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Traveller rating
301
157
61
21
14
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All reviews table table room was clean adjoining restaurant visit family beefeater next door pleasant stay good nights sleep cannot fault beefeater restaurant stayed here for nights excellent stay reception staff car park evening meal saturday night carol motherwell
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9 - 14 of 554 reviews
Reviewed 14 November 2022 via mobile

After long days seeing the sights in Glasgow and Edinburgh, coming back to Premier Inn Motherwell always felt like coming back home.

The rooms are relatively spacious and clean, the beds just the right amount of soft, and the hotel always has a lovely clean smell. The real knockout though is their staff. The staff at this location was incredibly friendly and accommodating. They were a wealth of knowledge of what to see and do in and around the Glasgow-Edinburgh corridor and were able to assist with some atypical requests since we were also in town for a wedding in addition to sightseeing.

The location itself is (somewhat) accessible. There are several train stations in the area that will take you to both Glasgow and Edinburgh but the stations are far away enough that it's best to take a cab to these stations. There are several local taxi companies to call and the hotel itself has a direct-to-taxi-company phone.

The only negative was the slow internet access. It is not a terrible enough experience to take away from what was otherwise a pleasant stay. And per the hotel, you can upgrade to faster service for £5 a day. Given we were out most of the day, we did not use this service.

Would definitely recommend this place if you need to stay in Motherwell for any reason.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank ofotsum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 November 2022

Checked in and immediately met with a local (to me Bolton) lady just finished cleaning our room, Caz was lovely very friendly and even left us a little treat in our room, would recommend the Motherwell premier inn to anyone travelling the rooms are very clean and food very good.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Antony W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 November 2022

Stayed here on a short trip to see family, good value for many and very friendly staff. Would definitely stay here again. Carol was very helpful sorting out taxis and suggesting great things to do and see around Glasgow.

Date of stay: November 2022
Trip type: Travelled with family
Thank ryanriordan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 October 2022 via mobile

Great hotel, even had the privilege of meeting the much raved about Carol. The service staff here are a great credit to premier inn.
If you dont get checked in by Carol never fear, the other staff are just as lovely (well almost lol)
Clean rooms, great house keeping and Beefeater attached.
All in a lovely base for work.

Room tip: Request room close to reception if using wifi
Date of stay: October 2022
Trip type: Travelled on business
Thank nathans993
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 October 2022

I was booked to stay in Premier Inn Newhouse, Motherwell for 21 nights as in the area on business. To be honest compared to other Premier Inn's it feels dated but do not judge a book by its cover.

The staff are all excellent at provider customer service in fact I would say the best I've experienced in Premier Inn and I stay in them Sunday to Friday every week around the UK.

But there is one team member who goes above excellent and has to be described as outstandingly exceptional, this is Carol.

For Carol nothing is a problem, she always has a smile, is very welcoming and offers nothing but the best.

Premier Inn should look to Carol when recruiting and training future team members. If every Premier Inn I stayed at had a Carol there would of been a lot more reviews left.

Thanks Carol

Room tip: The attached Beefeater does not have the same exceptional customer service as the Premier Inn
Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 950mtt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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