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All reviews water slides kids world kids club champions bar upgraded to a suite family hotel pool area breakfast buffet family mart kids activities an upgrade a ground floor room hotel is great great pool tuk tuk beach resort swim up bar
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Reviewed 24 September 2018 via mobile

Our kids enjoy to stay, especially my daughter. Breakfast is also nice and Chef Kai is so welcoming person. Pool is pretty good with foam party and slider. The thing that need to improve is something about dust from construction and kids club. ;)

Date of stay: September 2018
Trip type: Travelled with family
Thank arthitj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre H, General Manager at Novotel Phuket Surin Beach Resort, responded to this reviewResponded 28 September 2018

Dear Arthit J,
Thank you for sharing your review online. It is a pleasure reading how much you have enjoyed the swimming pool, the breakfast as well as the warm services from our Heartists, especially Chef Kai. Our Heartists have a passion to delight our guests and I’m glad to read that we have successfully contributed to create memorable holidays. We also appreciate your recommendation the kids club that we’ll take into account for further improvement as we strive toward excellence. We will look forward to welcoming you back in the near future.
Warmest regards,
Alexandre H.

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Reviewed 23 September 2018

stayed here for 4 nights in a family suite with direct access to the pool. Reviews about renovation disturbances was not an issue for us. Guess the piling works at construction site next door were done by now. The room was great with kids friendly linens in the separate kids room. There were also two special kids toiletries pouches for my two younger ones. Fresh fruits was sitting in the room when we arrived. Son was immediately glued to the playstation in the kids room. (we don't own one at home btw)

The room is comfortable, the pool was great, the slides are awesome fun everyday. As we were there during the low season, it wasn't really crowded. The rain did not dampened our spirits. Staff at Novotel were all friendly and eager to help when requested. There was a foam party in the pool on Wed afternoon and the kids had lots of fun. Breakfast are good with some variety. We were more looking forward to lunch and dinner where we went in search of local restaurants in the 7 seater Toyota Fortuner we rented. Beach play was limited to just 1 afternoon as there were rain on 3 out of the 5 days we were there. The beach is a 10min walk away (with kids) but I drove instead. There are nearby restaurant and massage just outside the resort so its convenient. If you are travelling with kids who loves water / pool play, Novotel is a good option to consider.

Room tip: ground floor pool access was our choice.
Date of stay: September 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 1973AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre H, General Manager at Novotel Phuket Surin Beach Resort, responded to this reviewResponded 28 September 2018

Dear A K,
Thank you very much for choosing to stay with us at Novotel Phuket Surin during your recent vacation in Thailand.
I am delighted to hear how much you enjoyed the best experience at our resort and appreciate your compliment on our food, family suite with kids amenities, the pool, the resort location as well as our professional team members. I will definitely share your great feedback with my team and I believe they would be very proud to know that their efforts reached your expectations.
Once again, we are looking forward to having you back to your favorite place in Phuket for the next memorable experience soon!
Warm regards,
Alexandre Huet

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Reviewed 19 September 2018 via mobile

I stayed here last year whilst visiting with a friend and with all the facilities they have for children I just knew my son would love it, so this year while we had family visiting us in Krabi that wanting to see Phuket for a weekend chose to stay here again. And what a great weekend we had.
We had two Double Deluxe rooms which were situated on the ground floor with our patio area facing the kids swimming pool and Boardwalk Bar, so perfect for us to relax and enjoy a drink or two and be able to keep an eye on my son in the pool at all times.
The facilities for the kids are excellent, ranging from the swimming pool with two slides, water polo and foam parties, Kids World which is a supervised indoor play area with a Ball Pit, XBOX, PS4, computers, DVDs, Lego and numerous other toys. Daily activities such as treasure hunts, face painting, cup cake decorating and Gel candle making to a kids cinema where they show 3 kids movies/cartoons a day at set times. They even have an Ice lolly hotline phone where you can pick up the phone and order an ice lolly that is delivered to your sun-bed around the pool.
My son who is 9 really did have a great time and made lots of friends during our stay. It also gave my wife, myself and our visiting family some real quality time together knowing he was safe and having fun.
As well as the kids swimming pool they also have a very large adult pool which is lovely as it meanders around twisting and turning under bridges and through trees and palms making a morning swim a very relaxing affair indeed.
We chose to go bed and breakfast and what a great decision it was too, the Buffet breakfast they offer is one of the best I have had at a hotel with so many options on offer it is hard to choose what to go for first. They have a good selection of hot dishes that vary day by day and an equally good selection of cold. You can also order a fresh noodle soup made to your liking as well as fresh made omelettes. They also have a pancake section, your usual cereals with dried fruits and plenty of yoghurts, fruit cocktails, pastries and a large selection of fresh fruits all of which are extremely lovely.
We also tried their in-house restaurant one night which was all very nice but the hotel is in easy walking distance to other restaurants if you fancy heading out instead.
Situated on Surin Beach it is not to far to drive to other neighboring beaches, shopping centers and the many other attractions Phuket has to offer.
Would highly recommend this Novotel especially if you have children and we will definitely be seeing you again.

Date of stay: August 2018
Trip type: Travelled with family
Thank Eltelsergio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre H, General Manager at Novotel Phuket Surin Beach Resort, responded to this reviewResponded 26 September 2018

Dear Eltelsergio,
Thank you for your wonderful feedback. We love reading how much you and your family have enjoyed your stay at the Resort, should it be for the kids activities, swimming pool with water slide, restaurant, the comfort of room, the breakfast, but most importantly for the dedicated attention from our Heartists. As our team has a passion to delight our guests and I’m glad to read that we have successfully contributed to create memorable holidays.
We definitely look forward to welcoming you back.
Kind regards,
Alexandre H.
General Manager

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Reviewed 18 September 2018

Surin is not the place it once was - with many of the beach clubs and on-shore bars now non-existent... leaving a large wasteland between the sand and the resort. The Novotels Surin Resort is the right spot if you have a young family in tow (as we did). The kids activities, waterslides, friendly staff and kids-eat-free promotions made for a great stay. The vibe around the pool bar needs addressing - lacking just that - vibe. And whilst the 2 for 1 cocktails during happy hour and strong Long Island Ice Teas dangle a carrot - better value can be sought closer to Bang-tao. The improvements/construction to much of the resort was largely invisible and we were not disturbed by any noise pollution. I would suggest asking for a ground level room - to make entry to the pool and amenities far easier - otherwise you are making a large detour around the back of the site to enter you room each time. Don't let the resort organise transfers to and from the airport they'll sting you 1600Thai B each trip (should be 900 Thai B). Catch ya.

Room tip: Fam Friendly
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Critic36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre H, General Manager at Novotel Phuket Surin Beach Resort, responded to this reviewResponded 26 September 2018

Dear Critic36,
It is a pleasure reading how much you have enjoyed you family holiday at Novotel Phuket Surin
I am delighted to hear how much you enjoyed your experience at our resort and appreciate your compliment on kids activities, swimming pool, breakfast, resort location as well as our lovely team members!
We look forward welcoming you again in the near future.
Warm regards,

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Reviewed 13 September 2018

This is everything you see in the photos! It was fabulous. Kids loved the water slide, pools, kids club activities, cinema and free popcorn and the free Popsicle hotline.
Breakfast was fabulous (and included) with an amazing array. We could easily walk to the beach and enjoy local street foods, plus there was a free shuttle to Patong which was greatly appreciated. Staff were friendly and accomodating. We had room service one night and a night at the bar playing pool. This place was very clean.
I thought the price was very reasonable for the family suite considering what was included. You want to watch the 'add ons'. Its very tempting to eat in, buy cocktails at the pool bar and generally just make life easy. But it all adds up. This is no fault of the Novotel. They just make it so easy.

Room tip: With very young children we liked being on the second floor above the pool, so they couldn't run straight into the pool.
Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank windymike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre H, General Manager at Novotel Phuket Surin Beach Resort, responded to this reviewResponded 17 September 2018

Dear windymike,
Thank you for sharing your feedbacks further to your stay with us.
I am delighted to hear how much you enjoyed your experience at our resort and appreciate your compliment on kids activities, swimming pool, breakfast, resort location as well as our lovely team members!
We look forward welcoming you again in the near future.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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