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Reviews (1,388)
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Reviewed 27 January 2018

We requested a high floor and got one, so had a lovely view and a lovely room. The staff were all very welcoming and friendly. We walked almost everywhere - to Nichiki market, to Gion etc.

A high floor is worthwhile because the street noise carries, including the pedestrian buzzer noise. The standard of hotel hairdryers is important to me and this one was unfortunately one of those small pathetic ones.

A tip for travellers - there is a bakery on level B2 that does great tartines, croissants etc. much better value at JPY 300 or so than full hotel breakfasts.

Stayed: January 2018, travelled as a couple
1  Thank pants1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

Great customer service across the board from reception, cleaners and shuttle service from Kyoto station.

The hotel is walking distance to Gion, Nishiki market and the subway. A lot of nice restaurants in between as well.

Only major area for improvement is the furniture and fittings. The hotel has been around for a while, but still manageable for the price you pay.

Hopefully the hotel will invest in an upgrade as it will do it wonders. We loved Kyoto and it’s community!

Thank you!!!

Stayed: January 2018
2  Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

Our tour organizer put us into the Kyoto Hotel Okura. There are many positive things to be said about the hotel, but I would not recommend anyone from the West stay here unless they get a bargain. Here's what's great, and what's not.



Great: When we arrived in December 2017, the hotel was decorated cheerfully for Christmas, and a violinist was playing on the stairs. The hotel is in a central location. The staff work very hard and are very dedicated... I would hire them as employees. Laundry was done right. The beds are comfortable; we were told there would be two twins, but they were more like two fullsize beds, each with two pillows. One side of the hotel, the Eastern side, is reasonably quiet and has a decent view. As with many Japanese hotels, there is an elaborate and warm toilet seat in each bathroom. The "English-Chinese" buffet on the 17th floor is extensive and beautifully displayed.



Fixable: Where do I begin? When you check in, you receive COUPONS for the breakfast you might have in one of three restaurants, instead of being asked your room number at the restaurant. The carpeting on the hallway floors is actually worn and dirty. Unclear that washing it will fix it, given how old it appears to be. The carpeting in the rooms has likely been updated and does NOT look bad. The bathroom tile is dated... maybe 1970's? The toilets sound like jet engines when flushed... I don't think anyone was in the room next to us or we would have heard every flush. The hotel towels are labeled with the hotel name, as if you would steal them. Both the bedroom and the bathroom have battery operated, analog clocks... that have NO elements that glow in the dark. That wouldn't be a problem because you would plug your phone in next to the bed, right? Except that the nightstand has NO outlets for recharging your 21st century phone, though it does have many push buttons for turning lights on and off IN the nightstand. In other words, the NIGHTSTAND has power, but YOU don't have it next to your bed. At least one outlet in the room goes off with the main room lights, so you might NOT charge your phone accidentally if you are not paying attention. The internet is slow, when it connects. Papers offering information about this-and-that almost litter the desk in the room; they should be confined to a single folio binder so that the desk does not feel so cluttered. The two restaurants that offer "English" breakfasts urge you to pour your own coffee from a pot sitting on a heating unit. An espresso beverage can be generated out of an integrated machine you operate yourself by pushing a button. In short, the good news is that many elements of the hotel could be fixed, but otherwise it feels like a step back in time in terms of amenities. 



Not Fixable: One half (the eastern) faces the river, which is the side you want to be on. One half faces a very busy, thoroughfare. In December 2017, there was actually even construction across that street at the government building, but what was worst was that emergency vehicles frequently use that thoroughfare. In less than 2.5 hours on a Saturday night, we heard no fewer that four emergency events, one of which sounded like an air raid for a missile from North Korea. Only stay on that side of the hotel if you are deaf, can take out your hearing aids, or love a bargain and don't mind earplugs.

My hope, on behalf of the dedicated staff and excellent service, is that the hotel can address the "fixable" list and bring this hotel up to a higher level.

Room Tip: Only take a room that faces the river.
  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank SanJuanCapoMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2018

We stayed at a Triple Room at Okura Kyoto for two nights. The hotel has a good location, where some sight-seeing spots (e.g. Hanami Ko-ji, Yasaka Jinja) are within walking distance. There are also some shopping malls nearby.

The hotel has consistently delivered high level of services. We used their conceirge service near Kyoto JR station, which enabled our baggage to be delivered directly to our room at the hotel at a minimal charge. We also used their free shuttle bus service which transported us to and from the Hotel and Kyoto JR station. Their concierge had also assisted us in making two restaurants at Gion and they even printed us a map with handwritten directions on it!

We had breakfast at the restaurant on the 17th floor. The breakfast was scrumptious with a live egg station, but it was always busy and crowded. The scenery of the restaurant was also good.

If I have to pick on the hotel, I would say the free wifi was relatively unstable. It looked like that only two of our devices (which logged-in the hotel Internet the earliest) could properly use the wifi. It would also have been better if there are USB sockets near our beds, so that we could use our smartphones/ipads while we are in bed.

All in all, we enjoyed our stay with Okura Kyoto and we thank all the staff for taking care of us during our stay.

Room Tip: Try to make us of their complimentary shuttle bus services to Kyoto JR station
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gigisan215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2017

I stayed with my daughter traveling for sightseeing. Surprisingly, Our room was upgraded to executive floor. It was much appreciated.
Regarding breakfast at 17th floors. space seems to be narrow. People need wider space.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank soshiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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