants but perhaps worth a visit from the accolades they enjoy.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank glnomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 5 July 2018

Dear glnomad,

Thank you for your recent stay with us here at Oriental Hotel.
We're glad to hear that you enjoyed every minute as our guest!

As we've mentioned over the last few months, we have been putting a lot of focus into our breakfast spread and am pleased to hear that our efforts have been noticed. We will continue to do our very best in every aspect of our hotel to ensure the top notch level you enjoyed this stay.

We look forward to having you as our guest at our restaurants during your next visit.

Thank you again for your review and have a great day!

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