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All reviewsjapanese style roomoutdoor onsenbuffet breakfast and dinnerspreadyukatamountainsriverbathsfemalespa
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Reviewed 30 January 2018

We booked a Japanese style room for our family of six. Room size is large and spacious. But there is a strong smell of cigarettes. Do ask for air purifier to clean the air though the smell is still there. The buffet breakfast and dinner are included in our stay, although we have to pay a separate charge for my six year old's meals. There is good variety of food but not fantastic.

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank bcre89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

The hotel is located right across the Jozankei bus stop. Rooms are spacious and clean as expected of Japanese hotels. Spa baths are also pleasant.

I took up the half board package and felt that it wasn't a good value for money as dinner buffet wasn't that great. You'd need to pay for juice and other beverages. Only water, tea and coffee is included. A better option would be to eat at restaurants near the hotel. I love the Matsuo Genghis Khan located barely 300 metres from the hotel.

Stayed: October 2017, travelled solo
1  Thank KrisNWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

The onsen was nice, with several spa baths, outdoor onsen;
The room was big enough with a nice view;
The restaurant is adorable provided Italian foods like pizza (also have sushi) made by local ingredients.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank bird415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2017

Booked room for two pax by mistake; we were traveling in a group of 5. Upon check in, we paid up for 5 pax but hotel staff still gave us a room for 2 pax, prepared amenities such as futons for 2, yukata for 2, toiletries for 2, bathing linen for 2!!! All they could do was said sorry; staff couldn't be bothered to explain further, probably due to their poor spoken English. At dinner, my brother went to get a melon soda n was told it would have to be paid for. We could have charged the drink to our room but a female waitress snatched his melon soda from him!!! A rude gesture that was atypical of Japanese! Fortunately we stayed for only a night! If you wish to book a room here, just be prepared to face rude poker face staff who speak atrocious or no English at all!

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017 via mobile

We were surprised to be greeted by a Japanese style room with tatami beds!Room was extremely big and clean!A yukata(onsen attire) is also being provided!At the lobby,there is an outdoor relaxing foot spa where we enjoyed ice-cream and smoothies!
The hotel is surrounded by a park,a bridge,a flowing river and beautiful scenery! The park was even illuminated with numerous twinkling lights, accompanied by soothing music all over the park (This could be due to a special event).
The 0 dinner and breakfast were simply mouth-watering! We were spoilt for choices as the spread was really huge and really authentic !
In the hotel itself, there were indoor and outdoor onsens (male and female separated). The outdoor onsen could view the mountains and rivers!
Last but not the least, the helpful and courteous staff must be complimented in making our stay a truly memorable experience!!!
Definitely recommended!!!

Stayed: June 2017, travelled with family
Thank Patrick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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