We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic family hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Swissotel Resort Phuket Kamala Beach
Ranked #14 of 36 Hotels in Kamala
Reviewed 23 July 2012

We have just spent ten happy days at this hotel and will definitely be returning. The room was perfect for our family (2 adults, 2 kids and a baby) and the kitchenette came in super handy. We had a two bed pool facing suite.

The pool with its slide was a big hit with the kids and the kids club was fantastic. I have a nine yr old and a 4 yr old and it catered for both. A great programme in place as well as plenty for the kids to do on a drop in basis. It was spotlessly clean and well staffed too.

The restaurant was also great as the food was good quality but not extortionately priced like hotels tend to be. Breakfast was buffet style and really good selection and quality. We especially liked the 'smoothie of the day' idea.

We would have given the place five stars had it not been for the slightly tedious trek to the beach from there. A shuttle bus would make things perfect. The underpass you have to use to get to the beach is quite intimidating as it is very secluded and lined with empty beer bottles. I would certainly not go down there alone and definitely not at night. Also the beach end nearest to the hotel is unusable with it being full of rubbish and unused shacks/debris. I would have thought a big chain like swissotel would dedicate some funds to ensuring a safe passage to the beach from the hotel. There is no way to walk to the beach without walking through this underpass which is a shame. Cleaning it up and maybe even putting security on patrol down there would help (the underpass is at the end of the driveway swissotel is on so it is feasible that they could move the security they already have down that drive further back to the underpass). Shuttle buses would be even better!

Underpass aside though we would be more than happy to recommend this place! Big thumbs up!

  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank jellyjack75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 23 August 2012

Dear Guest, we hope you are well and thank you very much for taking the time to post a review about your stay with us. It is only with the valuable feedback of our guests that we are able to maintain and even improve our high standards and quality of service. We are very pleased to learn that you and your family have enjoyed your stay at the Swissôtel Resort Phuket and that you liked our breakfast buffet, the chef’s creations and our price-value in the restaurant. Of course it also motivates our team, that your kids not only loved the pool and its waterslide, but also our various activities provided for kids and adults. Regarding the access to the beach we would like to truly apologize for the inconveniences caused and your disappointment. We fully understand your point and are aware of this. Since it is an public trek and beach we do only have limited influence on its condition and cleanliness. Nevertheless we actually have just conducted a big cleaning day with our team members on August 20th where we have addressed this issue to clean the hotel’s surroundings including the access, the underpass, the canal and the beach itself. The heart of this activity was of course to improve the comfort of our guests, take responsibility towards our environment and support the local community. We are planing more of such activities on a regular basis to ensure that next time you visit us again and all other guests will be able to enjoy a more pleasant and comfortable ambiance. We thank you very much again for your feedback and we are looking forward to hopefully welcoming you back at the Swissôtel Resort Phuket very soon again.
Your Swissotel Resort Phuket Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (1,160)
There are newer reviews for Swissotel Resort Phuket Kamala Beach
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

767 - 771 of 1,160 reviews

Reviewed 17 July 2012 via mobile

I staid with my 2 kids for 4 days at this resort and had a fairly good time. What was good about this hotel are the size of the rooms, the relaxed breakfast/dining zone and the service. What was not so good are the location, the size of the bathroom and the darkness of the rooms.
Check-in is only at 3pm so we had to wait 2 hours for our room, but were served refreshments in the lobby. We booked a pool access room but unlike other hotels this means just a room on ground floor level close to the pool not a room with direct access to pool. The room had 2 bedrooms, a kitchen, a big lounge, 3 TVs but unfortunately the smallest shower room I have seen for a long time. Also the curtains of the main window had to be closed every time somebody used the bathroom. The room had very little natural daylight coming in, which made the room quite dark.
The breakfast was good and quite extensive, but note that there was no smoked salmon, no muesli, no low fat options and a very limited choice of cheese.
The hotel also has a very relaxed pool bar with 2 hours of Happy Hour every day.
The location of the hotel is bad if you don't have your own transport because Kamala beach is not the most beautiful of beaches in Phuket. It has coarse sand and is not as well kept as Kata beach. However, the hotel is within driving distance of Laem Singh beach and Surin beach which are beautiful. Surin is also excellent for evening dining on the beach.
Both my son and I got food poisoning whilst we were there, but cannot guarantee it was from the food in the hotel. We had to call a private doctor which was expensive. We paid 10,000 baht for 2 consultations with medication. The hotel also made sure they looked after us after they knew we were sick. The food and beverage manager came to the room on a regular basis to offer us light food options in order to get better. They really went out of their way to make us feel better.
Overall, we had a pleasant and relaxed stay but I think Phuket has better hotel options for the same price elsewhere. Consider this hotel when you are travelling with young kids only. The pool has a waterslide and a kids club but beware that some of the nicer activities are payable (250 baht for nail painting)

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Poessing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 12 September 2012

Dear Guest, warm Greetings from Swissôtel Resort Phuket! Thank you very much for your valuable feedback.We are happy to hear that you and your family had a pleasant and relaxed stay. We have taken note regarding your various comments and your constructive feedback. It is only with the assistance of our guests that we are able to continuously maintain and even improve our high level of standards. We are also pleased to inform you that we are planning renovation and refurbishment works and we will try to consider your valuable comments for these projects. We are very sorry to hear that you and your son suffered from a food poisoning and would like to reassure you, that we are adhering to the hygiene standards of an international level in our hotel and therefore are very confident, that this was not caused by us. Nevertheless we are proud that our food and beverage manager and his team managed to help you and make you and your son feel better and have a quick recovery. The wellbeing of our guests is the most important to us! Although you did not like our location that much, we still hope that we will have the chance to welcome you and your family as our guests again, thank you very much.
Your Swissôtel Resort Phuket Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

We spent 14 days from the 26/06. From the moment we steped onto the property to the moment we left the staff treated us like we where the only guests at the resort. Prior to leaving Australia we where concerned that one of our daughters who has Celiacs disease would suffer becase they did not know how to cater for her. However, The staff could not do enough for her and our family. We ended up eating all but a couple of meals at the resort. By Aust starnards the food is cheap and we where confident in the high standard and the fact they could cater for our daughter.
The buffet breakfast was amazing and got us out of bed each morning. Most days we didnt even need lunch!!
Service providers from Aust should go to this resort to see how real service is delivered.
Negatives?
The beach hear by was disapointing.
An ATM at the resort would have been handy
Tips?
Use the lady in the shop near the resort to book your tours.
Book a taxi driver for a day to show you island.

Room Tip: choose a room on the ground or fist floor.
  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TigerSteve066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 12 September 2012

Dear Guest, sunny greetings from Swissôtel Resort Phuket! Thank you very much for your positive review and for making Swissôtel Resort Phuket your home away from home during your stay in Thailand. We are very happy to learn that you and your family enjoyed your stay and that we have been able to “wow” you with our friendly team members demonstrating their passion for perfection. Also we are very pleased to hear that you not only liked our breakfast buffet and the food in our restaurant very much, but you also appreciated our individualized service approach to the dietary needs of your daughters. Regarding your comment on the beach we are pleased to let you know that we are aware of this and are currently working on improving its condition, cleanliness, facilities, services, etc. with the local community and our partners, to ensure that next time you visit us again and also all other guests will be able to enjoy a more pleasant and comfortable experience at the beach. We thank you very much again for your feedback and we are looking forward to hopefully welcoming you back at the Swissôtel Resort Phuket very soon again.
Your Swissôtel Resort Phuket Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2012 via mobile

Stayed at the Swissotel Phuket for one night on the 8th July after spending 2 nights at westin siray bay. Arrived at about 7pm in the midst of a rain and we had to lug our luggages ourselves up the ramp before the bell services walked over to take over the luggages.

The lady who checked us in was pleasant and sold us breakfast. Later at night, I went to approach the front desk again and was served by a different lady... She was as cold as the weather... Literally emotionless.

Breakfast was lousy with very few selections of food... The only saving grace was the egg station.

Will try other resort than back to Swissotel...

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Xavier K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2012 via mobile

A lovely hotel which our family really enjoyed. Rooms very spacious but bathrooms a bit small. Food reasonably priced and nice. Breakfast excellent selection. Pool fabulous and large. Really good stay.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Andrew86____91_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kamala
0.4 km away
Novotel Phuket Kamala Beach
1.0 km away
Sunprime Kamala Beach
21.7 km away
Renaissance Phuket Resort & Spa
Show Prices
Show Prices
Show Prices
2.3 km away
Hyatt Regency Phuket Resort
8.2 km away
Swissotel Resort Phuket Patong Beach
2.0 km away
Novotel Phuket Surin Beach Resort.
Show Prices
Show Prices
Show Prices

Been to Swissotel Resort Phuket Kamala Beach? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Swissotel Resort Phuket Kamala Beach

Address: 100/10 Moo 3, Kamala, Kathu, Phuket 83150, Thailand (Formerly Swissotel Resort Phuket)
Phone Number:
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kamala
#7 On the Beach Hotel in Kamala
#9 Romantic Hotel in Kamala
#13 Luxury Hotel in Kamala
Price Range: ₹ 3,928 - ₹ 17,449 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Resort Phuket Kamala Beach 5*
Number of rooms: 180
Official Description (provided by the hotel):
Located on Kamala Beach just 30 minutes southwest of Phuket International Airport, Swissotel Resort Phuket is the ultimate resort retreat for friends, families and small groups seeking relaxing beach holidays. Designed for the discerning, modern traveller, Swissotel Resort Phuket offers a choice of one, two and three-bedroom suites. In addition to natural sun-kissed beaches and turquoise seas, the resort ensures the comfort of each guest with an extensive range of facilities including several dining options, a lagoon-style swimming pool, spa and fitness centre, Kids World and a wide array of recreational activities. For a corporate meeting, wedding or gala event the selection of eight meeting rooms, with capacity for up to 150 persons can be styled to suit personal tastes and requirements, while the event management team will ensure that world renowned Swiss hospitality and reliability. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, HotelQuickly and Ctrip TA so you can book your Swissotel Resort Phuket Kamala Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Phuket At Kamala Beach Hotel Kamala
Courtyard Phuket Kamala Beach
Swissotel Resort Phuket Kamala Beach

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing