Stayed in a penthouse pool suite, with roof top pool. Rooms very spacious, hardware and finisihing of the highest quality. Well maintained and clean. No complaints here. I would recommend to stay either in the Villas (if large group) or the penthouse pool suites. The other suites lack a view and seem rather dark/not very private due to proximity to the common areas/walkways.
The biggest compliment goes to Silk Resturant. Superb. I would say its the best Thai food I have had anywhere counting top restaurants in Bangkok. Service was very good. Eating there was a highlight of each day. And on top, the prices were very reasonable. Worth coming back for the food alone.
However the general service levels at the resort is immature. Staff were friendly and sincere, but the general processes, supervision and efficiency needs improvement. Eg, housekeeping was rather slow, rubbish that other 'considerate' guests had left outside their room adjoining ours took a long time to be collected, checkout contained various billing mistakes, etc etc. The Spa was not that good, esp compared with other top tier spa/resorts.
One significant complaint was the use of out-sourced Vans to/from Airport. The resort charges a very expensive fee for this (over 100 USD one way) which is very expensive by local standards (and compared to other 5 star hotels). Yet they use local hire vans which one can prob hire for 1/4 the price if not less. They not punctual, no seatbelts on some, not particularly friendly drivers, no refreshments etc. Not a great first impression on arrival at the airport. Surely a hotel pickup from this level of resort at this price should be with in-house cars/drivers (eg like Banyan Tree).
Overall it was a very good trip but the service improvements would make it even more distinctive.
- Official Description (provided by the hotel):
- Andara is an ultra-deluxe villa and residences resort at Kamala Beach (Phuket) set on a hill rising gentle from the Andaman Sea offering stunning ocean views. Minutes away are Phuket’s best restaurants, boutiques, world-class golf resorts and other attractions. ... more less
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- Also Known As:
- Andara Resort And Villas Hotel Kamala
- Andara Resort And Villas Kamala, Phuket