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“Nice hardware but service lacks maturity. Superb restaurant.” 4 of 5 bubbles
Review of Andara Resort and Villas

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Andara Resort and Villas
Ranked #1 of 36 Hotels in Kamala
Certificate of Excellence
Hong Kong
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Nice hardware but service lacks maturity. Superb restaurant.”
4 of 5 bubbles Reviewed 21 April 2012

Stayed in a penthouse pool suite, with roof top pool. Rooms very spacious, hardware and finisihing of the highest quality. Well maintained and clean. No complaints here. I would recommend to stay either in the Villas (if large group) or the penthouse pool suites. The other suites lack a view and seem rather dark/not very private due to proximity to the common areas/walkways.

The biggest compliment goes to Silk Resturant. Superb. I would say its the best Thai food I have had anywhere counting top restaurants in Bangkok. Service was very good. Eating there was a highlight of each day. And on top, the prices were very reasonable. Worth coming back for the food alone.

However the general service levels at the resort is immature. Staff were friendly and sincere, but the general processes, supervision and efficiency needs improvement. Eg, housekeeping was rather slow, rubbish that other 'considerate' guests had left outside their room adjoining ours took a long time to be collected, checkout contained various billing mistakes, etc etc. The Spa was not that good, esp compared with other top tier spa/resorts.

One significant complaint was the use of out-sourced Vans to/from Airport. The resort charges a very expensive fee for this (over 100 USD one way) which is very expensive by local standards (and compared to other 5 star hotels). Yet they use local hire vans which one can prob hire for 1/4 the price if not less. They not punctual, no seatbelts on some, not particularly friendly drivers, no refreshments etc. Not a great first impression on arrival at the airport. Surely a hotel pickup from this level of resort at this price should be with in-house cars/drivers (eg like Banyan Tree).

Overall it was a very good trip but the service improvements would make it even more distinctive.

Room Tip: Top floor for the suites are worth it as more airy and private.
See more room tips
  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NGG-22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 5 June 2012
Thank you kindly for your feedback regarding your April stay. We have noted the areas requiring improvement, and will certainly aim to ensure the necessary head of departments are briefed to ensure only the best service or options are what is delivered to our guests (from spa, to transportation). On a positive note we are thrilled to hear your comments for SILK restaurant. We do hope we get the opportunity to see you visit us again. Best regards, Daniel Meury, General Manager
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485 reviews from our community

Traveller rating
    412
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

we stayed at the andara for 5 days for our honeymoon and found it to be overall a nice experience.

Pros:
-pool suites are spacious, private pool is great and clean and rooms are clean with comfortable beds
-service was always great, most of the staff can speak decent English
-amazing spa, we had the best massages here
-provide ample bottled water for drinking and brushing teeth
-free wifi that was fast
-great daily breakfast
-Silk restaurant was delicious for Thai
-room service menu had tons of options

Cons:
-location was not great - Kamala is close enough to Surin and about 20 mins from Patong but Kamala beach itself wasn't that nice
-the local town in Kamala was also lacking in things to see and it is a bit of a walk to get there to begin with (but they have a free shuttle)
-the hotel was almost completely empty which was peaceful but made it a little boring
-a lot of mosquitoes in our suite and on the property but hard to avoid anywhere in Phuket (they provide bug spray though)

if we went i think we would stay in Kata which seems to have nicer beaches and more local attractions but if you're looking for something quiet and exclusive, the Andara is perfect.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank karen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 5 June 2012
We appreciate your comments greatly. Our aim is to continue improving areas that are less then satisfactory (from excess mosquitoes, to adding a little more noise/colour during lower occupancy). Our beach lounge on Kamala beach is a nice little reprieve (located at the Northern end of Kamala it is certainly nicer then the early/mid part of the beach; we do hope you managed to visit it?!) We do hope you will consider visiting ou resort again, and look forward to sharing further Andara experiences. Best regards, Daniel Meury, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 April 2012

We stayed for 6 nights during March (2 adults and 3 children) in a 2 bedrooms pool suite. The ocean view from suite 412 is fantastic. The suite itself is huge and well equipped. Block 4 is also close to the restaurant and main lobby which is convenient. Silk is an excellent restaurant and we used it at least twice a day. Also used room service several times which is excellent. Good spa. The service is flawless and everyone is so kind. Beach lounge is very nice with excellent service. We spent several hours there every day. This resort is highly recommended and good value for your money.

Room Tip: Block 4 is excellent. Seems like block 3 is the same.
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tlvtravel2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 5 June 2012
We thank you kindly for your feedback and comments regarding your stay. We are pleased to hear that you enjoyed the beach lounge (which is newly opened), and all other areas of your stay, from service to spa to SILK restaurant were equally attractive. We look forward to your return visit. Best regards, Daniel Meury, General Manager
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Ludhiana, India
Level Contributor
109 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

We were a group of 4 adults and 3 children 4, 11, 13. We had taken a 3 bedroom suite that had the most amazing views, Luvly good size pool, huge living area, big kitchen with all amenities. Kamala beach is a good location which is not too crowded and about 15 minutes cab to Patong area. 7-11 is very closely located to Andara resorts. The master bedroom has a massive bathroom, very modern with beautiful view of the plants outside. Each room seems to have a Bose system. I pod is also available. We enjoyed our music playing it at full blast. The view from the pool is heavenly. Surprisingly the weather is March was excellent. The evening winds were chilly....how come? The hotel service was average, considering the very high price paid by us per night. The food was below average. The breakfast was poor with nothing except fruits, salads and omelet. There were hardly any guests in the hotel. The spa was reasonalpble after the 50% discount. The gym is nice. Service level was very very ordinary considering that it's a top end hotel. Breakfast should be seriously looked into!!! Kitchen amenities excellent, but no one cud teach us to use the microwave even after calling their staff thrice. Pool and it's view compensates for all the negatives.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank vineet1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 3 April 2012
Thank you for your feedback. It seems there were definitely areas we need to step up in , from service, to food, plus plus. We hope that we can get the opportunity to welcome you back, and to show you that we truly do have our guests and their best interests at heart. Best regards, Daniel Meury, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma de Mallorca, Islas Baleares, Spain
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

Fantastic premises, amazing villa (had a 3 bedroom villa). Fastest Room Service ever. A bit slow service by the staff at the house. Unclar who was who since nobody presented him/herself and what they do, during the entire stay. Very fast internet connection.

The planning of the villa was a bit strange, since all bedrooms were separate and you needed to get out to the garden in order to enter another bedroom. As you can guess not very practical with 4 small childre, so we ended up sleeping in 2 bedrooms, 1 adult and 2 children in each room

The food is one of the best I have experienced in any super lux hotel. The beach club was fantastic with really good service.

The only real downside was really: LOTS of mosquitos. I guess they can't help it :)

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 3 April 2012
Thank you for your review, we are pleased the resort was able to meet (and at times exceed) your expectations. We do apologise about the mosquito issue; tropical island these insects exist and we do try to manage them, but alas we find these at times not always easy to achieve. We thank you however for your patience. Best regards, Daniel Meury, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andara Resort and Villas

Property: Andara Resort and Villas
Address: 15 Moo 6 | Kamala Beach, Kamala, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Kamala
#1 Family Hotel in Kamala
#1 Romantic Hotel in Kamala
#1 Spa Hotel in Kamala
#1 Top resorts Hotel in Kamala
Price range (per night): ₹ 27,988 - ₹ 1,02,123
Hotel Class:5 star — Andara Resort and Villas 5*
Number of rooms: 63
Official Description (provided by the hotel):
Andara is an ultra-deluxe villa and residences resort at Kamala Beach (Phuket) set on a hill rising gentle from the Andaman Sea offering stunning ocean views. Minutes away are Phuket’s best restaurants, boutiques, world-class golf resorts and other attractions. ... more   less 
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Also Known As:
Andara Resort And Villas Hotel Kamala
Andara Resort And Villas Kamala, Phuket

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