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Traveller rating
7,112
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397
150
196
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Reviewed 29 May 2021

Just left "Finest" Resort and we were completely RIPPED OFF! Menus, Photos of food are NOTHING as described. Had to leave the resorts to get edible food. Staff are great but clearly taken advantage of by owners.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank Clarkeydnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Finest Playa Mujeres, responded to this reviewResponded 2 June 2021

Dear guest,
First and foremost, we would like to thank you for choosing Finest Playa Mujeres as your vacation destination and for taking the time to bring your discontent to our attention.
We are very sorry to read that we did not meet your expectations, and we would like to apologize for not being able to transfer the Excellence standards which we are characterized for.
We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep the standards expected by our guests on the highest level, ensuring your satisfaction.
We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2021

Service exceeded expectations. Staff was beyond lovely and happy to help in any way. Food was horrible, complete false advertising compared to menus and photos you will find on website. Room service was bad as well. Left resort to go find a meal so we weren’t hungry.

Date of stay: May 2021
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sophiesaccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Finest Playa Mujeres, responded to this reviewResponded 2 June 2021

Dear guest,
First of all, we would like to thank you for your recent stay at Finest Playa Mujeres and for taking the time to share your feedback with the TripAdvisor readers.
Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants.
We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

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Reviewed 28 May 2021

My husband and I have stayed at a few resorts in Cancun, and this was by far the best! The rooms were super clean, the food was fantastic, and the drinks were made well which is hard to come by at all inclusive resorts. We met our favorite bartender, Cornelio, at the resort and cannot thank him enough for all of his service! 10/10 we would recommend Finest Playa Mujeres and plan on coming back soon!

Date of stay: May 2021
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Thank elderhal000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Finest Playa Mujeres, responded to this reviewResponded 2 June 2021

Dear guest,
First of all, we would like to thank you for your recent stay at Finest Playa Mujeres and for taking the time to share your feedback with other travelers.
It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.
Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues.
We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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Reviewed 28 May 2021

The best hotel! Great service, beautiful landscape, tasty food, comfortable. A lot of pools and jacuzzi, great spa.
Very secured. Properly sanitized.
Good food.
Hope to come back here.
Best wishes to all staff.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank zuzlish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2021

All in all the Finest Playa Mujeres has exceeded my expectations in many ways. We had a very good experience with the Resort and will definitely be going back in some future trips. All the staff there are very courteous and polite which is seldom seen.

Date of stay: May 2021
Review collected in partnership with this hotel
Thank Suzy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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