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Reviewed 4 March 2012

Very clean, Excellent food, excellent pool. very nice and helpfull staff. Karon beach located 15 min south to Pa Tong beach by TukTUk.

Room Tip: High floor.
  • Stayed: August 2011, travelled with family
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4  Thank 2yuvaly2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

Hotel is well situated for Karon beach and some excellent & well priced eating spots. We found the hotel pleasant enough but showing its age. The main downside was that for our entire stay (December 27-31) workers were building a platform over the main hotel swimming pool, for the New Year gala dinner, making it practically unusable. I believe this should have been declared to us at time of booking. Room service was also difficult to pin down and everyday, no matter what time we returned from the beach or excursions, our room had not been made up.

Staff were friendly enough and breakfast decent. May look for a better option next time though.

  • Stayed: December 2011, travelled with family
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2  Thank JohnD_ZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2012

We were delighted with this hotel. It's about an hour's drive from the airport.
We ended up in a deluxe/superior room - which was ENORMOUS! -far bigger than we needed. We had a huge living area with sofa, chairs, dining table, tv, fridge. In the bedroom area another tv, walk in dressing room and very large bathroom plus balcony. Everything was spotlessly clean.
The hotel is situated just across the road from the beach. We really liked its relatively quiet location -although a short walk over the ridge was the busy resort of Kata.
There is a lovely spa in the hotel. I had a couple of excellent massages there. It's more expensive than the many that you find all along the streets but has a lovely atmosphere and is much more private than the glassfronted street ones.
We ate dinner in the restaurant -as our deal was half board. The food was excellent, although I guess more expensive than some of the restaurants nearby.
The only downside for us was the lack of a decent bar. There is a pool bar but in the evening that had no atmosphere ........ and very few people!
Having taken advice from other trip advisor travellors we booked our trips through Asia Direct before leaving the UK - and were very pleased. We also took a taxi from immediately outside the hotel in Phuket town and a tuk tuk up to see Big Bhudda (well worth it).

  • Stayed: February 2012, travelled as a couple
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4  Thank Crispin5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

We always enjoy our stay in hotel,Staff are incredibly attentive and considerate, Hotel is very close to beach, perfect place to holiday.The room was spacious and cleaned daily, nice breakfast. would love to go back soon

  • Stayed: January 2012, travelled as a couple
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4  Thank P Kran H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2012

Good Value. The resort is right across the road from Karon Beach and that makes it a great location. The property is well maintained and decently equipped it has 2 good pools. They have some really good shacks to eat just around the corner, whilst the resort serves some pretty good food too. The breakfast spread is superb in both variety and taste.
Unfortunately we rented a bike and met with an accident on the day of our arrival, the hotel provided us good support in this regard they took us to the hospital waited there all the while as we were treated and dint even charge us for the cab.
Other than that however the customer service was patchy, there were some folks that really went out of their way whilst there were others that dint care a dam, the lady at the reception was amongst the later. There was an instance where we requested the lady to have someone come with us outside the hotel to return the bike since we, but she refused and bought no valid reason o let her staff out of the premises, now this was just a two minute task but she flatly refused, needless to say we were quite pissed off at her, since we were badly bruised had to limp our way to return the bike and it was not only painful but left the bad taste of some real poor customer service.
A point in case of course, never rent a bike in phuket it is extremely dangerous, when we were taken to the hospital, I thanked god that we got let off lightly there were tons of people really badly bruised and battered with motorbike accidents, it’s really not worth it.
Other than the couple of bad service experiences, it still remains a hotel that I recommend. Ignore the couple of the staff and the others give you some really good service, Vincent is a point in case of someone who goes out of his way to serve guests.

  • Stayed: October 2011, travelled as a couple
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2  Thank Puneet_g03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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