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Reviewed 30 July 2017 via mobile

Went here with my mother and son for a drink/ cup of tea before leaving the area after a long day for a long journey home.
we had earmarked it as a potentially nice place as we were attracted to the Tudor house and gardens.
we went into the bar and were studiously ignored for a few minutes by the staff member. we got his attention and ordered our drinks.
when we went to the bar to pay he had gone. i waited at the bar for several minutes and eventually went to the reception where there was a couple being assisted by one staff member at the computer and another standing at his shoulder watching. I waited for another 5 mintutes and was ignored again until the phone rang. the lady at the desk took the call and afterwards said to us sorry about the delay. we said can we just pay for a drink please? and she said it would be another few minutes. then another member of my party said she would go to the car to put her stuff away while I waited to pay. then the lady said in the rudest possible way to the other staff member to take us quickly we were in a desperate hurry!!! we had been waiting around more than 10 minutes just to pay!!!! she was so rude and passive aggressive and clearly taking our money for 3 drinks would be much easier quicker and take up 2 mins of the clearly lengthly query the two of them were working on. then we were charged 9.60 for 2 minerals and a cup of tea which we thought was quite dear especially since one mineral tasted quite flat and they were very small.

Stayed: July 2017, travelled with family
1  Thank wildb3rry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016 via mobile

Went here for a meal with my family celebrating results, food was nice no complaints about the food nothing overly exciting just average dinners but they were nice, they had ran out of some desserts which was disappointing but maybe that shows how busy and good they are? Staff are friendly however tiny bit slow at taking orders and attending to customers, overall not a bad experience, would visit again

Stayed: June 2016, travelled with family
3  Thank Laurajane94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2016

Brought my whole family for the Sunday lunch. Very good service and lovely food. I can really reccomed it! The place was very busy but there was no delay with the service. Really enjoyed the whole experience .

  • Stayed: March 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank lillyCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2015

Had my mothers 96th birthday lunch in Ballykealey Manor Hotel. On entering the reception we were met by Michael with Bellini on the house (which was a lovely unexpected touch). The staff were very friendly and couldn't have done enough for us throughout the day. The food was delicious and our table of 8 all had clean plates by the end. Will definitely visit again.

  • Stayed: July 2015, travelled with family
    • Value
    • Service
8  Thank Christina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2015

Spent 3 nights for a family wedding. Reception staff were offhand and unwelcoming, no tea making facility in the room, no shelf space in the bathroom, dreadful shower and ridiculously small bath towels. When the room hadn't been cleaned for two days on enquiry we were advised that we should have been told on checkin that rooms were only cleaned if specifically requested. On return that night, towels had been changed, bins emptied and fresh drinking water supplied, but no cleaning done and the bed had not been made up. Thoroughly unsatisfactory!

Room Tip: Avoid like the plague!
  • Stayed: May 2015, travelled with family
    • Location
    • Cleanliness
    • Service
17  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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