GRAND hotel! Beautiful oriental architecture, ambience and environment. Room was dated wiith chops and scatches everywhere, but of acceptable quality. Best quality (Molten Brown) toiletries! However, front desk service was such a let down. 2 - 3 staff, long queue, extremely slow check in; 1 staff member seemed unfamiliar with procedure, took 2 staff to handle a guest. Waited 15 minutes to check out when I was 2nd in queue. Suggested to have a separate lane for check out, was bluntly told by burnt out/ frustrated staff "check out also can have long queue!". Housekeeping staff were pleasant and very polite.
- Free Wifi