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“Kid's Paradise”

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Sunwing Kamala Beach
Ranked #11 of 35 Hotels in Kamala
Certificate of Excellence
Reviewed 11 July 2012

This was my 3rd visit to Thailand but I had never stayed in or visited Kamala before and I was wondering if I had made the right decision right up to the moment we arrived. Turns out it was a great choice. Kamala is quieter and far less seedy than many of the other beaches in Phuket. Sure you still get a few middle aged overweight men pulling up to the bars on their scooters at sunset but generally it has a much nicer feel to it than Patong, Karon or Kata. From the main road it doesn't look much but the beach is very nice. Yes it has it's fair share of rubbish, sun beds for rent and everything else that you would expect to find on a Thai beach but it's not too big, has a nice atmosphere and is pretty.
If you want to get around the Island I would recommend hiring a car. We hired a 4x4 for 1,000 baht per day (Insured with an excess of 5,000 baht). You can get cheaper cars but we wanted something a little bigger. Taxi's can be pretty expensive in comparison to the rest of Thailand so a hire car is good value for money. Driving in Phuket looks a little crazy but it was a lot of fun. Keep an eye on your mirrors for the motorbikes that appear from nowhere and take your turn at intersections. You soon get used to it.
A selection of restaurants, tailors, bars, a mini mart and a few other tourist shops are just a short walk down the beach from the Sunwing. There's also a small night market out front of the hotel every Friday night but by far the best shopping is found at the weekend markets on the outskirts of Phuket town. Don't be put off by the online comments that it's hard to find. Follow the signs to Phuket town. When you see the mall on your left turn right at the lights then take a left at the next lights and look for the sheds on your right. The markets are open from 4-10pm Sat & Sun.
The Sunwing was also a great choice for us as a family of 5. Our Children who are 8, 6 and 4 loved it. This hotel isn't perfect but it is exceptional value for money and is very clean. The staff are friendly and helpful, the pools are awesome, the gardens are well kept and it's obvious by the painting and maintenance that was going on that the management want to keep this hotel in great condition (don't worry there was no noise and no inconvenience). I agree with other comments on this forum that I wouldn't want to stay during high season as I think it could be a little manic with all the kids.
We had originally booked 2 of the beachfront units but changed to a family suite to keep our young family together in 1 room. I'm so glad that we did as the beach front rooms are close to the beach but do not have a very clear view of the sea due to vegetation and the massage huts on the beach. They are also a little removed from the pool area. When we arrived we were shown to a family suite with pool access and no safety gate. We asked to be changed as not all of our Children can swim. The reception staff soon came up with an alternative room in the main building which we loved. Sadly our love didn't last long as we soon realised that what sounded like a small heard of elephants was staying in the room above us and was stampeding around until the early hours of the morning. That combined with the gentleman next door who made a late night phone call to Sweden and was convinced that the only way his friend could hear him was if he yelled. Thankfully the call only lasted 45 minutes!!!!!!!!!
The next morning I visited reception again and requested that we move to the fourth floor to escape the noise. The entire floor was undergoing a low season spring clean but the staff very kindly made a room available but advised that it would only be available the next day. That night the elephants were very quiet and our neighbour must have lost his mobile phone so I was feeling that I had over reacted until a couple of families checked in late at night and spent the next few hours running between their rooms talking non stop at maximum volume.
To sum up the hard clean surfaces of the hotel rooms and hallways which make it look so clean and modern also echo every little sound. The poor sound proofing in the main building is the only complaint I have of this hotel and once we had shifted rooms peace was restored and we were very happy.
The Sunwing is totally set up for families. The cartoons projected onto the wall at night, the entertainment, the rooms and the pools made this our Kid's favourite Thai hotel. Children eat free with adults at night which made it just as cheap to eat in as it was to eat in Kamala. The breakfasts had a good selection and you certainly wouldn't go hungry but again it was targeted to satisfy Children. It just looked a little budget when compared with the other hotels we had stayed at in Thailand.
We had a great time at the Sunwing despite the noisy start and if we ever return to Phuket I don't think that our Kid's would let us stay anywhere else.

  • Stayed: June 2012, travelled with family
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1  Thank 1Tim1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 July 2012

Stayed at Sunwing Resort Kamala Beach for 12 nights in June 2012. Two adults, a three year old and a baby. It's a large app 300 room hotel but due to the low season not many guests were there at first but at the end of June quite a few showed up. My guesstimate would be that only 10 to 20 per cent of the rooms were occupied at first. Good thing though, as many of the facilities such as fitness center and number of sun beds by the main pools seemed to be made for low season.

We enjoyed our stay very much and are likely to go back, but we would never go there in high season.

Generally the staff was very very friendly, especially in the La Tasca restaurant which was surprisingly good and fairly priced. Kids meals were free of charge. The restaurants near the hotel were not cheaper. We stayed in the hotel mosts nights as they showed cartoons on a large screen in the restaurants which was excellent for our three year old. In addition, to get out of the resort you had to walk 50 meters in beach sand and up and down a few steps which was kind of an irritation with two strollers.

Room service was quick and only 50 bath extra charge. In high season it is available 24 hours.

Worst thing about the hotel is the rediculous internet offered. We booked through a Scandinavian tour operator in which case it was free of charge. If you book directly it can be pre purchased for I think 100 bath/day. On site rates are extortionate, 2,100 bath/week or 900 bath/9 hours. Hourly rates even higher. That however was not the worst thing about it. On a good day it worked maybe 10 per cent of the time, on bad days even less. We complained numerous times and were told they were fixing it. I highly doubt that! For the entire 12 night stay it did not work. Other quests had the same problems. Further you are only allowed one password per appartment. Internet in nearby bars worked fine... When it did work the speed was okay, tested it to 10/10 mbit. The free internet offered in the lobby and restaurant was not much better.

Do not go without kids. This is very much for families.

The MiniLand was great for kids and had extensive opening hours and very kind staff. Water slides in the pools were great.

We stayed in a happy baby studio with pool access and a little garden. Small but fine, especially our baby enjoyed playing in the garden. Had there been lots of rain the room would have been a bit too small for 4 people I guess. Clean rooms.

General Thailand baby info: Baby food and diapers were available on site but VERY expensive. Jungceylon in Patong is a ten minute (400 bath) taxi ride away and they had diapers but no pre made baby food, for that we went to Central Festival in Phuket Town where they had everything. Strollers can be bought at both sites as well.

Kamala is a tiny place and not much to do in low season. But there are massages, suits, a few bars, restaurants and a 7 Eleven close by. Especially the massage on the beach just outside the hotel was great (300 bath plus tip for an hour). The Big C supermarket is 15 mins walk (without stroller). No baby food but diapers at normal prices. Do not get the cheap ones though, baby might as well not wear any....

Generally we were very happy with our stay exept for the internet. If that doesn't improve we might find some place else next time.

Would have given five stars had the internet worked.

  • Stayed: June 2012, travelled with family
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2  Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2012

The resort is mainly for guest with children below 15 (another resort Sunprime exist just beside for people without kids where children is not welcome).

The rooms are OK. Contains a small kitchen with a refrigerator. A twin bed ( two single beds together). Mattresses is hard as usual in Thailand. No bathtub only shower. Aircon effective a but noisy. Some problems with power failures several times where the resort became dark. cleaning is good, but I noticed that when i trew a towel with a bloodstain in the towel basket for replacement, it returned several days. Not OK.

Location is in the middle of nowhere. Quiet area with a small town Kamala nearby with several alternative restaurants. The beach also Ok with restaurants within walking distance. Taxi prices are expensive compared to rest of thailand. Recommend renting a car.

Hotel restaurant with acceptable prices especially thai dishes. And kids below 12 eat free from the kids menu with an acompanying adult. Food is good but service is very slow probably because of understaffing. Breakfast not so good, poor quality and to few selections.

Pool area is good with several big pools and two water slides although some bigger slides for older kids would have been fine.

You could pay to get internet at the room but this is catastrophic. It is the most lousy internet I have seen ever. Nearly impossible to load any page without timing out. If you need internet this hotel is a no go. Since the local antennas is OK the problem is simply that the management would not afford a satisfactory line out of house. Paying 900 bath for this is simply crookery.

The hotel could be fine if management decided to deliver appropiate service includind an internet which worked

  • Stayed: July 2012, travelled with family
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1  Thank jkanters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2012

This was our first family holiday and we couldn't be happier with our stay at the sunwing kamala. I've traveled extensively in the past, but this was my first trip overseas with my 2 year old boy and 3 month old daughter. The hotel provided me with a private transfer from the airport for a bargain 600THB, so there was no need to deal with the annoying taxi drivers waiting in arrivals. We were greeted at the hotel by the amazing reception staff and bell boys. Check in was so easy and the bell boys took our luggage straight to the room. Ordered room service as soon as we got into the room and it arrived fresh and piping hot within 10 mins.
The breakfast buffet was as good as anything I've had before in the far east and the restaurant staff were excellent at keeping the coffee coming. The pool's, waterslides etc were really good and kept my young boy entertained.
We took the kids to the kids club everyday and even thought they were to young (3 years) the staff were excellent and played with them and kept them entertained. We had dinner and lunch a couple of times in the hotel at La Tasca and as far as family hotel restaurants go, it was excellent. The big plus point about the hotel is the staff. They couldn't do enough for you and were always happy to help. They were amazing with my kids, especially my young boy who wouldn't stop giving them cuddles. We stayed in a happy baby studio which included high chair, stroller, bumbo, pretty much everything you need for a baby/toddler.
Couldn't recommend this place anymore and my family and I will be defiantly visiting the sunwing next year and hopefully many more years to come.

Room Tip: If you have kids the happy baby studio is the only choice. the royal family suites looked pretty goo...
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  • Stayed: May 2012, travelled with family
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4  Thank frequentflier606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

My visit to Sunwing Resort was over a year ago & the reason of us choosing the Resort was purely from good comments we have had read. SunWing is suitable for family with children as you could see most of the guests are families and the Resort paid much attention to cater to family orientated facilities.
Our trip was during low season & we could feel at ease not to have pushing around for space. Breakfast served is literally basic and they could improvise the menu better to suit Asian taste bud
Down-side to this trip perhaps the beach. I would expect to see clean & well look after beach & the Kamala beach
You could easily spot rubbish littered on the beach & food stalls on beach side have contributed to
non pleasant ambience one may expect in Phuket. Overall we had our good memories at Sunwing but may opt for other better chain- brand hotel for future visit

  • Stayed: June 2011, travelled with family
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Thank sereenaismail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunwing Kamala Beach

Address: 96/66 Moo 3 | Kamala Beach, Kamala, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Kamala
#6 On the Beach Hotel in Kamala
#7 Family Hotel in Kamala
#10 Luxury Hotel in Kamala
Price Range: ₹ 6,253 - ₹ 17,326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunwing Kamala Beach 4*
Number of rooms: 317
Official Description (provided by the hotel):
A fully contained family resort with its own restaurants, entertainment programs and a host of activities for all ages. The resort includes all the fun, adventure, and luxury that families want most, elevating the family vacation to world-class standards on the unspoiled Kamala beach of Phuket. ... more   less 
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Also Known As:
Sunwing Resort - Kamala Beach Hotel Kamala
Sunwing Kamala Beach Phuket

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