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“Villa Del Palmar”

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #4 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed 2 February 2017 via mobile

We just spent 5 days here. The rooms were great, the staff wonderful and the food was good. Only bad thing was we didn't take clothes to dress for dinner so couldn't eat at two of the restaurants. Will definitely be back.

Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (4,180)
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656 - 660 of 4,180 reviews

Reviewed 1 February 2017

Visited here last week. Our room was spacious with a full kitchen and washer/dryer. It was kept very clean. Highly recommend the steak house and Japanese restaurant. Wi fi is $10 per day per device so that is archaic. Isla Mujeres is close by and makes for a nice day trip. Not a large place and not a lot of activities for kids. The sales pitch went well over 90 minutes so expect that. Go all inclusive as meals are very pricey otherwise.

  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ShariMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 3 February 2017

Dear Valued Guest ShariMichigan,

Thank you for your review. We take great pride is our very spacious suites and are pleased that you found them to be so accommodating.

We are 100 percent committed to making every vacation a memorable excellent time.

We hope to have you return one day soon. We would love to be "su casa" in Cancun. It would be our pleasure to welcome you and your family back.

Kind regards,

Gabriela U. Galicia
Communications Manager
Villa del Palmar Cancun Luxury Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2017

This is a lovely resort property out of the downtown area. It's family friendly. The restaurants offer imaginative menus with specialized cocktails. There are plenty of pools and Jacuzzis. The best part is the service -- everyone from check-in through wait staff through entertainers were wonderful.

The dance band was wonderful as were the strolling Cuban musicians who played for guests around the pool and in restaurants.

We had spectacular service from all of the staff -- can't remember everyone, but I can remember Jorge who taught a dance lesson; Danielle, the concierge who helped with our room arrangements; and Carlos, night manager who helped with some business needs at 2 am and 4 am!

It's a family friendly resort which has pros and cons. You don't find rowdy crowds of young singles -- which is nice. And there are pools and Jacuzzis designated for kids' use. There were only a handful of infractions. And the kids (at least when we were there) were well-behaved.

We chose the all-inclusive option. If you do, make sure you understand exactly what is included -- for example most mixed drinks (cocktails) are, but only a glass of the "house" wine is included.

If you go, keep in mind this is to a large extent a time-share property. Many folks come there on a very cheap rate for the all inclusive experience with the commitment they will take a tour of the property and listen to a sales presentation. Personally, I think if they don't have some intention of buying they shouldn't take advantage of the offer. So you will see little groups of people trudging up and down on the sales tour from morning to night. Also, they will offer you "free" stuff if you will listen to the sales pitch. Again, if you have some interest in buying a time-share then it might be worth your while.

If you happen to have business needs while you are on vacation don't expect the type of understanding or accommodation you would normally get at a hotel -- this is a vacation resort. The "hospitality suite" does have a couple of computers and a printer, but also has a pool table and showers so there is no privacy or the typical business-oriented amenities. Again--it's a resort. So what do you expect?

We spent 4 nights/5 days in January 2107 and booked the trip through Costco Travel.

Room Tip: Pay a little more for an ocean view room with a balcony and hammock! It's lovely.
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  • Stayed: January 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Alice I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 12 February 2017

Dear Valued Guest Ms Alice I.,


Thank you for the excellent review and most gracious praise of our facilities and how much you enjoyed being here. Your kind recognition of the spectacular service you received from so many of our colleagues is greatly appreciated. Your generous praise will be shared.

We are honored to have served you so well and thank you for so generously recognizing activities that added to the enjoyment of your vacation with us.

We look forward to the opportunity of serving you again. We remain 100 percent committed to excellence and appreciate the praise and if need be, any opportunity to train or improve.

Kind regards,

Gabriela U. Galicia
Communications Manager
Villa del Palmar Cancun Luxury Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2017

Smooth, quick check-in. We arrived early and our 1 bedroom suite was ready. Room was spacious, modern and clean....We especially enjoyed the hammock on the balcony! We did the all-inclusive and felt it was well worth it. The restaurants were all fantastic, especially the steak restaurant. Make sure to get the guacamole made table side at Zama! The waiters on the beach were so attentive - we never had to wait for a drink. We ordered room service for breakfast every morning and couldn't believe how fast it arrived - usually within 15-20 mins. EVERY staff member at the resort were extremely friendly and happy....made us feel welcome at all times.
One day it was raining off and on...they had placed umbrellas by the elevator to use....small detail, but greatly appreciated.
Highly recommended.....we can't wait to return!!!

  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Hagaphus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 3 February 2017

Dear Valued Guest Hagaphus,

Warm Greetings from Cancun! We appreciate you choosing us as your vacation destination and are delighted with your excellent review.

It will be my honor to share with our dedicated colleagues that contributed to the excellence of your stay; your generous praise of their service. Your kind words and gracious praise are rejuvenating.

Thank you for so graciously sharing your enjoyment of our beach, pools, and your room.

We look forward to having you return to "su casa". It will be our pleasure to welcome you back and serve you again.

Sincerely yours,

Gabriela U. Galicia
Communications Manager
Villa del Palmar Cancun Beach Resort & Spa

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Reviewed 31 January 2017

Upon arriving the place was beautiful! but we already knew the timeshare was about to come so we told them straight up we were not interested. They tried but we were firm and they let us go to our room. When we got to the room there were dirty cups and dishes by our entrance and when we walked to the balcony there were chips tossed everywhere...Not sure if they just cleaned in a hurry but it seemed like it. Our biggest complaint is there is absolutely no entertainment by the pool. No games, no music no nothing! It was so boring. I mean atleast some music. There was a speaker by the pool that some guest where trying to hook their phones up to play music but it was very low. They also said there would be entertainment at night. The two nights we went and sat outside it was 10 pm and the dance show never happened. The only cute thing they had a night was a small farmers market where they sold trinkets. This place is very nice. yes, very relaxing but sometimes you want to do other things since this hotel is very far from anything. Actually it is close to Isla mujueres. but if you want to relax to silence and just nothing. Come here. I do suggest to the hotel to add more things for the guest to do.

  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank franbu84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 3 February 2017

Dear Valued Guest Franbu84,

We thank you for your review. What you describe is clearly not a reflection of the paramount value we place on cleanliness and we apologize.

We are committed to delivering excellence from the moment you arrive to your departure. For this reason, we have implemented having a manager stationed in the lobby so that our guests may have easy access should there be any need.

Our hope is to always deliver an excellent vacation for each and every guest.

We have added to our entertainment program, including Salsa lessons and bands that reflect local culture. We also have entertainment on our pool deck. We are disappointed that you missed many of the planned activities and music we have.

While we are not the "hotel zone", many of our guests enjoy both. They travel there and return here for the safety and tranquility they can count on.

Serving you and providing wonderful memories is our passion. It is always disheartening when we fail at this mission; but our resolve to deliver exceptional hospitality remains strong. We thank you for choosing us as your vacation destination. It is always an honor.

Sincerely yours,

Gabriela U. Galicia
Communications Manager
Villa del Palmar Cancun Luxury Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
Price Range: ₹ 8,394 - ₹ 31,169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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