Hi Gemsy,

Firstly thanks so much for the great review, it’s always nice to hear that our Troopers are happy.

Secondly it’s so good to hear that you got past the Units Hardcore reputation. Yes we do demand 100% but we also adapt to the clients needs. Many people don’t have the courage to step through our doors so please do accept a sincere “good on ya” from all of us here at The Unit.

Looking forward to seeing you again soon

Cheers - Rob

#GOHARDORGOHOME

Afternoon Trooper!

First off I’d like to express that the cause for delay in Unit-27’s response to your review was that we value feedback an enormous amount, and of course your review contained a hefty amount of it. Including subjects we’ve never once had raised before, so naturally I needed time to digest.

I’d like to thank you for your compliments of the facilities we here at Unit-27 possess and am thankful that you’ve had a great experience thus far, to a certain extent. I unfortunately have to respond to your other comments in reference to our coaching team, and I hope below I do that in a respectful and understanding manner, which could potentially lead to myself being able to meet you personally if you need/wanted to.

Unit-27 stands for many things, and the word ‘family’ is most certainly one. Since November 2013, when I stood on that floor about to run the first class, with a number of abilities, and huge diversity in the class, to now where we have a world-renowned team of coaches operating up to 16 classes per day, I believe we have managed to maintain the ‘family vibe’.

The mention of cultural misappropriation from a few of our coaches is upsetting to me, as I personally have a relationship with each and every single one of them and can vouch for every all of them. At Unit-27 we have served a number of people from different countries and ethnic backgrounds from all around the world, to an extremely respectful standard, and not once have I ever encountered someone mention racial discrimination. Furthermore, the preferential treatment of advanced athletes I believe is not correct, as we have made it very clear during classes to focus on technique and encouragement, as we see this as paramount. To add to that point, we are also introducing a beginners programme to Unit-27 in the future, because we value differing abilities so much here at Unit-27.

I’d like to thank you for your review and comments however, as feedback is always accepted here at Unit-27, and that’s how I believe we have reach the position in which we have now.

I’d like to personally invite you contact me via my personal email, to see if we could further rectify this situation, and that I could explain more about “The Unit” to you, and why we love what we do so much.

Much appreciated,

Dayle Hallam
Co Founder & Owner.