We have booked this property thinking The Taj group of Tata but found that property is left to young boys and very poorly maintained. We will not book in Ginger again. Staff was courteous and breakfast was reasonably good.More
Priceline
Taking safety measures
PricelineExpedia.comTaking safety measures
We have enjoyed our stay at club mahindra dwarka all safety protocol are followed.
Great welcome with warmth by reception team.
Food was amazing with great service.
We have participated in evening activity as well which was unique at Dwraka.
I would definitely recommend this property to all and would like to visit again.
Special thanks to Harhsit and Ankit who has made our holiday special .
Dear Guest,
We are glad to know that you appreciate the hotel rooms and services rendered by our associates. Thank you again for taking the time to write a review.
We value your patronage and sincerely await the opportunity to welcome you once again to Ginger Hotels.
Regards,
Hotel Manager
Ginger Hotels
The name is a copy of Tata " Ginger brand " name . Quality of room and bathroom very poor . Everything was poor . There were no toiletries, rooms in poor state with seepage issue. SLIGHTLY FAR from city but suitable if looking to stay away from humdrum of temple area. Better options available in same area in similar cost . Not recommended at all . restaurant has limited menu out of which many dishes are not available on ordering.
Dear Guest,
We will closely monitor our services and take the essential steps to ensure an enhanced experience. Your feedback helps us improve our services and impress you.
We look forward to serving you again soon.
Regards,
Hotel Manager
Ginger Hotels
The information given at TripAdvisor and trivago is totally wrong. This Hotel is 7 Km away from city and at lonely place at highway. You need to shed thousands of bucks to travel temple and city. No transport is available and also cleanliness is issue here. Food menu is just for sake of Menu only 10% things available. Even butter they used is of third quality like nutralite. In room basics things are absent after paying Rs 4200 for one night stay.
It will ruin your experience because this hotel is using only this brand . It is run by third party. Kitchen is also run by some third party. Tata name is getting spoiled here in this hotel.
Dear Guest,
We regret the inconvenience caused to you during your recent visit to Ginger Hotels.
We have noted your feedback regarding your recent stay with extreme concern. We assure you that corrective measures will be initiated in the respective department.
Please accept our sincere apologies and we look forward to welcoming you to Ginger Hotels in the near future with an assurance of better and improved services.
Regards,
Ashish Mahajan
Hotel Manager
Ginger Hotels
Points
1. Worst staff attitude towards the guest
2. Booked hotel through MakeMyTrip and when we reached hotel at around 9pm in the night pretty late and early checkout of around 8 am we requested the hotel for complementary Breakfast and the staff aggressively denied and said contact MMT for any request. Not the attitude we were expecting from staff. Not guest friendly at all.
3. Cleanliness point of view out of 10 I would rate 3. Bathrooms were in poor hygiene
Dear Guest,
Please accept our sincere apologies for the inconvenience caused during your stay at Ginger Hotels.
We have noted your feedback regarding your recent stay with extreme concern. It has further been communicated to the housekeeping team.
We always endeavour to deliver the best and rest assured you will notice a change in our services during your next visit. We look forward to welcoming you again.
Regards,
Hotel Manager
Ginger Hotels
The title of the review says it all ! To begin with, we booked the hotel considering it represents the IHCL brand. However, this hotel is waaaay below the brand standards. At check in we were bluntly told by the front desk person that we do not have a reservation (despite having a confirmation which we showed him). He insisted that the hotel is sold out and we cannot accommodate us. This was a sour beginning. On insisting to recheck his system, he called up some person and tried to figure out the issue. After waiting for nearly 15 mins he told us - Yes Sir ! Your reservations is there with us ! Why couldn't this have been done in the first place ? and only when a guest gets angry do you take action. Having a CONFIRMED reservation and being told that its not there (when it actually Was ! ) is a disappointing start. At the restaurant, it took ages for the food to come. My wife and son gave up on their patience levels and left without eating. I understand hotels are understaffed and not equipped to handle sudden surge in occupancies, but that is no excuse. You need to PLAN your manning ! 2 service staff in the entire restaurant. That's it ! The maintenance and the upkeep of the property is below par. I have attached pictures in the review for you to see it first hand. The owners do not seem to care about their brand and neither for their guests. The towels in the rooms were torn and yellow. One cannot even think of placing such towels in a guest room. The fixtures have rust over it. The walls have cracks. The bedsheets have stains, its appalling how this room is up for sale...I stayed in room number 307. I will be writing to IHCL also about my feedback. Never coming back here EVER again !
Dear Guest,
We deeply regret that your stay at Ginger Hotels did not match your expectations.
Your feedback has been passed on to the concerned teams which are actively seeking to address and resolve the issues identified by you. Accordingly, the corrective measures will be initiated on an immediate basis.
Your inputs are valuable to us as they give us an opportunity to continuously improve on the product and service standards.
We would also like to arrange a perfect stay for you in the future. We hope to have the chance to do so very soon.
Regards,
Hotel Manager
Ginger Hotels
