I recently booked the phi phi island tour with Asian dolphins and was highly disappointed with their service. I saw all the positive reviews in trip advisor and thought to give them a try, however, given the recent poor reviews they must have changed management or stopped caring about their services.
I wanted to change the date of my booking as I realised I had booked the wrong month, however, Asian dolphins would not allow me to and kept my whole booking fee - 6000 baht ( 160 GBP) which was a massive amount!!! After a couple of phone calls and email exchanges they simply said that they were unable to do anything or offer any sort of compensation. The booking I had made was actually in the past! And Asian dolphins did not contact me via email or phone to say my booking was invalid, but just kept the money.
They said hey couldn't give a refund because the had already ordered the food and transport for the day, but given the cost of food in Thailand, and hey transport is shared with other people on the tour, it is a excuse to steal the money.
We ended up booking with another tour - banana beach which was fantastic.
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