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Traveller rating
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All reviews horizon club rooftop pool marco polo excellent hotel lounge taipei concierge maggie gym chen
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2 - 7 of 3,150 reviews
Reviewed 24 March 2022

Great service, and nice staffs, but check-in process could make it better and easier.
I will definitely visit again, the excellent view, You can enjoy Taipei 101 at night or day time, worth it. Breakfast was absolutely recommend!

Date of stay: March 2022
Thank 400changc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Taipei ShangriLa, Marketing at Shangri-La Far Eastern Plaza, Taipei, responded to this reviewResponded 25 March 2022

Dear 400changc,

We sincerely appreciate very much for taking the time to share your feedback on Tripadvisor. We are very pleased to know that you have enjoyed your stay and found our teams delivering satisfying services to your expectation. Your kind words surely go a very long way for us. I cannot wait to share with the team and we shall continue to provide quality services to our customers.

Once again we truly thank you for your patronage during this special period and sincerely look forward to welcoming you back in the near future.

Warm regards,

Marco Vazzoler
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2021 via mobile

room is clean! it’s very kind prepared special gifts for my parents’ anniversary ! views are awesome, seeing whole taipei city and taipei 101 . restaurant also great,service nice! we had paiking duck for free . it’s very delicious! 100% will visit again!

Date of stay: December 2021
Trip type: Travelled with family
Thank liao l
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nita Chen, Guest Services / Front Office at Shangri-La Far Eastern Plaza, Taipei, responded to this reviewResponded 30 December 2021

Dear liao l,

We sincerely appreciate very much for taking the time to share your feedback on Tripadvisor. We are very pleased to know that you have enjoyed your stay and found our teams delivering satisfying services to your expectation. Your kind words surely go a very long way for us. I cannot wait to share with the team and we shall continue to provide quality services to our customers.

Once again we truly thank you for your patronage during this special period and sincerely look forward to welcoming you back in the near future.

Warm regards,

Nita Chen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2021 via mobile

We had a pleasant stay last weekend. All staffs were very kind and helpful. Also thanks to the nice weather, our kids enjoyed playing in the pool. One notice is that the hotel doesn’t allow the kids swimming by themselves. At least one parent needs to stay very close to the kids. I can understand this rule is for safety. Anyway, we would love to stay here again. 為什麼打英文不行?還要打中文才算五十字?這是什麼設計?為什麼打英文不行?還要打中文才算五十字?這是什麼設計?

Date of stay: November 2021
Trip type: Travelled with family
Thank VitaHu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nita Chen, Guest Services / Front Office at Shangri-La Far Eastern Plaza, Taipei, responded to this reviewResponded 6 December 2021
Google Translation

Dear 141emmaw,

非常感謝您選擇本飯店做為您出門在外旅行洽公的住所 。也感謝您利用寶貴的時間分享您各類的住宿或用餐體驗。
團隊非常感謝您體諒疫情防護期間各項權宜設施的安排所造成的不便,您各類的佳言與建言也將與團隊成員們分享;
我們亦會更盡力完善地安排評估並即刻改進缺失, 期使客人能享有更舒適愉快的假期。

再次感謝您的支持與惠顧, 我們衷心期盼能再度歡迎您及親友回來並為您服務 !

即祝 身體健康  萬事如意

客務部經理
Nita Chen

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Reviewed 11 November 2021 via mobile

Horizon Club service staff is more than amazing! Professional service during busy hours is highly appreciated!

Special thanks to Rita, Maggie, Beatrice and Morgan, we enjoy our visit thanks to your service! You all made my day!

Date of stay: November 2021
Trip type: Travelled with family
Thank EddieW911
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Randy Zupanski, General Manager at Shangri-La Far Eastern Plaza, Taipei, responded to this reviewResponded 15 November 2021

Dear EddieW911,

We sincerely appreciate very much for taking the time to share your feedback on Tripadvisor. We are very pleased to know that you have enjoyed your stay and found our teams delivering satisfying services to your expectation. Your kind words surely go a very long way for us. I cannot wait to share with the team and we shall continue to provide quality services to our customers.

Once again we truly thank you for your patronage during this special period and sincerely look forward to welcoming you back in the near future.

Warm regards,

Randy Zupanski
Area Manager & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2021

I had an exceptional experience staying at Shangri -la Far Eastern Taipei. I also want to commend all the staff for being so accommodating from the Front Desk Customer Service Mr. Kent Chaw, the staff who helped me inflate the balloon and help me in decorations Ms. Wan Chou and Mr. Django Chung, up to the people who never get tired in answering my questions in email . Thank you for all the support and concern you have shown me in making my husbands surprise celebration a memorable one! It will be forever in our heart. You made us feel recognized and valued. I will surely go back to your Hotel very soon! Thank you very much!

Date of stay: November 2021
    • Location
    • Cleanliness
    • Service
Thank Yusheryl09
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Randy Zupanski, General Manager at Shangri-La Far Eastern Plaza, Taipei, responded to this reviewResponded 15 November 2021

Dear Yushery109,

We sincerely appreciate very much for taking the time to share your feedback on Tripadvisor. We are very pleased to know that you have enjoyed your stay and found our teams delivering satisfying services to your expectation. Your kind words surely go a very long way for us. I cannot wait to share with the team and we shall continue to provide quality services to our customers.

Once again we truly thank you for your patronage during this special period and sincerely look forward to welcoming you back in the near future.

Warm regards,

Randy Zupanski
Area Manager & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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