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amba Taipei Ximending
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Reviews (750)
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Reviewed 9 April 2012

We have a group of people staying at this hotel during Easter holiday for a conference. We chose this hotel because it is located close to our conference area and it is a new hotel with many rooms as we need more than 20 rooms altogether.Most of the people of our group have good comments to the hotel.

In sum, here're our review:

Areas to praise:
1. I find the people of this hotel are very helpful. As all of us booked our package through different travel agents, when I notified that we are actually a group, they are very fast to help us to check-in without checking our documents individually. Also, my husband made his shirt dirty by pouring coffee onto it; we seek help from them to see whether they have laundry service. Though they didn't provide laundry service, they have a laundry room that you can book and use. As the laundry room is already booked, they manage to find some laundry detergent for him and teach him how to get rid of the dirt!

2. The rooms are of reasonable size and everything is in place.

3. They provide free wifi within the hotel.

4. The breakfast is good. Though you won't find varieties of 5-star hotel, you can manage to eat all the basic foods of a breakfast.

5. They have eco concept in the hotel room as they reminds you to switch off the lights, save the toilet papers, etc.

6. The location is great as it is located in the centre of Ximending. They have Eslite bookstore downstairs and across the street. All the shopping areas are very nearby. If you are hungry at night, you can go outside and walk close to the underground train station and you'll find many night stall over there.

Areas to improve:
1. Some of the members of our group find that the housekeeping of the hotel needs to improve. They find hairs around in their shower place after housekeeping.

2. For the first 2 days, as we need to attend conference, we had breakfast before 8am and this is very good as the breakfast place is so quiet and there are plenty of foods to choose. However, on the 3rd day, we slept till 9am (breakfast close at 10am) and went to take breakfast, the restaurant is crowded of people and they started to run out of foods, fruit juice and even plates. Some of us did not manage to eat much!

Overall, I enjoyed the stay in the hotel and it is located at a very convenience location and the staff are very friendly and willing to solve your problems!

  • Stayed: April 2012, travelled with friends
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1  Thank redelmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ambaTaipeiXimending, General Manager at amba Taipei Ximending, responded to this reviewResponded 20 April 2012

Dear amba guest,

Many thanks for your comments and recommendation on amba TAIPEI XIMENDING.

Thank you for your valuable comments on our room and breakfast, we are sorry for the carelessness of us, and will look into the problem and rectify it before your next visit.

Your inspiring compliments on our team members and their service are greatly appreciated and will be a big motivation to our staff. Whenever your travel brings you back in Taipei, we are always looking forward to seeing you again at amba TAIPEI XIMENDING!

Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2012

Check in to Amba in March 2012 for 4 days into a large twin room & an extra large double room for my group of 4 adults & 1 toddler. Rooms are clean, spacious & comfortable. However my double bed in my extra large room is not as big as I wld expect. Buffet breakfast is served in a nice ambience restaurant & variety is adequate with mixture of local & western dishes & taste good. Location is a little walking from the MRT station but on a busy walking district in Ximending next to a lot of food & cinemas. Service is good except for one incident that greatly discounted my initial good impression. My little girl is down with tummy pain & diarrhea & we ask for houscall of a doctor to our room. To my dismay the reception told us they dint offer this & suggest we check online for contact ourselves or visit the nearby hospital. I find this unacceptable for a 4 star or boutique hotel :( there is also no subsequent followup check on my girl's health condition. Seems like the staff / mgmt need further refinng in hospitality.

  • Stayed: March 2012
    • Value
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2  Thank Piscesmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ambaTaipeiXimending, General Manager at amba Taipei Ximending, responded to this reviewResponded 20 April 2012

Dear amba Guest,

Many thanks for your valuable comments. I was extremely sorry to learn that your baby girl was sick, and sincerely apologize for not providing on this occasion the level of service and care that amba is committed to offer. We trust that she has completely recovered and is doing well. We have since spoken to all colleagues and management concerned, and are putting in place a process to ensure that such an incident will not happen again.

We are also grateful for your positive feedback on amba’s room, breakfast and location. If you ever plan to return to Taipei, please do let us know.

Once again, we appreciate your taking the time to share with us your concerns, and hope to have the opportunity to serve you and your family again.

Best regards,

Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2012

The hotel is nice. I like it especially cos the internet is given free even in the rooms. The connection is great! They provide with almost everything. Towels, soap, shampoo, shower gels, toothbrush, toothpaste and even slippers. You are allowed to bring the slippers home. They provided breakfast too. Since I am a muslim, can't eat the food except for the bread and cereal. At least there is something rather than nothing. The ambience is nice. :-)

Stayed: March 2012
Thank SafiahArshad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ambaTaipeiXimending, General Manager at amba Taipei Ximending, responded to this reviewResponded 2 April 2012

Dear amba guest,

Thank you for chossing amba TAIPEI XIMENDING!
We are so glad that you like amba and enjoyed your stay with us. Just as what you mentioned, instead of throwing used slippers away, you are very welcome to bring them home! amba is an environtmental friendly hotel and would like to invite our guest to join us. Many thanks once again for your valuable comment and support.
Whenever your travel brings you back in Taipei, we are always looking forward to seeing you again at amba TAIPEI XIMENDING!

Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2012

Stayed at the Amba as part of a conference group this March. Conveniently located in the heart of Ximending, the hotel is close to lots of shopping, food, transportation, and bars at the Red House. Amba is tastefully furnished with spacious double rooms, though, for colleagues, the double beds may be placed a little too close for comfort and the frosted glass doors for the toilet and shower may still feel much too transparent. The breakfast buffet is delicious with both Chinese and Western treats for you to pile onto your plate(s) -- congee, doujiang, noodles, omelets, sausage, bacon, ham, salad (?), pastries, yogurt, and cereal. The fresh squeezed juice and fruit was great as well. Reception, dining, and the lounge were all very pleasant to spend time in. Lastly, for Chinese speakers, the pun reproduced throughout the Am-ba will be sure to charm as well -- wen-ba (reception), chi-ba (dining), xi-ba (laundry), chuan-ba (guest slippers), etc.

  • Stayed: March 2012, travelled on business
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Thank comradetaitai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ambaTaipeiXimending, General Manager at amba Taipei Ximending, responded to this reviewResponded 2 April 2012

Dear amba guest,

Greeting from amba TAIPEI XIMENDING!
It's our pleasure that you and your colleagues choosed to stay at amba TAIPEI XIMENDING. If you need any assistances or more information about amba, please don't hesitate to contact us!
We are so glad you enjoyed your stay and truly look forward seeing you soon !

Teresa Huang
General Manager

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Reviewed 21 March 2012

I n my 3 friend check in 12/3 out 19/3 8dys.This hotel is not first i wan ,because this week is high peak no more hotel in ximending.I got no choice n except.Is not easy to find this hotel if u r new,because this hotel also new.almost all the taxi driver dont know.if u dont know chinese worst...but wen we step in the hotel we love it very much.the hotel room is so clean,huge n modern.can sleep 4 to 6 person,the bed is so comfortable aircon n wifi is good....all the staff there r very friendly n helpful.And i find that this hotel specialty is all young staff.one of the staff Michael i would like to thank him .wen we check out that day the driver dont know the way to drive in because we got 11 luggage n is raining day he really help us alot.Amba hotel is the best in Ximending good shopping n sourrounding area got alot of 小吃 dont worry u will lost,because is in middle of Ximending.Amba hotel i will come back again n highly recommended to all my friend.I will teach them in chinese not hotel name (意舍 ) is 诚品武昌街二段比较容易.only this problem u all hv to slove it n also easy for the taxi driver.ya one more thing to mention,most of the taxi driver r good n patient.

  • Stayed: March 2012
    • Value
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2  Thank dorismiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ambaTaipeiXimending, General Manager at amba Taipei Ximending, responded to this reviewResponded 27 March 2012

Dear dorismiko,

Thank you for choosing amba TAIPEI XIMENDING and share your experience with us.
We appreciate for your valuable feedback.We sincerely apologize for the inconvenience caused and will definitely provide clearer directions on our website and will work closely with taxi drivers to ensure greater accessibility.
Your feedback is a big motivation to our staff and we will definitely share this with Micheal and amba team.
We are very happy to know that you enjoyed your stay with us, Whenever your travel brings you back in Taipei, we are always looking forward to seeing you again at amba TAIPEI XIMENDING!

Teresa Huang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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