We arrived at Kamala Beach resort a little earlier than check in time however we we given a welcome drink (Roselle Flower) very yummy whilst waiting. We did not wait too long and they advised they looked for a better room for us as we were celebrating our wedding anniversary.
Instead of a garden deluxe they freely upgraded us to poolside deluxe. This was a lovely gesture and we also got a lovely surpise on entering the room with a beautifully decorated bed.
Rooms are fantastic, large, modern and cleaned to a very high standard.
Poolside swim up bar was great but only buy beers here as the cocktails we found were not so great in taste and pricey in comparison to other places around phuket.
We enjoyed accessing the beach area from back of hotel with lovely stalls, and great food can be bought here and you can eat at the beach front restaurants for very good prices. We ate here a few times and enjoyed the well prepared food. I was a little weary at first however our tummies stayed happy throughout the trip eating from these stalls!
There is a yummy pancake stall when you turn right out of the hotel area, maybe about 2 or 3 minutes walk. Costs around 50 Baht for a banana and vanilla filled pancake.
The dinner ( a la carte) from Suprime Kitchen by the Sea was fabulous as well and worth the price we paid and is a must to try.
We enjoyed a few drinks from our mini bar, and then stumbled across some problems when leaving. After the first day we had 2 beers and a water which never got topped up then on the second day the same thing happened and we think that the cleaner may have got confused since we also had some of our own beers in the fridge. She topped up everything else though except the beers and water and on leaving they wanted to charge us for double what we had (i.e. 2 days worth of a full mini bar in beers/water) since we were not topped up on either day. When in fact all we had was one days worth of beer from mini bar but spread over 2 days. With a lot of the staff's English not being so great we struggled to explain that we had not been topped up at all and the cleaner must have mistook our bought beers for theirs even though the hotel has stickers around the seals. They then argued that I signed the invoice in the room saying that she had topped up the bar, when in fact i filled it all out myself trying to keep tabs on what we were taking from the fridge. After all it's not a lot of money but this actually spoilt the end of our stay there and we had a really bad day after them arguing and running back and forth to the room counting bottles in our bin etc. All which of course was our own beers as we told them there were no hotel seals on the bottle caps. In the end the lady allowed us to pay for what we said we had on the second day only as I had already settled first days mini bar in advance. I still dont think she believed us though! This problem took nearly 40 minutes to resolve whilst our taxi waited for us and made us late for a tour!
On another note our ground floor room on 2nd day develped a really bad smell which i think came from outside. Smelled like a blocked drain and was quite terrible. I never complained though as we went on a tour and got back late with the smell still lingering. We were too tired to try and explain to the staff about the smell since were leaving in the morning in any case.
Also on day of leaving I left my brand new swimsuit that I'd washed hanging on a hook in the room. I was still in phuket so contacted them the same day and apparently there was no sign of it. Surely there is a lost property that the hotel keeps customers things for a while?
My hubby saw it on the hook, and so did I but I just forgot to go back and get it as we both got distracted when the bellman arrived to assist us with our bags. I was very upset about this as I bought this overseas and was quite pricey too and I only got to wear it once!
Definately visit Fantasea - its on the opposite side of the road from the hotel and takes a 5 minute walk. If you want to buy your own beers and water, crips etc. there is a small mini mart as you exit resort on left hand side selling very very cheap beers.
You could get 3 beers for the price of one in your hotel mini bar. Also you could buy a case of small waters for something like 80 baht, Crisps for aorund 30 baht etc.
He also offered tours to phi phi and phang nga thorugh Similan Pro Dive Tours at very compeltitive pricing. Not sure what the tours were like though as we had pre-booked but it may be worth your while to check out the tour operator's reviews as we paid 3 times the price by pre-booking it all.
All in all we loved the place but our overall trip got spoilt by a few simple things that we felt were unnecessary and could have been dealt with in good time especailly since we tried to clarify the whole mini bar story on our 2nd day but no-one listened to us. One of the cleaners came to our room to sort it out on the 2nd day and said it had been resolved, but on morning of leaving the whole saga continued again and no-one knew what we were talking about.
So if you go here stay away from the mini bar and keep to simple questions for staff (even this posed as a problem for us at times). Understandably you are in Thailand and there will be communication issues, but at a resort this large we found communication for the simplest requests frustrating and just left it in the end.
Make sure you get a room away from front side of hotel where it seems they have drainage issues.
There are other smaller places that most likely could offer you a lot more for the same prices, with a more personalised experience. Check out my other review for Baan Malinee in Bang Tao if you are interested in staying at b&b's in Phuket.
- Official Description (provided by the hotel):
- Sunprime Kamala Beach is a place where life is calmer, where every day is a break from everyday life and where time for once is on your side. Children probably think that this is a totally boring place. Adults traveling without children describe this as simply wonderful. We have adjusted all our services according to your interests, especially those of you appreciating good food, wine, wellness and a calm relaxed atmosphere. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, Ctrip TA, HotelQuickly and HostelWorld so you can book your Sunprime Kamala Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kamala Beach Resort (a Sunprime Resort) Hotel Kamala
- Kamala Beach Hotel
- Sunprime Kamala Beach Phuket