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Reviewed 27 September 2019

One of the worst experiences I have ever had regarding a place to stay at night. While reading the following story about this place, remember, we booked a month in advance and even contacted the facility through booking.com:
We arrived around 5.30 pm and met a confused guy at the gate who handed us the keys and wanted to call the “owner” to ask him how much he must charge us. An hour later I wanted to get to our car where he told me, they overbooked and there is no space for us, but they will sort something out. Some elderly woman was seemingly disappointed about our whole existence and the fact that we had dared to book over booking.com. Both spent time calling random people till 7:15 while telling us over and over again, that there were people coming at 8 and we had to leave because they had no space. I wanted to speak to the ominous owner who seemingly didn’t care about the situation and I got told, we can’t contact him in person. The solution we got offered was that they want to show us another lodge which was closing at 7:30. The lady who was furious about our existence and didn’t speak English (not that it mattered, she tried to ignore us as much as possible) was the guide to show us, where we had to go. At 7:22 she was still at the phone talking to someone, in no way ready to help us. All in all we had to drive in pitch black darkness to Timbavati Safari Lodge, praise god for this place and the fact they had a room for us. If they hadn’t, I don’t know where we would have slept, but it would have been a nightmare for sure.
If this is not enough to convince you not to visit this place (as an international guest): There is no way to cook your own food the kitchen is not open until the furious lady from above arrives and even then they don’t bother to tell you, most of the things they promise on booking can’t be met by them. This place could however have (with the right owner, not this organization failure) some potential, but like this it’s just a sad scam, overbooking and trying to get as much money as possible it seems.

Room tip: There is no good room, they are all the same and are terrible.
Date of stay: September 2019
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