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“Great Service”

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Renaissance Phuket Resort & Spa
Ranked #1 of 15 Hotels in Mai Khao
Certificate of Excellence
Reviewed 4 weeks ago

This was our second time at this resort. The reason why we came back was the service and the breakfast which is one off the best you'll ever find. However I don't think we will return again. The resort is looking very tired, our room had huge cracks in the walls. The service was good but not as it was a few years ago, that extra little bit, for example the last time we were here, there was something different in our room every night, one night chocolate the next it was something else,which made us feel special, there was nothing of that this time. Also the beach was polluted. plastic bottles,polystyrene you name it, It was very disheartening.Again we were unable to swim due to the swells.
Sorry Renaissance I don't think we will return. :(

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank n-opp-1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sander_Looijen, General Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear n-opp-1e

Thank you for returning to the Renaissance Phuket Resort & Spa.

Thank you also for leaving your comments on the service and the breakfast. It is disappointing however to be reading that your second stay wasn't as memorable as your first visit.

We have an extensive maintenance and upkeep program in place and that you nevertheless felt this wasn't up to standard is disappointing to know.

I have personally inspected your room and acknowledge that the walls should have been in better shape, we have rectified this issue immediately.

We very much would hope to welcome you back again a next time and if you consider to do so then please do not hesitate to reach out directly at sander.looijen@renaissancehotels.com.

Hopefully until sometime soon again.

Sander Looijen
General Manager
Renaissance Phuket Resort & Spa

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29 - 33 of 2,992 reviews

Reviewed 5 weeks ago via mobile

We had a lovely holiday in this beautiful resort. The staff were very friendly and hospitable from the moment we checked in till we departed. The room was lovely, however thought that the Housekeeping would have been able to do a better job. Nevertheless it was a lovely stay and relaxing holiday for us!

Stayed: October 2016, travelled as a couple
1  Thank Alex W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sander_Looijen, General Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Alex

Thank you for the review, it is wonderful to know that you have enjoyed our Thai hospitality, something we indeed pride ourselves with.

Thank you also for your comments on the improvement areas and I will ensure to personally look into this.

We look forward welcoming you back again a next time.,

Until then

Sander Looijen
General Manager
Renaissance Phuket Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

This is my second stay at this resort. First time Aug 2016 and this time Aug 2017 for my Birthday. I usually like to try new hotels when on holiday, so last year I visited other 5 star hotels in the Mai Khao area to see them myself and also this year researched more and read hundreds of reviews to find another nice 5 star resort, however I came back to the Renaissance...this resort comparing to other Phuket top 5 star hotels, has a newer fresh look with a modern contemporary design and very relaxing atmosphere, located in a higher class part of Phuket away from crowded Patong with easy access to everything you need nearby and very close to the International airport. The staff are definitely the factor that make this resort exceptional. Upon arrival they have a very pleasant warm and welcoming check-in process, and make every single guest feel welcome. Let’s start with Sky, the hotel Navigator who is for sure the star of the show. You can rely on her unbiased recommendation on everything you need to know about Phuket, e.g. tours, shopping places, markets, restaurants, beaches… At the front desk I met Hall, Lillie and Pablo who were extremely helpful with every single need/inquiry we had. In the restaurants Jasmin and Aod were surely making your visit a memorable time. Special Thanks to the fine Cocktails by Phil –the cool Guy-. And last but not least, in the Kids Club Neena was so sweet, kind and caring that unlike most other holidays, we left our little one at her care with peace of mind. My little one keeps talking about her even now after a few weeks. Many Thanks Neena! I should also mention and Thank the general manager of this resort, Sander who is in my opinion is one of the most successful managers in this business. He is everyday everywhere…encouraging and couching the staff and having one to one chat with every single guest in the resort, make sure they are completely happy with their stay, which in day and age is priceless.
Genuine smile and care cannot be pretended, it has to come from heart… You nailed it again Renaissance Phuket Team! THANKS AGAIN!

Room Tip: If large family ask for two rooms with interconnected door.
See more room tips
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank FrequentTraveller666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sander_Looijen, General Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear FrequentTraveller666

Thank you very much for your review! It is super exciting that once again we have been able to deliver on our promise of providing memorable experiences.

It is always nice when guests return to our resort and have a great time

Thank you also for leaving all the kind comments about our team, I am indeed proud of the countless great ambassadors we have working here and I will make sure to share your review and forward your appreciation.

We very much look forward welcoming you back again a next time, please do not hesitate to reach out in case you like do so.

Until then

Sander Looijen
General Manager
Renaissance Phuket Resort & Spa

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Reviewed 16 September 2017

The star factor of this place would be the amazing service. From the moment we arrived at the property to checking out, the staff were nothing but welcoming, kind and helpful. We had to wait about 6 hours after checking out before we headed to the airport and the staff kindly let us hang around the property and continued to offer us complimentary wifi. Further, after checking out I had unknowingly left my iphone charger in the hotel room and housekeeping got one of the frontline staff to deliver it to me. They also went out of their way to find and provide us with a universal travel adapter when we requested for one even after checking out.

The rooms are very spacious with a balcony and an additional sofa which is large enough for an adult to sleep on (so a third person could easily join in). The king sized bed is also extremely comfortable and the sheets were very clean. The toilet was also very spacious with a separate shower and bathtub. The bathtub was also functioning very well and there was plenty of hot water.

The breakfast buffet had a wide variety and was of very good quality. I had no qualms about paying SGD 30+ every morning for it. Lots of bread, cured meats, vegetarian options, fruit, smoothies, eggs benedict, and truly delightful desserts.

Although the hotel spa could be quite pricey, there is what i believe to be a 3rd party vendor within the property offering massages at a very good price (about SGD 20). Its like an open air hut facing the beach which makes it very relaxing and enjoyable.

One of the only two issues observed is that there is not much to do in the area so you will end up spending on room service a lot. However this was not an issue for me as my intention was to find a very quiet and comfortable hotel to just relax in and not have to move around. The other is that there are a lot of flies and mosquitos, but this is due to the fact that there is so much pretty greenery and water features on the property. This wouldn't be a huge issue if you just bring along some insect repellent, which they also provide in the hotel rooms (can't remember if it was chargeable).

Another small gesture which also made my stay a lot more pleasant was that everywhere we sat, be it by the beach, pool, or lounge, the staff always brought us complimentary iced water and cold towels and asked us to let them know if we needed anything else. It made us feel very special and well taken care of as hotel guests.

Overall, it was a very very pleasant short getaway and I will definitely be back here again.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sander_Looijen, General Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 5 weeks ago

Dear Heather

It is great know that you have enjoyed a calm relaxing and experience, exactly what our hotel is all about.

Thank you for highlighting the breakfast offering, something we indeed pride ourselves with and get nothing but raving comments from our guests.

Great also to know that the team around the pool has been able to impress with their service, I will make sure to forward your kind comments.

We are already looking forward welcoming you back a next time again.

Until then

Sander Looijen
General Manager
Renaissance Phuket Resort & Spa

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Reviewed 16 September 2017 via mobile

Stayed here for 4 nights. Peaceful hotel with a nice private beach (a violent one given the weather conditions). Kids pool was great as well. My kids enjoyed it a lot. Special thanks to Samak for helping us with the rooms. The gym was well equipped as well. Food was good, wish the international restaurant had more choices. Rooms were very good.

Stayed: September 2017, travelled with family
Thank ramesh b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sander_Looijen, General Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 5 weeks ago

Dear Ramash

Thank you for sharing your experience here on TripAdvisor.

We are excited that you had a happy stay. I will make sure to send my appreciation to Khun Samak for a job well done.

We look forward welcoming you back a next time again.

Until then

Sander Looijen
General Manager
Renaissance Phuket Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Phuket Resort & Spa

Address: 555, Moo 3, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mai Khao
#1 Luxury Hotel in Mai Khao
#1 Spa Hotel in Mai Khao
#2 Business Hotel in Mai Khao
#2 Romantic Hotel in Mai Khao
#3 Family Hotel in Mai Khao
Price Range: ₹ 8,470 - ₹ 33,162 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Phuket Resort & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel, offers privacy and is only 15 minutes leisurely drive from Phuket International Airport. Our Phuket, Thailand resort's location is ideally adjacent to beautiful Sirinath Marine National Park, as well, providing the chance to completely enjoy the magic of our island. We offer 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool all delight travelers to Thailand. Golf is available nearby, and for your gastronomical journey, our hotel offers an all-day restaurant with fresh ingredients - our signature Loca Vore, Takieng - Thai Restaurant. We also provide The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night. ... more   less 
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Also Known As:
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort & Spa Mai Khao

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