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“Fantastic, beautiful resort on a grand scale”

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Hilton Phuket Arcadia Resort & Spa
Ranked #31 of 134 Hotels in Karon
Certificate of Excellence
Kyneton, Australia
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic, beautiful resort on a grand scale”
Reviewed 5 August 2012

We stayed at the Novotel at Patong then the Holiday Inn on Phi Phi before ending with 2 nights at the Hilton Arcadia. Each resort was wonderful for different reasons but the Hilton was stunning on a grand scale but not intimidating to Mr & Mrs average. The grounds are huge and the beach is right across the road (it was very littered...could have been due to the huge seas that week) so it was wonderful to have a choice of 4 pools, all styled differently. Excellent breakfast but do not leave it too late as it gets busy from 9.00 onwards. Will definitely will stay here again when we want to go somewhere special

Room Tip: The Deluxe Seaview rooms are in the new wing and close to the breakfast restaurant. I think it is D...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, 8 August 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is a great pleasure to know that you had a fantastic stay with us. We appreciate your positive comments on our resort’s landscape.

In regards to breakfast hours, your comment has been noted as we review breakfast operations for further improvement.

Once again, thank you very much for your valuable feedback which serves as great motivation to our team. We look forward to welcoming you back again to our resort in the near future.

Best regards,

Akinori Ito
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (463)
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Perth
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2012

Have been to Phuket a few times and this is by far the most beautiful place we have stayed. There are 4 pools all over the resort. Kids play area, babysitting service. Fresh lychee juice on arrival. Right on the beach. We got a "garden view" room but still have ocean views.

Only downsides - expensive food although there is happy hour (50% off drinks) from 5-6 at the pool bars and then 6-7 at the lounge bar :)

Highly recommend, will definitely be staying again, probably many times.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mimi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, 8 August 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to know that you and your family enjoyed our service and facilities and that you would like to return. As you outlined, we have three pools with different environments. The Ocean Beach Club offers guests a chance to overlook Karon’s ocean view. At the Garden Pool, families can find plenty of shade while going for a swim. Seafarer Pool is recommended for sunbathing.

Thank you again for your positive feedback. I have passed your comments to our team as they will serve as great motivation for us to continue to provide great service.

We hope we will welcome you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 August 2012

For us it was the first time in Phuket and we choose the Hilton Arcadia for our stay due to my Hilton Honors membership.

I was pleasantly surprised by the helpful service and I think it is a great place to stay. The rooms are nice and the staff are skilled and helpful. Unfortunately the weather didn't cooperated fully, but my kids could enjoy the central pool at least for a couple of hours.

The Hilton Arcadia is situated at the Karon beach, which is a nice quiet and clean beach. A tour guide indicated that the Tsunami didn't leave too much traces at Karon beach and the water is much cleaner and clearer than at other beaches.

The rooms are clean and quite big, with all the necessary comfort. The bathrooms are bigger than with other hotels. I noticed that some people were complaining about the distances that one needs to walk to get from one place to the other (within the hotel grounds). I have to admit that given the separate structures and wings for the rooms and breakfast facilities, one has to walk a bit but I can't say that the distance is really that far.

One tip would be to walk a little bit (along the beach) to the south (towards Kata beach). There you will find some shops, massages, etc. This is also the area where we found a very helpful lady that provides us with the day trips. We even got some discount and very good advice. Definitely worth the little walk.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RaymondWooninck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, 8 August 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to hear that you were impressed by our staff’s helpfulness during your stay. We are grateful for you outlining the features of our rooms and facilities.

Our resort’s located on the beautiful Karon Beach, along a convenient beach road with easy access to local shops and restaurants. Visitors are encouraged to walk to Kata, especially in the evening where they can enjoy the sunset along the beach.

In regards to weather, I would recommend a visit during November to May, as the weather during these months is perfect.

Once again, thank you again for your positive feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merrimack, NH
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2012 via mobile

Great place to stay. Half hour on all the action in Phukett if you want to go or simply enjoy this full service hotel and it's very pleasant and skilled staff. Pools, spa, gym and restaurants are all great. Concierge desk helpful with plans outside hotel.

Stayed July 2012, travelled on business
Helpful?
Thank nhadamsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, 31 July 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to know that you had a pleasant stay with us overall. It is a great pleasure to read your positive comments on our facility and warm hospitality of our team members.

It regards to the concierge desk, it is great to know that you are satisfied with our team member at the tour desk in arranging an unforgettable experience of Phuket exploration.

Thank you again for your valuable feedback. We look forward to welcoming you back to the Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2012

Nice resort with serene atmosphere, decent service, good room, pool with kids slide, tennis court, Gym, Board Games, Kids Corner, Video Games, very decent Indian Vegetarian Breakfast.. We stayed there for 4 nights and had comfortable stay there. Resort requires to work on family entertainment activities by personal attention to all the families visiting thereby making their stay memorable. One miss is free Wi Fi in the rooms..

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajayg_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, 30 July 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to know that you had a pleasant stay overall. It is a great pleasure to read your comments on our facilities and our team members’ service. I shared your praises with our team, and they serve as motivation for our team members.

We appreciate your comments on our free wireless Internet access. We will be adding free WIFI connections for the lobby in the near future for guests who wish to browse through the Internet.

Thank you again for your feedback. We look forward to delighting you once again on your next visit to Phuket, at the Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Property: Hilton Phuket Arcadia Resort & Spa
Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#13 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#28 Luxury Hotel in Karon
Price range (per night): ₹ 6,760 - ₹ 27,941
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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