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Reviewed 31 December 2018 via mobile

3 cheers to Rahul n his team. One of the best in terms of service, u wanna come back to Koolwal Kothi again n again!!!! It is a beautiful place with super efficient staff under Rahul Raj Singh Gehlot who will go all the way to make it a memorable trip for one and all

Date of stay: December 2018
Trip type: Travelled with family
1  Thank Deepika S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 December 2018 via mobile

We spent two nights with a small group in the hotel. It is new renovated, very clean, comfortable with big rooms and silent - it is not so common in India. The pool was cold but clean. The restaurant is good and the breakfast correct. They have internet only at the reception, sometimes was very slow.

Date of stay: December 2018
Trip type: Travelled with friends
1  Thank gizmocica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
varunkhandelwal2019, Public Relations Manager at WelcomHeritage Koolwal Kothi, responded to this reviewResponded 14 December 2018

Thank you for choosing Koolwal Kothi as your choice of stay! I hope you had a wonderful time at the kothi. As for the internet, we apologize for the same as this is not usually the case. Our wifi is strong across the entire hotel. However, during your stay there were elections in Nawalgarh due to which the Internet service providers had shut off their main lines for a day and hence we were active with only our lease line. This is the case when the elections take place for a day or so.

I do hope everything else was as per your satisfaction! We look forward to welcoming you again at Koolwal Kothi!

Regards,

Varun Khandelwal

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Reviewed 1 September 2018

So it was my second trip to this amazingly calm and serene place.
Starting from the stay to, courteous staff to the mouth watering food by the chef, always ready to help you hotel staff, the relaxing massage and the dip in the pool.

Who need a second thought than going to this beauty???

No doubt am coming back again for a longer stay....
Thanks Varun & Priya for being such a wonderful host.

And yeah thanks Rahul Raj for making everything available with such ease.

See you soon Koolwal, very very.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank SushilC39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 September 2018 via mobile

Just returned from koolwal kothi after a 2 day stay with family...absolutely looooved the place! Super hospitality, lovely people and big thanks to the manager, Rahul, for making our stay super comfortable. For anyone planning a visit, opt for the heritage rooms for an authentic experience and don’t miss the laal Maas! Yum yum!

Date of stay: August 2018
Trip type: Travelled with family
1  Thank Naina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 August 2018

We have been staying at this hotel for last 10-12 years and like always I along with a colleague stayed there this week also. But to our shocking surprise the new Manager Mr Rahul raj at the Hotel had continuously issued instructions down the line to announce new rules and regulations for guests, all absolutely against the standard practices and decent services expected from a hotel. ( For example; "No ice cubes to be served in the room, if you do not order drinks from their bar, Swimming pool has not been cleaned for over one month, Gym has not been functional for over 3 months, the taps in bathrooms gives only hot water, even if you open the cold water side and so on).
On enquiry and to lodge the protest, he choose not to meet us and informed us accordingly through hotel staff, saying he has motte pressing works to attend, lie going to temple for his Pooja.
What a way to behave with the long long standing clients that too in hotel industry.
These are the kind of professionals who actually spoil the reputation of tourist destinations affecting the industry.

Room tip: Before booking confirm about the manager, do not ever go to this hotel as long as the new Manager Mr Rahul Raj is there.
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
4  Thank mukeshgupta14616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
varunkhandelwal2014, Guest Relations Manager at WelcomHeritage Koolwal Kothi, responded to this reviewResponded 30 August 2018


Dear Mr Mukesh,

Thank you for your review, we will respond to your every point as below.

1) Regarding the Pool - during your stay, it had been raining very heavily in Nawalgarh due to which the pool was not operational as the PH balance of the water was not maintained. I assure you that the pool is cleaned very regularly and is being used by our guests since several years without any complaints. So is the gym.

2) Mr Rahul is the manager of the hotel and he is present during most times with the guests. He does go to the temple for his pooja and may not have been around that one time but its very rare.

3) Regarding alcohol - like most hotels, we do not permit drinking personal alcohol in public areas like the restaurant or the pool. You are free to drink in your own room and yes, we will provide you with ice and anything else that you may request to be served in your room. The same also extends to food brought from other restaurants on our premises.

We treat our guests with utmost respect and assure them with the best of our services which we have been doing successfully since a decade now.

We value your business and thank you for choosing Koolwal Kothi as your preferred choice of stay since several years. We assure you of top class hospitality that thousands of our guests have experienced over the years.

Yours Sincerely,

Koolwal Kothi Management.

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