Points
1. Worst staff attitude towards the guest
2. Booked hotel through MakeMyTrip and when we reached hotel at around 9pm in the night pretty late and early checkout of around 8 am we requested the hotel for complementary Breakfast and the staff aggressively denied and said contact MMT for any request. Not the attitude we were expecting from staff. Not guest friendly at all.
3. Cleanliness point of view out of 10 I would rate 3. Bathrooms were in poor hygieneMore
Priceline
Taking safety measures
PricelinePricelineTaking safety measures
The title of the review says it all ! To begin with, we booked the hotel considering it represents the IHCL brand. However, this hotel is waaaay below the brand standards. At check in we were bluntly told by the front desk person that we do not have a reservation (despite having a confirmation which we showed him). He insisted that the hotel is sold out and we cannot accommodate us. This was a sour beginning. On insisting to recheck his system, he called up some person and tried to figure out the issue. After waiting for nearly 15 mins he told us - Yes Sir ! Your reservations is there with us ! Why couldn't this have been done in the first place ? and only when a guest gets angry do you take action. Having a CONFIRMED reservation and being told that its not there (when it actually Was ! ) is a disappointing start. At the restaurant, it took ages for the food to come. My wife and son gave up on their patience levels and left without eating. I understand hotels are understaffed and not equipped to handle sudden surge in occupancies, but that is no excuse. You need to PLAN your manning ! 2 service staff in the entire restaurant. That's it ! The maintenance and the upkeep of the property is below par. I have attached pictures in the review for you to see it first hand. The owners do not seem to care about their brand and neither for their guests. The towels in the rooms were torn and yellow. One cannot even think of placing such towels in a guest room. The fixtures have rust over it. The walls have cracks. The bedsheets have stains, its appalling how this room is up for sale...I stayed in room number 307. I will be writing to IHCL also about my feedback. Never coming back here EVER again !
Dear Guest,
We deeply regret that your stay at Ginger Hotels did not match your expectations.
Your feedback has been passed on to the concerned teams which are actively seeking to address and resolve the issues identified by you. Accordingly, the corrective measures will be initiated on an immediate basis.
Your inputs are valuable to us as they give us an opportunity to continuously improve on the product and service standards.
We would also like to arrange a perfect stay for you in the future. We hope to have the chance to do so very soon.
Regards,
Hotel Manager
Ginger Hotels
Family Stayed 8 - 10 Nov 21 in 3 rooms, in Ginger dwarka.
Extremely ill maintained and unhygienic property. Flush not working, bathroom drain area and counter stained, basin choked, toilet hand shower spring broken, phone and dryer have fungus, pillow cover undersize showing stains, dining area chairs have sticky armrests, unwashed bedsheets and pillow covers, no tissue paper in room and dining area. Washroom door handle area stained. Dustbin dirty, crack in wall, plaster peeled off. Indifferent management. List is endless. Staff is polite but harried and helpless.
Dear Guest,
We deeply regret that your stay at Ginger Hotels did not match your expectations.
Your feedback has been passed on to the concerned teams which are actively seeking to address and resolve the issues identified by you. Accordingly, the corrective measures will be initiated in the respective departments.
Your inputs are valuable to us as they give us an opportunity to continuously improve on the product and service standards.
We would also like to arrange a perfect stay for you in the future. We hope to have the chance to do so very soon.
Regards,
Hotel Manager
Ginger Hotels
Well cooperative hotel staff.
Good located hotel for dwarka visit and very peaceful place for stay.
Hotel staffs are provide proper guidance if any required.
Room interior is also so good and well maintain.
Food quality is also nice.
Front desk staff is very helpful and cooperative
Dear Guest,
We are grateful for your kind feedback that commends the various features of our hotel. It is great to know that we succeeded in extending an enriching experience and pleased you with our offerings.
Guest satisfaction is pivotal to us and we are glad to have delivered the same. Your gracious compliments have been shared with the team.
Regards,
Kishrod Dixit
Hotel Manager
Ginger Hotels
1)Best hotel interiors.
2)staff are very supportive and friendly.
3)Rooms are very good maintained.
4) services are fabulous and maintaining full hygiene during my room service .
5) I have stay here for quarantine basis, overall facility and good for stay.
Dear Guest,
We are grateful for your kind feedback that commends the various features of our hotel. It is great to know that we succeeded in extending an enriching experience and pleased you with our offerings.
Guest satisfaction is pivotal to us and we are glad to have delivered the same. Your gracious compliments have been shared with the team.
Regards,
Kishrod Dixit
Hotel Manager
Ginger Hotels
We stayed at Ginger dwarka on quarantine from our company Accomodation Reliance we had a present stay at hotel. Room are net and clean staff are were of quarantine rules all staff are wered mask and gloves during service. Food was good. Menu need to be workout properly. I understand they served as per company rules but that need to be worked out properly otherwise we had a plesent stay. Thank you so much Team for taking good care of us during this pendemic. Special thank to Manger Mr. Thakur for always solve our problems.
Dear Guest,
We are grateful for your kind feedback that commends the various features of our hotel. It is great to know that we succeeded in extending an enriching experience and pleased you with our offerings.
Guest satisfaction is pivotal to us and we are glad to have delivered the same. Your gracious compliments have been shared with the team.
Regards,
Kishrod Dixit
Hotel Manager
Ginger Hotels
