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Deepthi
Serene
4.0 of 5 bubblesReviewed 12 Jan 2022via mobile
This resort is located in the middle of the nature. The place is calm and peaceful. We had selected the suite with garden room for our stay. The room was spacious and bathroom was neat and it had jacuzzi as well. The taste of the food served here has to be improved and it is costly too. Overall service is good. Thank you Dharani Mam for helping us with the booking and also in getting the candlelight dinner arrangements done.
Date of stay: January 2022Trip type: Travelled as a couple
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Reviews (1,363)
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Reviewed 11 January 2022 via mobile

We really enjoyed our stay at Heritage Coorg resort. We were traveling with kids and seniors and this was one of our most memorable trips!
The location was stunning, amongst lush green plantations and surrounded with several peaks and valleys. The cottages were spacious, right sized for 3 adults, clean and well equipped. They had high quality accessories and toiletries for our use.
The best part of our stay was the premium service, love, care and attention that we received during our entire stay in every aspect of our stay including room service and reception.
The restaurant met every single need of ours. We had several dietary restrictions and were worried our younger kids won’t have too many options with their food allergies. However the head chef Laxman, Food and Beverage manager Shiva and Akshay, and the entire staff (specifically Pavan) were at our service to ensure that we were taken care of for all meals. They made non-spicy food for the kids, as well as gluten free and nut free food for the people with allergies. The variety was great, and all of this always with a smile on their face.
Santosh (the activity manager) and Vinod (overall operations manager) made sure all adults and kids were engaged. Highly recommend the hike to a local waterfall called Vanchal falls (one of the best we’ve done in a while) and for the fitter ones, a hike to the peaks for some breathtaking views of the surrounding valleys. Vinod took us around on a nature walk showing us the coffee and spice plantations on the property itself. Kids enjoyed the game room, rifle shooting and swimming on the property (and of course the delicious deserts).
If I were to find one area of improvement, if at all, it’s access for people with walking disabilities. It was hard to be mobile (from room to restaurant and back) without using stairs. And the pathway is steep (due to the natural topography). It would be great if they could consider making modifications for older seniors.
Overall a 5 star review for a 5 star resort!

Date of stay: January 2022
Trip type: Travelled with family
Thank rkathode
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaushik Bhowal, General Manager at Heritage Resort Coorg, responded to this reviewResponded 12 January 2022

Dear Guest, We are glad to hear that overall you had an excellent experience at, Heritage Resort Coorg. We are delighted to know that you have liked the cottages, ambience, food and hospitality.Your appreciation for our staff has already been conveyed to them and they are motivated.

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Reviewed 11 January 2022

Really very good resort with amazing viewpoints and friendly staff.

One drawback is Food. Need to improve on food taste.

I enjoyed the stay and have very good birthday celebration with my family.

Thanks.

Date of stay: January 2022
    • Location
    • Rooms
    • Service
Thank Pramodtm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaushik Bhowal, General Manager at Heritage Resort Coorg, responded to this reviewResponded 12 January 2022

Dear Guest, We are glad to hear that overall you had an excellent experience at, Heritage Resort Coorg. We are delighted to know that you have liked the cottages, ambience, food and hospitality.Your appreciation for our staff has already been conveyed to them and they are motivated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2022

One of the better resorts to stay in Coorg. The food and the place is quite good. The only drawback was that the price was too high, considering the facilities provided & due to the peak season. Overall a good place, but not equivalent for the price.

Date of stay: December 2021
Trip type: Travelled as a couple
Thank Senthilrajk11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaushik Bhowal, General Manager at Heritage Resort Coorg, responded to this reviewResponded 12 January 2022

Dear Guest, We are glad to hear that overall you had an excellent experience at, Heritage Resort Coorg. We are delighted to know that you have liked the cottages, ambience, food and hospitality.Your appreciation for our staff has already been conveyed to them and they are motivated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2022

The property location is perfect. The staff is very friendly & helpful. The villas are luxurious & well maintained. We had taken full board meal plan & must say for all 5 days the food was tasty & different. Very comfortable time. The game room is also a good attraction. A perfect place for holiday where you don’t want to do anything.

Date of stay: December 2021
Trip type: Travelled as a couple
Thank Anupam S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaushik Bhowal, General Manager at Heritage Resort Coorg, responded to this reviewResponded 12 January 2022

Dear Guest, We are glad to hear that overall you had an excellent experience at, Heritage Resort Coorg. We are delighted to know that you have liked the cottages, ambience, food and hospitality.Your appreciation for our staff has already been conveyed to them and they are motivated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2022

Excellent place to stay in coorg for families. Location is easy to drive and is easily accessible. The service, right from checkin to check out is excellent. The buffet is good with a good variety and the service in the restaurants too is good. The view from the restaurant is spectacular- can see silhouette of mountains, greenery and small hillocks all around. The cottage is cosy.The infinity pool was well maintained and clean. Overall,a very good experience!

Date of stay: December 2021
Trip type: Travelled with family
Thank nileshnr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaushik Bhowal, General Manager at Heritage Resort Coorg, responded to this reviewResponded 10 January 2022

Dear Guest, We are glad to hear that overall you had an excellent experience at, Heritage Resort Coorg. We are delighted to know that you have liked the cottages, ambience, food and hospitality.Your appreciation for our staff has already been conveyed to them and they are motivated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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