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Reviews (774)
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All reviewswedding venuetribute nightthe penthouseamazing weddingwedding coordinatorwedding breakfastchristmas dayfood was lovelysunday lunchlovely hotelmain buildingwet roomcooked breakfastduty managerbreakfast roomcourse mealfollowing morning
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92 - 97 of 774 reviews
Reviewed 20 November 2017 via mobile

Looks great from the outside but is old ok the inside and smells old too...

Staff was nice.. and they tried hard to satisfy my participants and me...

But lunch was gross and served in the meeting room as buffet... breakfast took way too long... the seminar room was cold and not very inviting...

The room however was ok... clean and the bathroom spacious and clean as well...

The hotel has a lot of potential but for some reason I feel they aren’t fully aware of it...

The dinner that was served on one evening was ok... but nothing outstanding...

Further it’s just bad when your emails aren’t being answered and you have to call a million times to get an invoice...

So unfortunately I won’t be coming back...

Stayed: September 2017
Thank Reggie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded 22 November 2017

Thank you for your review and comments whilst disappointing to hear them we will take them on board. Part of the main hotel is from the 17th century but I don't see this as a negative, indeed lots of our guests do appreciate the mix of old and modern, I'm sorry you didn't, I hope you find a hotel that suits your taste when you are next in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

We would like to sincerely thank all of the staff at Aston Hall for a wedding day made so special by the service provided by the staff on the day. Too many names to mention but all of our guests made comment on how special the day was as a result of the professional service provided by everyone on the day.
A special thank you to Rebecca who provided both a professional and friendly service, her attention to detail is second to none.
Tom and Thomas, from managing and executing the days timings to perfection (whilst hosting a tribute night which I have to say did not impact on our wedding day at all) to relaxing friendly lessons on napkin designs while preparing the marquee for the day.

If you are looking for a venue with staff who will go above and beyond your expectations then I would highly recommend you speak to the team at Aston Hall.

Andrew & Samantha Calton

Stayed: October 2017, travelled as a couple
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded 22 November 2017

Dear Andrew and Samantha,

Thank you for your lovely review regarding your recent wedding at Aston Hall. Thank you for mentioning the staff by name as they do read the comments posted and I know it is appreciated. We would love to see you again for any future events that we hold, don't forget our Christmas Fayre this Sunday!

Congratulations once again from everyone at Aston Hall.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2017

This was a last minute booking, we were visiting the area and decided at the last minute to stay over. On arrival the car park was full as there was a wedding on so we had to park way round the back and had to walk all the way round the building.
We checked in and told our room was in the west wing which meant going up stairs all the way down the corridor down the stairs to the ground floor, basically back to where we had parked our car.
The room was modern and large with a large en-suite bathroom, it was spotlessly clean, the light bulb in the bedside lamp wasn't working but that was a minor niggle
We decided to go for a drink in the bar and eat in the restaurant,
All the staff were friendly and they were busy with a wedding and a private party but they still paid attention to us
We did not have breakfast as we left too early
I would recommend this hotel

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

I recently had the honour of being best man at my friends wedding at this venue. The building it self and the surrounding gardens are well presented. The staff are all very friendly and helpfull, doing everything they could to make the run smoothly.
There were a couple of glitchs some but these were dealt with smoothly and quickly and were no fault of the staff on hand . .technical gremlins.
Drinks are pretty much priced as you would expect at above average but the selection was of a good standard. The food we had was of a excellent standard, the guys in the kitchen really know there stuff.

Stayed: November 2017, travelled with family
Thank Adam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded 15 November 2017

Thank you for your review and 5 star rating. I'm we pleased we met with your expectations and I'm particularly pleased you thoroughly enjoyed the food during your stay and thank you for mentioning the staff who work extremely hard.

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Reviewed 9 November 2017 via mobile

Came to Aston Hall for the weekend from Northamptonshire for my nieces wedding !! We booked in the afternoon before , and was pleasantly surprised with the hotel and the gardens ! Our room was a good size, and it was very clean and comfortable! Our son booked in the day before the wedding but they were a bit disappointed with their room (a small double) not a problem reception changed rooms for them after a phone call !! We all ate in the restaurant in the evening and no one had any complaints the food was lovely !! Great expectations for the wedding the next day ! The day of the wedding was lovely, the room for the service was very nice and the wedding venue set out very nice ! The food was lovely again no complaints, the staff coped very well and seemed friendly ! Breakfast was a nice time with the family meeting to reflect on a lovely day !! All in all a very pleasant stay in this hotel , it might be part of a chai but it remains very individual !! Being stonemasons and used to restoring old properties , this one is in very good taste.

Stayed: November 2017, travelled with family
Thank Beverly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded 15 November 2017

Thank you for your lovely review. I'm pleased you were satisfied with your accommodation and other aspects of Aston Hall. We do have an amazing kitchen brigade who work extremely hard to exceed all of our guests expectations and I'm pleased you recognised this. Whilst we are a member of Best Western we are privately owned and operated and the hotel is continually being invested into, this time next year we will have a brand new contemporary function suite which will replace the existing marquee, perhaps you will return to see this in 2018!

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