Arrived in the middle of the night. Instructions inadequate, access card not provided (lucky our villa was accessible from adjacent motel carpark. Wall heater/ac inoperative - problem with 6C overnight temp. Small blow heater dangerously faulty (green sparks), infant cot did not fit in villa (did I mention it was small) and also broken. Staff were understanding of our issues the following morning but pathetically un-empowered to help. Requested to pay for their (better?) bungalow accom. but on inspection found no remote for split aircon. After an unsuccessful search by staff, the solution offered was to "borrow the neighbour's remote" each time we need to turn it in/off or change temp. Management's offer for compensation in the form of complimentary breakfast (after a night comparable with sleeping in a car) showed their complete lack of understanding for the services in which they proport to provide. Lucky for us we found a vacancy at the nearby Treasure island Holiday Park which sits at the other end of the spectrum. If you ONLY care about proximity to theme parks, then this may be the place for you but given you still need to drive there, another option requiring an extra 10mins on the M1 will make enjoying your holiday a lot more likely.
- Official Description (provided by the hotel):
- BIG4 Gold Coast Holiday Park is the nearest caravan park to the Gold Coast Theme Parks with family and pet friendly accommodation located across the road from Movie World, Wet'n'Wild, Outback Spectacular & only 2 minutes' drive from Dream World & White Water World. It's the perfect place to base yourself when exploring the Gold Coast. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia and Booking.com so you can book your Gold Coast Holiday Park & Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Gold Coast Holiday Park & Motel Helensvale