This resort needs a complete management overhaul.
The room we had was fantastic. Huge living area, connecting bedroom to the kids etc, but there are a lot of negatives.
1. The whole resort felt like it was closed. It practically was, due to renovations in another wing.
2. The restaurant was running on a bare minimum and almost everything we ordered on the menu was out of stock.
Only one bottle of wine was available on the whole wine list
They only had one desert left. Fried banana.
We asked for gelato from the gelato bar.... 2 chocolate and 2 mango please.
They only had 1 scoop of chocolate left in the whole resort...
3. The minimart didn't even stock milk that was in date. We waited 3 days for fresh milk to be delivered.
4. We ran out of tea bags in our room, so we called Housekeeping to bring some up.
45 mins later, after a second call there was a knock on the door with a waiter and 4
tea bags asking us to sign a bill for 54 baht !!
Its due to the restaurant being managed separately by another company not owned by the resort. But we called housekeeping...not the restaurant.
It shouldn't have mattered where we called. You don't get charged for tea bags that have run out in your room.
5. The front desk staff are thick.
We asked to be taken down to the nearby Canal village area so the kids could ride an elephant. When the bus arrives, we hop on and the driver starts driving out of the Laguna area to take us on a jungle trek with elephants. Not what we asked for and not ideal for a 3 & 5 year old.
- Official Description (provided by the hotel):
- Allamanda Laguna Phuket: Ideally situated on Bang Tao Beach,the resort enjoys the wonderful tropical environment of Laguna Phuket integrated resort. All apartments overlook the golf club's scenic fairways and the resort's shimmering swimming pools. Just 20 minutes drive from the airport, Phuket Town and Patong Beach. Ideal for long staying guests or family holidays. ... more less
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- Also Known As:
- Allamanda Laguna Phuket Hotel Thalang
- Allamanda Laguna Phuket Cherngtalay
- Allamanda Laguna Phuket Hotel Cherngtalay
- Allamanda Laguna Phuket Choeng Thale