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“Hotel with potential but tired and in need of facelift”

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The Johnstown Estate Hotel
Ranked #2 of 2 Hotels in Enfield
1 review
“Hotel with potential but tired and in need of facelift”
4 of 5 bubbles Reviewed 6 April 2012

Stayed here recently on weekend away with my husband. First impressions were poor as I had not realised that it was located right next to the motorway which can be heard at all times. Hotel itself has potential but is tired and needs a face lift - especially in atrium and bar and gardens. Room was nice, comfortable and clean. Staff lovely and service good. Food ok to good. Spa really lovely. Saturday night bar music very loud. Overall I warmed to hotel as weekend progressed mainly because of staff and spa but I doubt I will return.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lolita1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
odhran l, General Manager at The Johnstown Estate Hotel, responded to this review, 6 April 2012
Dear Lolita1912,


Thank you for your feedback regarding your recent experience at Johnstown House Hotel. We consider all comments received to be an invaluable source of information on guest satisfaction.

Firstly, I would like to apologise for any inconvenience or annoyance caused as a result of our shortcomings. However, this is the first complaint I have received regarding noise from the motorway. While the hotel is located off the motorway, it is set on over 100 acres of grounds. With regard to the other issues your have mentioned, we are in the process of outlining areas in need of refurbishment and your feedback is very helpful in this regard.

In the meantime, thank you once again for your feedback and we look forward to welcoming you on your next visit to Johnstown House Hotel and Spa.

Yours sincerely,




Odhran Lawlor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,219 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
cork
1 review
3 of 5 bubbles Reviewed 5 April 2012

Having recently stayed here with another couple, we enjoyed our stay. Cannot comment on the evening meals as we were told on check-in that we could not reserve a table until 9.30pm, this was disappointing, although we were told we could get bar food, this is what we would have preferred. Residents of the hotel should be prioritised maybe by making contact with them before arrival to ask would they like to reserve a table. Breakfast was not the best, the sausages (maybe spicy) we were not sure if they were off. Also, had to wait about 15 mins before seated, and then had to wait another 10 mins for fried eggs. Felt embarrassed to go back to buffet for orange juice as we felt we were jumping the massive queue. It might help if staff had a minute to ask seated guests were they alright for everything. I appreciate everyone seems to come down for breakfast closer to 11am but this is the norm on a Sunday morning. Rooms were clean and bright but very very warm. As I am a person who loves the heat I actually couldnt sleep even with the radiators off. We did enjoy our stay and I feel by making constructive comments, improvements can be made. Also, the girl who was singing on the Saturday night, whilst she is a good singer it did not suit the personality of the hotel, I actually felt bad for her. The bar staff are lovely.

Stayed March 2012, travelled as a couple
Helpful?
Thank corktracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
odhran l, General Manager at The Johnstown Estate Hotel, responded to this review, 6 April 2012
Dear CorkTracy,

Thank you for your feedback regarding your recent experience at Johnstown House Hotel. While we are delighted that you enjoyed your stay overall we regret that there were aspects of the hotel that did not live up to your expectations.
While I do not know on what date you stayed, please be assured that residents are given first preference on dining room reservations. It is a common occurrence for the restaurant to be booked out on a Saturday night and we are seldom able to accommodate non residents. With all our accommodation offerings there is the opportunity to book a dinner bed and breakfast rate. For guests that are on a dinner bed and breakfast package, we call them to ensure that they have booked a suitable time for dinner.

With regard to the other issues your have mentioned regarding breakfast, rest assured that we will discuss them internally and make the necessary changes.
In the meantime, thank you once again for your feedback and we look forward to welcoming you on your next visit to Johnstown House Hotel and Spa.



Yours sincerely,



Odhran Lawlor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 29 March 2012

Attended a wedding at this hotel. Had stayed here previously for another wedding and even though the food at that wedding was good I thought it was even better this time. The Moijto sorbet especially went down a treat. Service was excellent from check in - we arrived at a very busy time as all the wedding crowd arrived together along with non wedding guests but check in was very efficient and smooth. The receptionist remembered that it was our wedding anniversary which was much appreciated. The room was lovely and spacious and there was a seperate bath to shower. As I said the food at the meal was fantastic - I know from attending many weddings that it can be difficult to get the food right for such a large group especially as the speeches were before the meal which can make it difficult on the kitchen, however everybody at our table cleared their plates. I had the Salmon and my husband had the Beef - both were delicious. The service again was great - there was a lovely lady serving us - Bernie who ensured that our glasses of wine were topped up! Throughout the day Andrew the Conference manager was very helpful and dealt with a very busy event with a very calm and professional manner. There was nice little touches like the after dinner mints coming out with the dry ice which Bernie poured hot water over to create a smoke effect
The weather was beautiful that weekend and we spent a lot of time outside - the area near the water feature is perfect for sitting around and meeting everyone. Didn't have breakfast as with the hour changing and going to bed quite late we didn't make it up!
Only issue was the room was quite warm - our own fault though as we hadn't realised the heat was on and we should have turned it off - only realised the next morning!

Room Tip: Check the air con settings in the room
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vandeleur79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
odhran l, General Manager at The Johnstown Estate Hotel, responded to this review, 6 April 2012
Dear Vandeleur79,

Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel. We are delighted that you enjoyed the wedding and your overall stay.

I am personally delighted to see that you have taken the time to compliment some of our staff. Bernie has been a loyal member of the tem at Johnstown House Hotel for a number of years and I am delighted for her. Bernie was delighted to see your feedback and it meant a lot to her.

Once again thank you for your time and we look forward to welcoming you on your next visit to Johnstown House Hotel.

Kind regards,

Odhran Lawlor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 March 2012

I stayed the weekend with 3 friends. We got a great deal on a 2 bed duplex. Very spacious and comfortable. It was great to enjoy each others company and also relax in the surroundings.

Double bedroom and twin room were perfect for us and kitchen was great for making our own breakfast and snacks.

Had dinner in the bar on 2nd night. Found the menu to be a little pricey but food was tasty.

Really enjoyed use of pool and jacuzzi. Just all very laid back and comfortable.

Would definitely visit again!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
odhran l, General Manager at The Johnstown Estate Hotel, responded to this review, 6 April 2012
Dear Lcolli,

Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel. The self catering apartments are an excellent alternative to the hotel and we are delighted that you enjoyed your stay.

We will review our bar food prices and see if we can make our offering more affordable.
Once again thank you for your time and we look forward to welcoming you on your next visit to Johnstown House Hotel.

Kind regards,

Odhran Lawlor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 28 March 2012

Cannot fault this hotel!
The staff are very helpful, rooms are clean, beds are so comfortable, the spa is beautiful and the staff here are really welcoming.
The food is gorgeous, overall a brilliant hotel.
Been here twice already and will return.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 63Michelle63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
odhran l, General Manager at The Johnstown Estate Hotel, responded to this review, 6 April 2012
Dear 63Michelle63,

Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel & Spa. We are delighted to hear that you enjoyed your weekend..

Equally, thank you for your kind comments regarding the food and the Spa which I have passed on to the team at the hotel. Once again thank you for taking the time to review Johnstown House Hotel.

Yours sincerely,

Odhran Lawlor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Johnstown Estate Hotel

Property: The Johnstown Estate Hotel
Address: Enfield-Johnstown Bridge Road, Enfield, Ireland (Formerly Johnstown House Hotel & Spa)
Region: Ireland > Province of Leinster > County Meath > Enfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Enfield
Price range (per night): ₹ 4,797 - ₹ 11,474
Hotel Class:4 star — The Johnstown Estate Hotel 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Marriott Johnstown Hotel Enfield
Marriott County Meath
Marriott Enfield
County Meath Marriott

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