Attended with friends for a treat... and a treat you'll get! That is of course if you like your spa experiences peppered with sopping wet towels, dirty floors and cramped facilities.
Of course it's a given if you're going to attend a spa in conjunction with a hotel then expect the facilities to be used by hotel guests too. If you're hoping for any sort of exclusivity with your spa experience at mottram hall I'd consider better ways to spend your money.... look for strictly spas.
Arrived on time, reception were welcoming enough and were given a briefing for the day with spa robes and slippers... however was also informed that "unfortunately a lot of the lockers aren't working so you'll have to look around".... not a good first impression but at least they were honest.
Changed after finding a working locker and headed to the pool earlier. 10:30am and all beds were occupied/reserved with towels and a lot of kids running around and diving in. Absolutely no problem with kids but if I've paid to relax it's difficult when you're sitting amongst a crèche. With the added gym users and spa / hotel guests there wasn't anywhere we could really relax. Also THE POOL IS FREEZING and at most waist deep.
Paint work looked tired and neglected and just didn't feel like a high end spa like you'd expect to be reflected in the price you pay.
Outdoor jacuzzi was lovely (when we finally got a turn) as the sun was out...however noticed that there were several broken outdoor beds.
Managed to pop up for a 'light lunch' provided with the package.
I emphasise the word LIGHT.
Soup cold meats and and bread are on offer with some sort of pasta.
Staff at the grill restaurant were extremely pleasant and we didn't have to wait for our drinks order long.
Our spa treatments were good but the girls Diaries are clearly packed out. One therapist had her coat on ready to go home but was still seeing to a guest at the spa reception? Doesn't scream professional.
My facial felt rough and rushed and I've had a lot of spa facials but I sensed the staff were under a lot of pressure that day.
I will say I had to pop to the main reception at the end of the day and they were most helpful.
I felt so disappointed that I couldn't write a better review for this hotel as in terms of value for money this really falls short. I've more than likely been spoilt with my other spa experiences and this has been underwhelming in comparison.
- Official Description (provided by the hotel):
- Refreshed, Refined, Ready and Waiting.There's nowhere quite like it in Cheshire. The NEW Mottram takes its rightful place as Cheshire's finest golf and leisure resort. Play Championship standard golf all year round and relax in the brand new Claret Jug Clubhouse. Chill-out or work-out in the new state-of-the-art Mottram Hall Club & Spa. Dine on amazing local delicacies and reinventions of fine dining classics courtesy of new Executive Chef Ross Bootland. Finally retire blissfully to the beautifully appointed new style rooms and experience a new level of upgrades with a Chambre Unique bedroom. NEW is very much the order of the day. When it comes to dining, golf or relaxation, you should try something new too. ... more less
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- Also Known As:
- De Vere Mottram Hall Hotel Mottram St. Andrew
- De Vere Collection