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Reviewed 15 April 2017

The room is very spacious and has a good view and very clean. Breakfast and other food is good and have a lot of variety, but it is more Chinese food. Poolside is spacious as well, and a nice place to relax. It is in walking distance from the local market, and right in front of the cable car. But the staff seems to be new and not well trained yet. They are nice and trying their best, but have limited English ability and internal communication seems to be not good. I have been asked to pay again when another person already paid for my room, and they are adamant that the rooms fees are paid at check-in. So need bit of patience in talking to staff, but other than that, it is a very pleasant place to stay.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank tripowl123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTQuangninh, Người quản lý at Muong Thanh Luxury Quang Ninh Hotel, responded to this reviewResponded 10 August 2018

Dear tripowl123,

Thank you for taking the time to tell us about your experience at the Muong Thanh Luxury Quang Ninh.

I am sorry that your experience did not meet your expectation. Please allow me to express my sincerest apologies.

At Muong Thanh Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Starting for the staff we are working hard in order to provide good training for them. We will especially focus on the aspects that you just mentioned.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Do Dieu Linh (Ms.)
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017 via mobile

I have been here for my business trip and every thing was perfect. The staff is really friendly and helpful. The room was nice, clean with sea view, bath room is too big. Just few minutes from here to the beach or the sea. I can't recommend enough!

Date of stay: March 2017
Trip type: Travelled on business
Thank christinavt04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTQuangNinhManager, Giám đốc quan hệ khách hàng at Muong Thanh Luxury Quang Ninh Hotel, responded to this reviewResponded 4 May 2018

Dear christinavt04,

We would like to thank you for choosing to stay with Muong Thanh Luxury Quang Ninh Hotel during your recent visit to Ha Long and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

Once again we thank you for giving us an opportunity to serve you the best and we look forward to seeing you again to indulge you with more of our Muong Thanh Luxury Quang Ninh hotel.

Best Regards
Ms Do Dieu Linh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2017

Stopped in this hotel for 3 nights hotel is very clean and tidy ,Hotel pool was closed due to refurb ,Theres only 2 bars in this area and are back packers theres a lot of work going on out side the hotel a massive theme park which look like will be lovely when done ,We tried the hotel spar which was nice and we were offered a happy ending after spar of the pretty young girls for a 100 dollars which found funny as been in 5 star hotel ,They told us the wanted to earn extra cash as wages are poor ,So don t let your husbands go there they come out with a smile

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jaffass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyentu2016, Giám đốc quan hệ khách hàng at Muong Thanh Luxury Quang Ninh Hotel, responded to this reviewResponded 7 February 2017

Dear Mr Jaffass,

We very much appreciate your comments regarding your stay at Muong Thanh Luxury Quang Ninh hotel. I will share with our team as this feedback is an encouragement to all of us specially spa team.
We hope your next visit will be as pleasant as the previous one

Sincerely,
Nguyen Tu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016

Spent two nights here and it was an amazing stay, awesome room with great view of this quiet place. The room is spacious, beds are comfortable, even though the A.C. start up quite slow but overall it is amazing.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank TiffanyH2184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyentu2016, Giám đốc quan hệ khách hàng at Muong Thanh Luxury Quang Ninh Hotel, responded to this reviewResponded 7 February 2017

Dear Ms Tiffany H,

Thank you very much for having choosen Muong Thanh Luxury Quang Ninh for your stay in Ha Long as well as for taking the time to share your experience and impression with other travelers.
It is always a pleasure to receive positive feedback, i will share your comments with our team. Iam shure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We hope your next visit will be as pleasant as the previous one

Sincerely,
Nguyen Tu
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2016

We also had our bay cruise cancelled and were booked here, but we kinda liked it. We got a phenomenal top floor room with a view of the bridge, Ferris wheel and the amusement park under construction - fun to look at all these things. The staff was very pleasant too. Now, for westerners, the place has some quirks - certainly there were odd, unused (and never to be used) spaces in our room, ill fitting carpet padding in the halls, a very slow elevator, enormous (and awkward) ballroom spaces, and the bizarre, segregated breakfast room (we thought they were just sparing the Westerners the loudness of the other room, and they were, but they seemed to also have spared us the fresh food making stations). But really, comparing this to a giant western hotel is nonsense! Just enjoy the view.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyentu2016, Giám đốc quan hệ khách hàng at Muong Thanh Luxury Quang Ninh Hotel, responded to this reviewResponded 8 December 2016

Dear Paul J,

Hello from the team at Muong Thanh Luxury Quang Ninh hotel.

I was so glad to read your compliments regarding our room, our elevator and restaurant.
I will definitely convey your comments to my General Manager.Your opinion is very important to us and you have our commitment that we will look carefully into mentioned issues and will try our best to improve the situation.
It was a pleasure to have met you on your short visit and I truly hope that we will see you back soon for a relaxing vacation.

Sincerely,
Nguyen Tu
Guest Relations Manager


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