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Reviews (4,174)
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Reviewed 6 April 2018

My husband and I traveled here for our honeymoon in March and we had the most incredible time. From the moment we stepped out of the taxi we we're treated like VIP's right through getting back in the taxi to return to the airport.
The rooms was spacious, comfortable and very clean.
The food was mostly good, as a pescatarian i found my choices slightly limited, but on the whole everything we ate was tasty.
The staff were excellent, its not very often you spend a week somewhere and every person is friendly, polite and seemed genuinely happy to help.
The pool was dreamy and the beach was beautiful, we got up early most days to watch the sun rise. There was seaweed but it was cleared up early every morning to keep the beach looking picturesque.
I have to mention, one of the highlights of our whole trip was the lovely Ruben in the marketplace at breakfast. He was friendly, attentive and so funny, he made breakfast our favourite meal of the every day, even if we did leave a little tipsy and full of mimosas!!
It really was a very special trip and we hope to return soon!

Room Tip: Recommend the preference rooms, worth the extra money
  • Stayed: March 2018, travelled as a couple
    • Value
    • Service
1  Thank HollyWin92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel C, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort, responded to this reviewResponded 21 April 2018

Dear HollyWin92,

Thank you so much for sharing on TripAdvisor the details of your amazing honeymoon trip at Secrets Playa Mujeres Golf & Spa Resort with your husband. We are really happy to see that you enjoyed our kind and friendly service, as well our comfortable suites, the delicious food of our all-inclusive restaurants, our high quality facilities and warm attention of our staff. We cant wait to have you back at our all-inclusive and adults only resort in the Mexican Caribbean to celebrate your 1st anniversary or any other occasion.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

If your in your 30's/40's looking to get away from work and or kids, this is your perfect place. It was our second time here, and we will continue to come back. Adults only make this place really peaceful. Morning poolside is chill with some refreshing morning cocktails (my fav is the Cabana). Followed by your choice of pool aerobics and pool Zumba, both offer a nice warm out to your day while having fun and meeting people. Lunchtime poolside is honestly the most fresh and amazing food, they switch from Mexican to American on different days and its really a hidden quality of the resort! I would recommend the Bike Tour at 9:30am, light ride through so beautiful scenery ending with a surprise you wouldn't expect to see ( I wont ruin it for you, must go for yourself). Pool Volleyball another fun time to meet and mingle while being competitive at the same time, we played almost daily! The Entertainment Team is truly the bread and butter of this resort! They are hardworking, fun, and personable, we have made friends with may of the staff and will continue to keep in touch, they make you feel like family! Shout out to Ivan, Tomas, Elizabeth, Ricardo, Alberto, and Sexy Ross! They are a fun group of people they keep you laughing for days! The pool waiters and waitress ( Susy we love you) work there butts off bringing you drinks, they get to know you and remember what you like and even surprise you with something new you wouldn't expect. The bartenders poolside hustle and craft some fun cocktails and the fruit is so fresh they provide as a garnish! The memories made here will last us a lifetime of happiness. We spent Easter here and never had more fun, between bunny decorating and an egg hunt, there was never a dull moment to enjoy! On Sunday nights they have a Mexican family Style fiesta poolside that you wont want to miss, some of the best Mexican food you could eat included with real authentic entertainment, a nice break from the American party and or dining. Now let me tell you how fantastic the spa is, please make this a priority! Even just a day pass to enjoy the hydro therapy is worth it! We were lucky enough to get a couples massage for a good deal, and then enjoy the hydro therapy pool a second time, revives and refreshes you to keep enjoying the sun and drinks. The Gym is a little small and warm for my liking but it does the job for a light work out, Hulk is very helpful and nice on the eye! The Golf, well you just cant go wrong, brings some extra balls because the wind will grab it from ya, beautiful course and amedidites, try the Margarita from the bar cart! The watersport guys know there stuff, they will show you a good time! The beach is clean and beautiful, the bar swings are so fun to grab some shade! The overall all resort is beyond clean and tranquil. Huge props to the grounds keepers for keeping up with such beautiful landscape in the heat! I honestly could keep sharing so much more, but I do truly mean this is a great place and worth the extra $ for it. The dining is 5 star as well, well portioned meals that are high end food, if people have a problem with it they are just delusional. This place is a perfect mix of Relaxation and Party. We are a very active couple so we naturally were drawn to every activity available but did take time to breath and enjoy calmness of the resort and re-connect the love we have for each other! Thank You to the entire Staff at Secrets Playa Mujeres for making this a real vacation!

Room Tip: Garden View or Ocean view, you really cant go wrong
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank jenkosar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Had a great time. Resort was clean staff were very friendly rooms were cleaned well everyday. Preferred club and all restaurant foods were excellent. Beach access was easy and all amenities were excellent. Pool side and bars were clean and we'll staffed. Daily and nightly entertainment was outstanding.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rjsstick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel C, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort, responded to this reviewResponded 19 April 2018

Dear rjsstick,

Thank you so much for sharing on TripAdvisor the details of your excellent vacation at Secrets Playa Mujeres Golf & Spa Resort. We are very glad to know that you enjoyed very much the kind and friendly attention of our staff, comfortable and clean suites, besides the benefits of our Preferred Club and the delicious food of our all-inclusive restaurants. It is also wonderful to see that you enjoyed our nightly entertainment activities. Thank you so much for your kind words and hope we have the honor of welcome you again.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This was a beautiful resort nestled in a secluded area. It's right next to Dreams and they share facilities. We never tried going to Dreams because there are kids there and our vacation is an escape from kids lol. Now the entertainment is awesome from Carlos and Ulises doing some bingo to tequila tasting to just about anything to keep everyone engaged. The mariachi band has an amazing female singer and one gets serenaded while eating lunch at the Oceana.
Now for the food, the reason I only gave this a 4 star is because of the food. Although I did enjoy all the food I ate at the Oceana (seafood restaurant) , the other restaurant were just so-so. The breakfast buffet was ok although I didn't think they had as much variety than the Secrets Maroma and Akumal. The Himitsu (japanese fusion) didn't really serve sashimi correctly though I am glad our waiter Carlos made sure that we were happy and satisfied with our meal. Seaside Grill was ok though they served us very thin ribeye for dinner and undercooked pork ribs for lunch that was just slathered with bbq sauce. Also, we arrived late Thursday night and we ordered room service which was very disappointing. The food were all cold when it got to us. I get it that maybe the place where they make it is far but they could've used warming plates or something to keep the temperature.
The beach is awesome! It is away from any public beach so it's just people that are staying at Secrets and Dreams that are using it which makes it easy to find a chair which you may have to because the pool side gets so packed. Make sure you wake up early and save a spot with your stuff on it. Drinks of course were never a problem. Always good and always available.
For those that want to venture out of the resort to say walk around Cancun, the only way to do this is to take a taxi out of the resort because the resort is inside a gated community.
Would we go back? probably not because there are other Secrets in Mexico to go to.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank jenlikestotravelNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel C, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort, responded to this reviewResponded 23 April 2018

Dear jenlikestotravelNj,

Thank you very much for share on the website of TripAdvisor how much you enjoyed your vacation at our beautiful resort with great entertainment. We are very happy to know that you enjoyed the lovely beach, amazing infinity pool and cold drinks at Secrets Playa Mujeres Golf & Spa Resort. As you kindly mentioned, all our guests have free access to all services and facilities of our sister resort Dreams Playa Mujeres, this exclusive exchange privileges includes bars, restaurants and areas, so you will have around 20 restaurants to choose from and besides our 24 hour room service. Please let us know if you have another question or doubt.

Kind regards,

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Reviewed 4 April 2018 via mobile

To start We bought a swim out room and when we arrive they didn't have any so we were put in a standard room with no special treatment, more of an it is what it is, not a good start. The staff was great besides DAVID who works at the front welcome center, DAVID will repeatedly lie to you and try and be your friend. Constant deception rather than just being upfront on cost, travel times and a introduction to the premier club which isn't anything but a time share scam where they tell you 1.5 hours of your time for various gifts "you receive 1, another lie" take almost 3 hours of your time where they explain nothing while pretending to befriend you then in the last 15 minutes scribbling on a paper numbers and ask you for $27,000.00 with no paper work or brochure explaining any terms and practically won't let you leave. You pay good money to go and relax and enjoy yourself but every corner you turn there's someone trying to scam you. It's quite sad. The food was ok to say the least, if you like Mexican food well you won't find anything here. We've been to many resorts and the food is usually amazing, this is not one of them. The only saving grace is that Dreams is next door, a much nicer resort with better amenities for children, yes children they get it better than the adults. The restaurants look fancy but that's about where it stops. The best food we had was room service. If you want a spot at the pool, people wake up at 7am and run out to put something on a chair then go back to sleep. The beach was nice but we often go to sandals and would recommend over secrets any day. 50% of the expensive tequila tastes swapped with well tequila. Once again beware of DAVID THE LIAR! Most of the other staff great!

Stayed: April 2018, travelled as a couple
3  Thank Alienseed2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel C, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Alienseed2,

Thank you so much for sharing on TripAdvisor the details of your vacation at our all-inclusive and adults only resort in the Mexican Caribbean. We are very glad to know that you enjoyed our kind and the friendly service, plus our beautiful beach with white sand and blue water, the delicious food of our 24 hours room service. We sincerely apologize if there were any shortcomings in our end, your remarks are truly valuable for us. Again, thank you for sharing your experience and we hope to have the honor of welcome you again so you can enjoy the amazing vacation that you deserve.

Kind regards,

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