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Pryncess

One Location

4.0 of 5 bubblesReviewed 3 weeks ago
I would highly recommend this resort! It’s perfect for families. Everything you need is at the resort and we didn’t have to leave. The only reason I gave it 4/5 is due to how slow service is and how we were welcomed (there was no tour of the grounds). However the food was good with the Gucho (Brazilian) and Fusion (Asian) restaurant being the best. There were shows every night (African Acrobats the fav), a dolphinarium on site (you can ride the dolphins at an additional cost), and the entertainment team had plenty activities to keep us busy all day (Shout Out to Jackie, Roberto, Eduardo, and the bike tour guides!)
Date of stay: June 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (7,776)
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Traveller rating
5,238
1,312
624
311
291
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81 - 86 of 7,776 reviews
Reviewed 4 weeks ago

Beautiful property, great staff including Juan B.B. Juan greeted us at the drop off area, gave us a quick tour and was available throughout or stay including picking up our bags at checkout time. The food and service were excellent, clean and inviting. We'd go again and will.

David

Date of stay: June 2024
  • Trip type: Travelled as a couple
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1  Thank Connector57151541983
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samuel Castellanos García, Other at Dreams Playa Mujeres Golf & Spa Resort, responded to this reviewResponded 1 week ago

Dear Connector57151541983,


Thank you so much for sharing the review of your fantastic vacation at Dreams Playa Mujeres Golf & Spa Resort, it is fantastic to read that you had such a great experience at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our clean facilities, attentive staff, and delicious food. Thank you so much for your review and we hope to please have the honor of receiving you again.

Warm regards,
Samuel Castellanos
eConcierge

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Reviewed 4 weeks ago

Family visited here 2 years ago. Liked it so much we returned. Not disappointed. Beautiful setting. Pool!!

Date of stay: June 2024
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Review collected in partnership with Hyatt Hotels
Thank Linda N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Beautiful florals and excellent staff! Entertainment was first class! Dolphin expirence on site was a great bonus, no need to leave the resort

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hyatt Hotels
Thank markcardille
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samuel Castellanos García, Other at Dreams Playa Mujeres Golf & Spa Resort, responded to this reviewResponded 2 weeks ago

Dear markcardille,

Thank you for sharing the review of your excellent family vacation at Dreams Playa Mujeres Golf & Spa Resort, we are very happy to read that you enjoyed your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our first class Dreams Entertainment team. Thank you so much for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve.

Warm regards,
Samuel Castellanos
eConcierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Trip was a good time to visit with friends and family. Transportation process from the airport to resort was horrible. Resort was in good condition and had good options. Swim up bars were the most fun.

Date of stay: June 2024
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with Hyatt Hotels
Thank Brian M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

This was the dream "no-worries" relaxing, all-inclusive vacation. Food was excellent, and staff was extremely friendly and helpful. This was my second stay at this resort, and it seems to get better with each stay.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank lgershman2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samuel Castellanos García, Other at Dreams Playa Mujeres Golf & Spa Resort, responded to this reviewResponded 2 weeks ago

Dear lgershman2019,

Thank you for sharing the review of your excellent and relaxing second vacation at Dreams Playa Mujeres Golf & Spa Resort, we are very happy to read that you once again enjoyed your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, thanks to our excellent food, and helpful staff. Thank you so much for your review and we hope that you please decide to return for the third time so we can provide you the excellent vacation that you deserve.

Warm regards,
Samuel Castellanos
eConcierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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