We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Look out for the staff.....” 2 of 5 bubbles
Review of The Palms Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
The Palms Resort
Kongens Lyngby, Denmark
2 reviews
“Look out for the staff.....”
2 of 5 bubbles Reviewed 24 February 2012

We were recommended this hotel from friends, and the first impression was good. The hotel is located central in Kamala, with shops and restaurants nearby, and the beach less than five minutes away.
Unfortunately is the cleaning staff not to trust. We experienced that one staff used one of our kids IPod to listen to music on, when they cleaned our room.
But we also experienced that 6000 Baht was stolen from our room, and even though we mentioned it for the daily manager, we didnt get our money back.
So look out for your belonginhs, if you choose to stay here.......

  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank flodin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnPalms, Owner at The Palms Resort, responded to this review, 5 March 2012
I spoke with you personally after you reported the theft, and I advised you that the police should be called in to solve the problem, which would have taken you only a couple of minutes of your time to explain ....but for some reason you refused to do so!
As you can see from all of the other comments on here, my staff receive "excellent reviews" always, so I was very surprised that you have accused members my staff, especially here in "public".
My cleaning staff here clean over 200 rooms every week, so thousands each year, and in nearly 4 years of being open no staff member has EVER been accused on theft before. What a shame you had "no time" to report the "theft", but have time to post a comment like you have here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

113 reviews from our community

Traveller rating
    53
    39
    9
    8
    4
See reviews for
52
24
2
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Sydney, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

We stayed at the palms for 6 nights in one of the pool-side rooms. There were four of us which was perfect as there are 2 very large bedrooms and 2 very modern bathrooms. The kitchen was great as we could stock up on food and drinks from the shop a few doors down. The location was amazing with just a 1 minute walk to Kamala Beach and a 10 minute tuk-tuk to Patong. The tuk-tuk is 400 baht to get there which worked out at next to nothing for four people. The buffet breakfast was really good, with fresh fruits, cereals, eggs, pancakes, french toast and an array of other really tasty dishes. The poolside room was such a good way to relax as we literally stepped in from our balcony. It was PERFECT to be able to escape Patong and make very easy trips when we wanted to go out. The cocktails for 79 baht were awesome and the food was some of the best we found in Kamala.

Room Tip: Try and get the poolside room it makes the stay that little bit more relaxing.
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 January 2012

We stayed at the Palms for a week over Christmas.

The hotel has facilities which are fine - and actually very good given the absolutely central location for the hotel. However the apartment (we had the 3 bed deluxe penthouse) was just fantastic. The rooms are very big, gorgeous ensuite bathrooms, good TV and kitchenette facilities. Cleaners came every day. The roof terrace was fantastic though the spa looked unused.

The service in the hotel is very good. May at the front desk in particular is great, so helpful and kind. We also used the babysitting service, Ping (sorry for spelling!) was just lovely, as was another girl who's name I have forgotten.

If you want a resort with gardens, big pools etc this isn't for you - but we really wanted to be close to the beach and restaurants etc and this was just perfect for us. The massive, comfortable apartment meant we were able to spend time indoors when we needed to keep the little ones out of the sun.

2 small criticisms - the pool area has a bar but this is not operational - so no drinks or snacks. There aren't enough sun loungers either.

Breakfast didn't start til 8. Would strongly suggest moving this to 730 as each morning the families with kids were literally queuing outside

Worth taking a tuk tul to laem singh beach despite the inflated tuk tuk prices. In the morning particularly it's just beautiful

We will come back!

Room Tip: The 3 bed penthouse is great for kids/ extended family
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank S00zm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 15 December 2011

Many TV channels like HBO, Moviestar, MTV. Room is clean. Kitchen is equipped. Beds are quite comfortable. Air-conditioning is working fine. Kids like the pool a lot. It's just outside the balcony. They swam everyday.

Note that they only clean the unit once before you check-in. Drinking water is also supplied once per stay - 4 bottles. There is no parking space at the front for you. You have to drive another 5~10mins to the back. Back gate is lock at late night, so you have to walk one big round to go the front then to your unit.

Location wise, you need to pass by near Patong area to go to the town. Traffic condition at Patong is terrible. It is very near to Phuket Fantasia.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank nnthoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 6 September 2011

Fantastic value for money, very central in kamala village, a minutes walk to gorgeous clean beach, many great restaurants and bars within 2 mins walk. The apartment was spacious, clean, well furnished and excellent value. Great pool too right outside the French windows. Everyone very friendly and helpful.

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kamala hotels
0.0 km away
Kamala Beach Resort (a Sunprime Resort)
0.0 km away
Novotel Phuket Kamala Beach
0.0 km away
Kamala Tropical Garden Hotel
Show Prices
Show Prices
Show Prices
0.0 km away
Wabi Sabi Boutique Hotel
Wabi Sabi Boutique Hotel
#16 of 36 in Kamala
4.5 of 5 bubbles 80 reviews
0.0 km away
Swissotel Resort Phuket Kamala Beach
0.0 km away
Cape Sienna Hotel & Villas
Show Prices
Show Prices
Show Prices

Been to The Palms Resort? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about The Palms Resort

Property: The Palms Resort
Address: 88 / 6, Moo 3 | Kamala Beach Road, Kamala, Kathu, Phuket 83150 , Thailand
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 32 Speciality Lodging in Kamala
Price range (per night): ₹ 2,875 - ₹ 9,894
Hotel Class:3.5 star — The Palms Resort 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Palms Family Resort is the perfect family holiday resort. It is ideally situated in the heart of Kamala Beach, with the beautiful beach being only metres from The Palms entrance; with shops, bars and restaurants all very near.The Palms has two large swimming pools, Fitness Centre, great restaurant, friendly staff, 24 hour reception, and is an all apartment resort, each with either two or three bedrooms and bathrooms, plus full kitchen, lounge/dining area, and own balcony. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your The Palms Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palms Resort Kamala, Phuket

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing